PartsGeek
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
PartsGeek Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PartsGeek has 2.1 star rating based on 1047 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend PartsGeek to a friend or colleague.
- Rating Distribution
Pros: Good prices, Price, Ok to find part.
Cons: Customer service, Horrible customer service, Wrong part.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PartsGeek has 2.1 star rating based on 1047 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend PartsGeek to a friend or colleague.
- Rating Distribution
Pros: Good prices, Price, Ok to find part.
Cons: Customer service, Horrible customer service, Wrong part.Recent recommendations regarding this business are as follows: "dont do business with them unless you want to get ripped off", "Go elsewhere", "Avoid partsgeek", "IF YOU ORDER ANYTHING FROM PARTS GEEK EXPECT NOT TO GET YOUR REFUND BACK OR HAVE TO PAY TWICE WHAT YOU PAY TO RETURN IT", "Keep track of your order and make sure you order arrives to your hands arriving day".
Most users ask PartsGeek for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top PartsGeek Reviews
"To say that Geek Parts is a good company"
They worked with me to get my parts. Good service. Thanks Thanks Thanks Thanks Thank Thanks Thanks Thank you User's recommendation: Use this company
"Garbage parts and company"
First gasket failed and cost me thousands to have the job done twice. Parts geek wouldnt send me a replacement i had to order a new one. They wouldnt even get...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Atlanta, Georgia
Garbage parts and company
User's recommendation: dont do business with them unless you want to get ripped off
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sent wrong item, only gave partial refund
- Poor customer service
Preferred solution: Full refund
User's recommendation: Avoid partsgeek
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: One out of 3 ordered parts was not received
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Parts taking to long to get here
Company fixed the issue and I have been provided with apology.
Preferred solution: Deliver product or service ordered
User's recommendation: Wait time a mf
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I suggest you do not purchase from this company
- Customer service has not responded
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The worst experience I have ever had oneline the WORST
- Entire experience
Preferred solution: Full refund
User's recommendation: I WILL NEVER BUY HERE EVER AGAIN. never!!!! AWFUL!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Tunbridge, Vermont
The worst customer service ever!!
User's recommendation: Stay away from parts geek!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ogden, Utah
Return policy, missing parts, wrong parts
User's recommendation: Don’t just don’t
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need to return it
Preferred solution: Full refund
Atlanta, Georgia
I received a broken part and two days after my phone call I still have no return instructions
User's recommendation: good luck if you receive a broken part, you will probably have to eat it!
Bad experience in exchanging wrong part
- Delivery
- Return policy regarding shipping
Preferred solution: Full refund
User's recommendation: IF YOU ORDER ANYTHING FROM PARTS GEEK EXPECT NOT TO GET YOUR REFUND BACK OR HAVE TO PAY TWICE WHAT YOU PAY TO RETURN IT
Temecula, California
Misleading advertisement
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible service
Sent me a brake pad and rotor kit for my ram 2500. After installing the rotors I began to install the pads and realized that they were the wrong ones.
I called part geeks customer service to get the correct pads sent. They stated I would have to return the rotors and pads together on my dime for shipping. They would not just exchange the pads for the correct ones. Now its cheaper to order a new set of pads than to ship the 45 pound rotors back to them.
So moral of the story, dont buy from them. They sent the wrong parts and it cost me an extra 59 dollars to purchase the correct pads from Amazon.
- Non
- Every single thing
Preferred solution: Correct part without it costing me money.
User's recommendation: Don’t buy anything
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alpine, Wyoming
Just don’t
I ordered a turbocharger and all lines for my vehicle. By the time I could get my vehicle serviced, unfortunately my vehicle's motor blew.
I called their customer service and was told even though it was past their return policy. Even though they were unopened and I could only return a few items. Upon returning the items, not only were some of the items missing, but they sent me duplicate parts and not the items I ordered. The timeline I was given to return the few items I had to express ship via FEDEX overnight.
I just gave up. If I could by chance have used most of the parts, They were either missing or duplicates. So I would have had to order the correct parts, plus order again the missing parts I did not receive.
Stuck with over 1,000 dollars worth of parts. I did find out the Turbocharger ordered was the wrong one for my vehicle, even though their site stated differently.
User's recommendation: Buy your parts locally
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reno, Nevada
Looking for my order
Marshfield, Wisconsin
They sent a part that didn't fit
User's recommendation: go to local auto parts store
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