• Ok to find part8 votes
  • Good prices4 votes
  • Part4 votes
  • Horrible customer service23 votes
  • Lack of attention to detail12 votes
  • Inconsistent delivery times8 votes
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  • 2 days ago
  • Equipment
  • Car Part
  • 16

ordered car part and did not receive shipment notification, tracking for shipping. Been waiting on hold for over 2 Hours today. Guess everyone has gone to the Bahamas. Hold music is annoying too. Talked to a dude named Phil. Called 4 days ago and they said If I purchased part again and they would ship it right out and credit my acct with the first order. TOTAL SILENCE ! Email is... Read more

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  • Feb 19
  • Equipment
  • Savannah, Georgia
  • Order Cancellation
  • 134

I ordered a car part that their system said had several in stock at the time of order. As soon as the order was placed we get an email stating they have charged my credit card for the order (even though it has not been shipped yet), unusual but ok. I then get an email from customer service saying they had to cancel the order because they were out of stock, disappointing but ok. I then get an... Read more

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I have been trying to return my parts since the day I received them. Can never get an answer or an rma # because their ticket page to submit for one will not complete for a ticket # First time ever ordering from them and not happy! Add comment

I ordered a PART in was sent the WRONG PART in I had to pay $40.00 to return the wrong PART that they sent now what a way to be treated on MY FIRST PURCHASE. 443-522-5836 please. Add comment

  • Feb 17
  • Equipment
  • Lancaster, Pennsylvania
  • Positive Experience
  • 25

I ordered a muffler two days ago. It was a Bosal brand. It was available for $132--not a bad price for a muffler I suppose. The box came a little bit banged up, but when I opened it the part was completely fine. I am going to install it today, so if all goes well I will be ordering more parts off of PartsGeek.com. The website is easy to use and the shipping was fine for me compared to the... Read more

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  • Feb 16
  • Service Centers and Customer Services
  • Calabash, North Carolina
  • Fuel Car Pump
  • 92

I ordered a small part that they said would arrive in 3-7 days at the latest. They took money out of my account and then a day later I received a tracking number. I reviewed the tracking number and after three days the item was still in California. I live in NC. I notice that the estimated arrival date was Feb. 23rd. Two weeks from the day I ordered the part. So I open a Customer Support Ticket... Read more

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  • Feb 16
  • Equipment
  • Taillight
  • 44

I ordered a taillight for my Chrysler, and paid price plus shipping. They sent me a taillight for a Ford Explorer, even though their invoice and tracking notice specified a Chrysler tail light. To get my money back for the part, I have to pay shipping both ways for the wrong part which they sent in error - the original shipping to me, and the cost of shipping the wrong part back to them! Trying... Read more

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  • Feb 16
  • Equipment
  • Morrisville, Pennsylvania
  • O2 Sensor
  • 33

I purchased an o2 sensor from parts geek. After matching up the thread I installed it only to find out the cable wasn't anywhere near long enough. Because I installed it I cant return it and now im stuck with a $50 useless part.. Place is terrible! Customer service and return policies are bad. They make the web a a horrible shopping ecperience and are criminals. Needless to say I'll never buy... Read more

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Can't complain about shipping. But the parts don't fit. A five minute overflow tank took 45 minutes redrilling holes that were 3/8 of a inch off. Don't buy chinese *** for cars of trucks that aren't Chinese *** from this dealer... Add comment

  • Feb 13
  • Equipment
  • Lake City, Florida
  • Ac Hose
  • 14

Carefully looked at part online to make sure it matched mine, A/C hose. It matched. Part that came in did not Mach, connection to condenser totally different. They will not accept responsibility for it being wrong part! They'll let me return it at my expense, I'm out $21.00 shipping on a $58.00 part. I have ordered from them before with no problem, never again and will post to every car repair... Read more

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