Partsgeek Complaints and Reviews

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Partsgeek
Main address: 50 South Maple Ave., Suite 100 08053 Marlton NJ
(800) 541-9352, (856) 988-9403, http://www.partsgeek.com/aboutus.html
  • 288+19 mobile complaints
  • $25.9K claimed losses
  • $84 average
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  • 1 day ago
  • Equipment
  • Scottsdale, Arizona
  • Torque Converter
  • 20

I ordered a torque converter for my 2007 Mercedes c230. Got the wrong torque converter. They have no customer service number to call. They use a "return ticket" you must fill out to get a return authorization number. Now I have to pay to return the part. It's an order at your own risk system. Now I'm out the return shipping money. Not my fault the part was wrong. I've dealt with various online... Read more

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  • Sep 23
  • Equipment
  • Sandpoint, Idaho
  • Cv Axle
  • 41

I ordered a CV axle for my Audi and got a box with ungreased CV joints, one band clamp for the outer boot broken in the box and the inner CV joint in pieces with the ball bearings rolling around in the box. High quality junk! Glad I didn't put that *** on my car. Of course they want me to pay the shipping charges to return the garbage. Not cheap since the axle is solid unlike the factory... Read more

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  • Sep 23
  • Equipment
  • Germantown, Maryland
  • Part Refund
  • 1
  • 1
  • 31

I tried calling. no response at all after holding for a hour or longer. Tried to submit ticket. It wont let you. I ordered a part on july 10, 2014 Refused the part upon arrival. Cant det my refund. I think this is illegal. And i am contacting a lawyer. And i will be reporting parts geek to better buisness bureau. Think you can get away this, well your wrong. There are laws for crooks like you.... Read more

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This business has an F with the bbb they sent me an $40 wrong part not my fault i had to pay almost $12 to mail back what a rip off made mistake on ordering again its been over a week no confirmation on part i am an ***.DO NOT USE THESE GUYS Add comment

I guess you know what my address is better than me...since you don't know what a p o box is ...I sent you my physical address but you won't accept that either because there is not an apartment number... you f***** its a ranch...there is no number...it's funny how the simplest things can be so difficult... Add comment

     

  • Sep 19
  • Equipment
  • Doylestown, Pennsylvania
  • Parts Refund
  • 23

Ordered $40 worth of parts and add $20 shipping. Returned parts for credit, couldn't do credit return. $6 restocking fee, $20 shipping back. You do the math. Last time I will use this site and will tell all my mechanic friends not to also. And I was honestly gonna order the other parts I needed after the return, until I found out about restocking fee and shipping that I had to pay to return.... Read more

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  • Sep 16
  • Equipment
  • Tennessee, United States
  • Service After The Sale
  • 85

A customer support staff member has replied to your support request, #130429488 with the following response: Hello since you returned the parts to the wrong return location and with out a RMA Number to the incorrect location, credit will not be issued. ...... WE HAVE DEALT WITH THEM BE4 AND NEVER HAD A PROBLEM.THIS HAS BEEN GOING ON SINCE MAY 2014. I am sick and tired of this coming from a... Read more

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  • Sep 16
  • Equipment
  • Washington, District Of Columbia
  • Rear Tail Light
  • 87

I needed a left rear tail light for a 2008 Honda Element. I ordered it carefully, making sure to have the proper make, model and year, AND checked the picture to make sure it matched up. I received the wrong part (ok, mistakes happen, but now fix it). I have called twice, and the phone simply rings until the automated service hangs up on you. I have written twice, and some monkey in a chair... Read more

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  • Sep 15
  • Equipment
  • Auto Parts And Supplies
  • 48

Ordered a part and when I received it, it was NOT the part I ordered. They do not pay for return shipping EVEN WHEN THEY ARE COMPLETELY AT FAULT. Included literature indicated I would have to pay a "restocking" fee unless they were at fault however you have to talk to someone there in order to have it waived. They provide a phone number, but as others have written, I eventually gave up because... Read more

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  • Sep 15
  • Equipment
  • Corpus Christi, Texas
  • Auto Parts
  • 35

I tried calling numerous times and after at least 30 minute waits I gave up.Finally ordered on line and Did finally receive the part,but guess what,it wasn't the part they showed on their web site.Tried calling several more times to speak with a human and got the same results,NO ANSWER.I e-mailed them back and forth[only way to contact them I guess]finally I was told I would get the charge... Read more

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