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  • Customers like
    • Ok to find part18
    • Good prices16
    • Nice site15
  • Customers don't like
    • Horrible customer service29
    • Lack of attention to detail14
    • Inconsistent delivery times11

  • 21 hours ago
  • Driving School
  • 5

Ordered a tail light assembly for an 2006, 2500 Dodge, received a freakin' aluminum mag wheel for an 04-07 Corolla...WTF! Followed their website, submitted a ticket and two days later I received an email saying my credit card was refunded...minus the shipping! I still have their F-ing rim and I'm certain that it cost more than my order so now it's going to be held hostage. I have yet to see... Read more

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  • Jul 31
  • Service Centers and Customer Services
  • Car Parts Return
  • 15

Ordered a number of parts, sporadically arrived from various places, doesn't look they actually stock anything, just front for other warehouses. They shipped several boxes on a single tracking number, one box never arrived. They have no way to contact customer support, support emails go unanswered although they claim 24hr response, 4 days and nothing. Other review sites recommend calling your... Read more

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Make sure you order the right parts, they are horrible at returns, and even worse to get your money back. 2 months and they still cant get it right. Never again will i use these guys. Add comment

  • Jul 28
  • Auto
  • Winder, Georgia
  • Headlight
  • 21

Purchased from Partsgeek through their web site. Ended up with a "membership" in a "partner" company called autodiscountnation. Free for 30 days and then if I don't contact them to cancel I get billed $39 a month and get locked in for 3 months. My CC company caught it before it even hit my bill. Flagged as a known fraud so they shut down my card. Don't know if Partsgeek truely linked their... Read more

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  • Jul 25
  • Equipment
  • Trumbull, Connecticut
  • Auto Parts
  • 1
  • 1
  • 22

They sent the wrong part, but they're making me pay for (a) shipping to return it, (b) a restocking fee, (c) shipping to have the correct part sent. This policy is a piece of ***. It also takes them 2 days to respond to an email. a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a Read more

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  • Jul 24
  • Equipment
  • Lexington, Kentucky
  • Partsgeek Cancellation Policy
  • 34

Ordered wrong part and immediately contacted the company after the order was submitted. Was told the order was "too far along to stop it from shipping". I advised that I had just placed the order and asked if they could just cancel it and stop it from being mailed. When they reiterated that they were not able to stop the order, I told them it was obvious they were trying to at least keep the... Read more

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Partsgeek suck.don't buy from here.and there is no service if you call.and it take 12 week to get your $ back.and thay don't resent out your package for miss deliver. Add comment

  • Jul 23
  • Equipment
  • Lodi, California
  • Partsgeek Return Policy
  • 13

this place has no customer service skills. if they screw up and send the part wrong they make you as the customer have to pay shipping back to them with out a reimbersment. they will argue with you insisting they are always right and you as the customer are wrong. I have spent all morning long trying to get my money back from this place with no luck. so now I will spend the rest of the day... Read more

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  • Jul 23
  • Equipment
  • Madera, California
  • Fuses
  • 28

I ordered fuses for my '72 VW from Parts Geek. Their online catalog showed pictures of blister packs containing 20 fuses. I ordered three at $2.33 each in a order of over $100. When the fuses arrived there was only one fuse in each packet! Awfully expensive for a single old style VW fuse!! I sent an email to their customer service department and got the following response: "the item in which... Read more

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they sold me a part they said fit my vehicle I received the part did not work called the manufacturer they said they don't even make that part for my vehicle did everything Parts Geek Returns Dept said to do still have'nt got my money Add comment

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