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  • Customers like
    • Ok to find part17
    • Good prices15
    • Nice site12
  • Customers don't like
    • Horrible customer service28
    • Lack of attention to detail13
    • Inconsistent delivery times11

  • 2 days ago
  • Equipment
  • Wrong Part Return
  • 11
  • REVIEW RATING 4/5

PartsGeek.com is a place I will never buy replacement parts from again. January 2014, I ordered a radiator, and although I ordered everything correctly, they sent me the wrong one. (My mechanic​, confirmed this). Not only did I have to pay to ship it back, they charged me a 15% restocking fee, even though they messed up. I gave them another chance last month and ordered a camshaft sensor for... Read more

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Worst experience ever! Part was sent damaged I had to pay to return item took multiple emails for my partial refund. Buyer beware!!! Add comment

  • May 21
  • Equipment
  • Denver, Colorado
  • Hyundai Grill Assembly
  • 14
  • REVIEW RATING 4/5

I ordered a part and it came to me incorrectly. I called to have it returned and after they issued an RMA# I took to UPS. However, my $45.00 part was going to cost $90.00 to return. I called PG back and they said they are not willing to help return any parts and their policy doesn't allow them to help. Therefore, we are stuck with a $45.00 part that we cannot use and mailing it back at the cost... Read more

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  • May 20
  • Equipment
  • Camden, New Jersey
  • Headlights
  • 71
  • REVIEW RATING 4/5

Last week, I ordered headlights for my 2004 Impala. I found this incredibly unbelievable but they were selling them for only around $50, and the retail price was around $250. I was thinking that there had to be some catch to this. What was even more interesting that they 1 Year Warranty Plan was free. So, I ordered the product and it was available for standard shipping and I picked Shipping... Read more

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  • May 19
  • Equipment
  • New York, New York
  • Door Handle
  • 26
  • REVIEW RATING 4/5

I was on the market for a brand new door handle for my 06 Chrysler 300. I stumbled upon Parts Geek via Google. The retail price for the product was listed as $93.78 and it was being sold on PartsGeek.com for $17.98-incredible. So, I ordered it. I got free ground shipping as well. I received the product today, and I am a bit annoyed because the box came a bit banged up. Not sure what happened... Read more

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  • May 15
  • Equipment
  • Salt Lake City, Utah
  • Leaf Spring
  • 56
  • REVIEW RATING 4/5

The Shipping label said shipped two springs I received one and I needed my truck.it is impossible to get ahold of this so called company. the phone number they give you will put you on hold and tell you for quicker response send an email or hold the line for assistance if you chose to hold the line the recording will just say GOOD BYE after a long wait. I sent an email it sent me an email saying... Read more

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  • May 12
  • Service Centers and Customer Services
  • Houston, Texas
  • Shocks
  • 44
  • REVIEW RATING 4/5

Well I thought I would save a few bucks by ordering shocks from Parts Geek to save $40 over dealer cost. Well we finally got around to pulling the old shocks off only to find out the parts I recieved where the wrong ones. I realize they have a 30 day return policy but we can not always put a commercial vehicle out of service for something as minor as worn shocks. So I figuired maybe they are a... Read more

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  • May 12
  • Equipment
  • 1989 Ford Radiator Hose
  • 40
  • REVIEW RATING 3/5

My Name is Albert Walls. My Order Number Is 15-19577328 order date was 04-19-15 I Received it on 4-22=15. The order was for 2 radiator hoses for 1989 Ford P/U 350 460 Engine I was unable to install until 5/12/15 because we had a death in our family. my order was #Dayco71040 Bottom Hose that I had to modify to fit and the Top Hose 71556 Dayco that was to Short , not able to use at all I will... Read more

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  • May 07
  • Equipment
  • New Jersey, United States
  • Fuel Pump
  • 78
  • REVIEW RATING 4/5

I purchased a fuel pump for my Chevy Uplander from this company. I asked my technician which part I needed and purchased it form this company based on pricing and that they has the EXACT model number in stock. Paid for it and received it. My technician picked up my van and the part a few days later. That night, he called me and told me the part I received is not the right one. He and I verified... Read more

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  • May 07
  • Equipment
  • Richmond, California
  • Alternator
  • 48
  • REVIEW RATING 5/5

What a total waste of time trying to resolve any issues with the cu4 support ticket service. Filled it out a dozen times....continually received invalid responses from the system. Ordered OEM alternator damaged due to poor packaging. Customer support us non existing. ..read Travis P. X Parts Geek employees experience working for them and how employees where told to sell parts first. ..and lack... Read more

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