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  • Customers like
    • Ok to find part18
    • Good prices16
    • Nice site15
  • Customers don't like
    • Horrible customer service29
    • Lack of attention to detail14
    • Inconsistent delivery times11

  • 1 day ago
  • Equipment
  • Lompoc, California
  • Struts
  • 4
  • REVIEW RATING 4/5

ordered struts yesterday. found out they will not work on my vehicle. tried to submit a cancellation request using their ticket system. it does not even work. found an order number 800-541-9352, talked to a rude person, was informed to refuse the order when it arrives. I told him it had not been shipped yet. he refused to cancel and hung up. Talked to my credit card company whom advised to cancel... Read more

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  • Aug 26
  • Equipment
  • Fort Worth, Texas
  • 30
  • REVIEW RATING 3/5

Purchased a part ,part was wrong part .Have submitted a support ticket twice and received a coupon toward next purchase, but parts geek keeps responding that they need more info each time.So now i have to fill out another support ticket n wait another 24 to 48 hrs for a response. Keep this up an 30 days that they allow u to return a purchase will be up.They need order# then they need part #,... Read more

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No direct phone number for orders that have been messed up! You have to fill out a form to submit a problem and wait for 2-3 days for a response. Horrible customer service. Add comment

  • Aug 20
  • Equipment
  • Festus, Missouri
  • 1
  • 1
  • 7
  • REVIEW RATING 4/5

TERRIBLE!!!! ....0.....CUSTOMER SERVICE. It's almost as if these *** stains go out of there way not to help you. Read more

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  • Aug 20
  • Auto
  • Cumming, Georgia
  • 29
  • REVIEW RATING 4/5

Their site said the part was compatible. It was not and now they want return shipping for their mistake. When I called they hung up on me. I asked it the stood behind their parts search on their site they just said NO and hung up. Also they want a 15% restocking fee for their mistake. Avoid this place at all costs. Just pay double for the right part and relax knowing you don't have to deal with... Read more

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  • Aug 19
  • Equipment
  • Belleview, Florida
  • 20
  • REVIEW RATING 4/5

This company is a total piece of ***! I order control arms realize that I had ordered the wrong part so believing that their 30 day money back guarantee honorable I contact then to send the item back . I was then informed that not only did I have to pay for return shipping I also had to pay a 15% restock fee and it's taking them weeks to produce what's left of my money . I was truly disappointed... Read more

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  • Aug 19
  • Service Centers and Customer Services
  • Carmel, Maine
  • 2006 Vw Wheel Bearing
  • 26
  • REVIEW RATING 4/5

I ordered a wheel hub kit, for 2006 VW Passat. Their site said part # W0133-1774542 came with hub, bearings, bolt, and cap. When it showed up all I got was hub and bearings with no grease in them and no bolt or dust cap. the part came fast however, I can not install it with out the new bolt and dust cap. I have tried contacting them with no avail. I would never buy from them again, along with I... Read more

Was this review helpful? 3 0

  • Aug 15
  • Equipment
  • Stock Wheels
  • 112
  • REVIEW RATING 4/5

Ordered 4 stock wheels for my car through partsgeek website. Found them to be the cheapest price out the door. Shipping was only 8 dollars which surprised me as elsewhere it was over 100. Anyway after ordering i read multiple bad reviews which caused me to worry a little. Ordered on a fri. package sent out on monday with tracking number and received following fri. When recieved i thought they... Read more

Was this review helpful? 1 0

I have to pay to ship back their screw up. Horrible customer service. Add comment

  • Aug 13
  • Auctions and Internet Stores
  • Terre Haute, Indiana
  • Auto Parts
  • 52
  • REVIEW RATING 4/5

Found the part I needed and ordered, it was confirmed in stock at one of 'their 7 nationwide warehouses.' The next day I got a UPS tracking number that said it was shipped, however it took 3 days to move from the label maker to dock to the UPS truck. Three days later, still 1400 miles way on truck, expected delivery is 14 days after order date - we will see. Calls to customer service indicate... Read more

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