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2.0 Based on 198 reviews
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  • Customers like
    • Found part 25
    • Good prices 16
    • Nice site 15
  • Customers don't like
    • Horrible customer service 59
    • Lack of attention to detail 16
    • Inconsistent delivery 14

The customer service is horrible.. People need to be fired over there.. I called in with regards to a high pressure fuel pump for bmw 335i even listed on their site.. He said ohh is it the right side or left side am talking about, in my head am like WTF, after waiting 15mins on the phone he is like the system said it doesn't fit ur cAr, I NEVER KNEW BMW PARTS ARE NOT MADE FOR BMW CARS. I just hanged up after he kept me waiting.. I could hear... Read more

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So I ordered this pipe and in the picture it shows 2 clamps and it looks like it comes apart in 2 places so that would mean it's a 3 piece pipe and that's what I needed and it comes in and it's all one piece so I call and ask why it's all one piece and not 3 like in the picture and the guy said because that is just a picture they found so it's not a picture of the actual product it's just some random picture Read more

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I ordered the wrong parts on a Friday afternoon didn't realize it until i got the confirmation email. I called several time that day, Saturday and Monday. Trying to cancel or change the order. After i finally got a hold of someone on Monday morning. I was told i they would cancel the order. Until i received a shipping confirmation. Shipping charges along were over $150. I contacted my CC company and opened a resolution. Meanwhile the incorrect... Read more

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30 day Return policy is a scam. Returned within 10 days following the letter of the law and return was refused. BUYER BEWARE!!!

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Returned a part a month ago, still no refund - spoke to someone there who got a nasty attitude when I asked what the holdup was - they sure took my money quick enough, but seem to have a hard time giving it back - will never order from them again - their customer service stinks, and no one seems to know what's going on.

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Ordered 2 brake drum,brake shoe set, 2 brake rotors and brake pads set for montero 1989, got only one rotor after 2 weeks, got my email and said it was delivered, all orders was delivered, i paid 200+ then i only get 1 rotor. Tried calling them but no answer, emailed them but no reply. Don't get fooled with this website. They're showing all you need but they really don't have.

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I had a need for fast turn around as did many people and went to parts geek because of "east coast base and distribution" HA HA! I was told all my parts were in stock at warehouse B NY. So for that reason I committed to the order. Oh yea I'm in MD. I ordered Friday morning and got my order Monday. Cool... well No! only got my calipers, no rotors Tracking said all delivered on Monday. Upon farther investigation my rotors shipped from CA. Not... Read more

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Delivery exception is all i get. I am supposed to have gotten my order last night. Fed ex tracking says its damaged. Both fed ex and parts geek 1. Dont provide an email phone number or way to get hold of anyone 2. Horrible customer service, i am still waiting for info concerning my radiator. I have spent hundreds of dollars with this company and want a answer !!!

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I have experience in get my money back, steel waiting for my money. To longer

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I had ordered from Parts Geek in the past and really had no problems small stuff. However this last order will be MY LAST ORDER FROM THEM. I needed a catalectic converter for my Highlander and I needed it fast. I’m east coast, Parts Geek is also east coast basically 400 miles from my location so three maybe four days tops? One day I get this big box 24 by 6 what’s in it? The gasket I mean a little over kill on the box. I called them and asked... Read more

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