Partsgeek Complaints and Reviews

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Partsgeek
Main address: 50 South Maple Ave., Suite 100 08053 Marlton NJ
(800) 541-9352, (856) 988-9403, http://www.partsgeek.com/aboutus.html
  • 314+29 mobile complaints
  • $29.2K claimed losses
  • $85 average
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  • 2 hours ago
  • Customer Service
  • Moreno Valley, California
  • Radiator
  • 4

BAD COMPANY SERVICE reported receiving a part that was broken. I was looking for some type of help, instead I get a guy that is telling me about a picture to send. I told him I don't have a means to get a picture and that all I want is my part replaced. No luck. When I told him that I was unhappy about this and that this was my first time doing business with you guy's and I probably wouldn't do... Read more

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  • Nov 24
  • Service Centers and Customer Services
  • Mahwah, New Jersey
  • Car Parts
  • 45
  • REVIEW RATING 3/5

Screwed up initial order, then claimed all core parts not returned. Still no refund for core parts. Don't bother calling customer service number. If they answer the phone, they will start talking and then hang up on you. Now have to spend time calling the attorney general and filling out paperwork because they are scammers. Try calling them at 800-541-9352 and see where you get. Maybe letting it... Read more

Was this review helpful? 2 1

  • Nov 21
  • Equipment
  • Morrisville, Vermont
  • Windshield Washer Reservoir
  • 120
  • REVIEW RATING 4/5

Stay away from this company - they are scammers making money on shipping charges. Ordered windshield washer reservoir, and it was broken upon arrival with no external damage to the box and no packing to prevent damage inside the box. Opened support ticket as per web site requesting shipping label to return broken part and that a replacement part be sent to me. Two days later received an email... Read more

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  • Nov 19
  • Equipment
  • Chandler, Arizona
  • Tail Light Warranty
  • 1
  • 1
  • 67
  • REVIEW RATING 4/5

I ordered a left rear (passenger side) taillight for my sons 2005 ford ranger. The light came in with the part numbers listed on the web site. It was a driver side light or left side. Had to pay shipping to return the part that they sent that was boxed incorrectly. They make a mistake and I have to pay for it. How does that work. I would not recommend them for this reason. The part seems to be ok... Read more

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  • Nov 17
  • Equipment
  • Pittsburgh, Pennsylvania
  • Tail Lights
  • 1
  • 1
  • 81
  • REVIEW RATING 4/5

We ordered a new tail light covering for our Honda Civic which it was specified as such on their website. We received a very different part in the mail so we emailed them and got a very dry response back that did not seem Human. We were so angry that we had to pay shipping charges after they made a mistake. We sent several emails to them complaining, but they never responded back. We did receive... Read more

Was this review helpful? 1 1

  • Nov 17
  • Equipment
  • Auto Parts
  • 1
  • 1
  • 58
  • REVIEW RATING 4/5

Partsgeek sucks! I was told in my phone conversation that it's not their fault if the drop shipper get's it wrong. I think the guy I spoke with smokes a lot of ***. His reasoning was mind blowing. I'm missing one part of my order and he asked me to send it all back and reorder, WHAT? When I emailed the company informing them I didn't receive my complete order and what was missing they sent me an... Read more

Was this review helpful? 1 0

  • Nov 15
  • Equipment
  • Midway, Texas
  • Online Order
  • 56
  • REVIEW RATING 4/5

They seem to be impossible to reach for any sort of customer service and they sent 1/2 of my order and my email tracking showed the full order. So I did not realize what they had done until only 1/2 of my order arrived via Fed Ex with a shipping form showing only 2 and not the four as stated on my E-mail tracking showing 4 and not just 2 and my full billing plus added shipping! I tried to reach... Read more

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  • Nov 13
  • Equipment
  • Charlotte, North Carolina
  • Abs Module
  • 68
  • REVIEW RATING 4/5

"Purchased an ABS Module through there site but received a part that did not fit my car. The site at time of order said it was compatible with my car make/model. When I called to report the error the customer service agent said, and I quote, "I don't care where you ordered this or what the site said, we are not paying your *** return shipping!" When I complained about him treating me... Read more

Was this review helpful? 1 0

  • Nov 13
  • Equipment
  • Cleveland, Ohio
  • Auto Parts
  • 35
  • REVIEW RATING 4/5

Shipped my order US POST...parts never arrived...customer service is some off shore web-clearing house...no help, just one pre-written response after another...you are out in the cold if you have any issues with your order! I spent 2 days emailing back and forth with someone who was no help at all, just one "canned" email response after another, HUGE run around...wasted time, wasted money and... Read more

Was this review helpful? 2 0

  • Nov 11
  • Equipment
  • Mahwah, New Jersey
  • Windshield Wiper Assemblies
  • 69
  • REVIEW RATING 5/5

I wish I had found this complaints site before I ordered windshield wiper assemblies for my '82 Datsun 280ZX Turbo. While Parts Geek has a search function that allows you to input the year, make and model of the vehicle to find the exact parts that fit the car, the information in their database is incorrect. When the search function returned a larger number of wiper assembly options, and it... Read more

Was this review helpful? 4 0
 
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