Partsgeek Complaints and Reviews

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Partsgeek
Main address: 50 South Maple Ave., Suite 100 08053 Marlton NJ
(800) 541-9352, (856) 988-9403, http://www.partsgeek.com/aboutus.html
  • 311+29 mobile complaints
  • $29K claimed losses
  • $85 average
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  • 1 day ago
  • Equipment
  • Chandler, Arizona
  • Tail Light Warranty
  • 27

I ordered a left rear (passenger side) taillight for my sons 2005 ford ranger. The light came in with the part numbers listed on the web site. It was a driver side light or left side. Had to pay shipping to return the part that they sent that was boxed incorrectly. They make a mistake and I have to pay for it. How does that work. I would not recommend them for this reason. The part seems to be ok... Read more

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  • Nov 17
  • Equipment
  • Pittsburgh, Pennsylvania
  • Tail Lights
  • 1
  • 1
  • 50

We ordered a new tail light covering for our Honda Civic which it was specified as such on their website. We received a very different part in the mail so we emailed them and got a very dry response back that did not seem Human. We were so angry that we had to pay shipping charges after they made a mistake. We sent several emails to them complaining, but they never responded back. We did receive... Read more

Was this review helpful? 1 1

     

  • Nov 17
  • Equipment
  • Auto Parts
  • 1
  • 1
  • 37

Partsgeek sucks! I was told in my phone conversation that it's not their fault if the drop shipper get's it wrong. I think the guy I spoke with smokes a lot of ***. His reasoning was mind blowing. I'm missing one part of my order and he asked me to send it all back and reorder, WHAT? When I emailed the company informing them I didn't receive my complete order and what was missing they sent me an... Read more

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  • Nov 15
  • Equipment
  • Midway, Texas
  • Online Order
  • 37

They seem to be impossible to reach for any sort of customer service and they sent 1/2 of my order and my email tracking showed the full order. So I did not realize what they had done until only 1/2 of my order arrived via Fed Ex with a shipping form showing only 2 and not the four as stated on my E-mail tracking showing 4 and not just 2 and my full billing plus added shipping! I tried to reach... Read more

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  • Nov 13
  • Equipment
  • Charlotte, North Carolina
  • Abs Module
  • 49

"Purchased an ABS Module through there site but received a part that did not fit my car. The site at time of order said it was compatible with my car make/model. When I called to report the error the customer service agent said, and I quote, "I don't care where you ordered this or what the site said, we are not paying your *** return shipping!" When I complained about him treating me... Read more

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  • Nov 13
  • Equipment
  • Cleveland, Ohio
  • Auto Parts
  • 26

Shipped my order US POST...parts never arrived...customer service is some off shore web-clearing house...no help, just one pre-written response after another...you are out in the cold if you have any issues with your order! I spent 2 days emailing back and forth with someone who was no help at all, just one "canned" email response after another, HUGE run around...wasted time, wasted money and... Read more

Was this review helpful? 2 0

     

  • Nov 11
  • Equipment
  • Mahwah, New Jersey
  • Windshield Wiper Assemblies
  • 58

I wish I had found this complaints site before I ordered windshield wiper assemblies for my '82 Datsun 280ZX Turbo. While Parts Geek has a search function that allows you to input the year, make and model of the vehicle to find the exact parts that fit the car, the information in their database is incorrect. When the search function returned a larger number of wiper assembly options, and it... Read more

Was this review helpful? 3 0

     

  • Nov 06
  • Equipment
  • Charlotte, North Carolina
  • Auto Parts
  • 1
  • 1
  • 211

I ordered parts that were supposedly delivered by Fed Ex but never came. ParksGeek claimed not their problem - because tracking said delivered. OK, so I contacted Fed Ex told them the parts were not at my door. They said they would investigate it, but the "SHIPPER" (PartsGeek) would have to initiate the claim. A couple days later, Fed Ex gave me 6 pages of supportive documentation (in my favor)... Read more

Was this review helpful? 5 1

     

  • Nov 04
  • Equipment
  • Bosal Converter
  • 77

Ordered bosal converter kit with Y pipe and converter came with flow indicator arrow pointing backwards than illustrated in sales ad . I don't know if converter is backwards or heat shield is welded on backwards . Sent pictures after e-mails as requested and received RMA for return of whole kit at my expense .Sent another E=mail asking why am I being charged for return on faulty part and they... Read more

Was this review helpful? 2 0

     

  • Nov 01
  • Equipment
  • Motor Mounts
  • 92

Do Not Order From Parts Geek ! I ordered motor mounts for Ford Focus. Two of the three were the wrong part. I contacted them by e-mail to open a support ticket and it said they would contact me. Never heard from them. I also ordered a cabin air filter that was supposed to fit my make and model. It also was the wrong part. I have ordered parts online from other suppliers,never had a problem.... Read more

Was this review helpful? 2 0

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