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1.9 Based on 234 reviews
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  • Customers like
    • Found part 25
    • Good prices 16
    • Nice site 15
  • Customers don't like
    • Horrible customer service 60
    • Lack of attention to detail 16
    • Inconsistent delivery 14

Ordered a BMW part from Parts geek on a Monday because I desperately needed it by Friday. I ordered the correct part but on Thursday night I received a part for a Volkswagen Passat. Talked to their support at Partsgeek and the guy said, Well, can't you make it fit? What a ***!!! He told me I could reorder the part but of course it would be sometime next week before I could receive it since they don't do overnight. I'm now stuck in a bind because... Read more

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DO NOT PURCHASE FROM THEM. I ordered a part that required a core return. The package arrived at the garage that was installing the part. There was no information on how to return the core in the box AT ALL. They sent the part back - I have a tracking number, a signature that they signed for it - and because their "policy" is that someone was supposed to call them for a number 1st - they WILL NOT GIVE ME MY CORE MONEY BACK. So I am out $205.00.... Read more

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I bought an electric window regulator and motor. Order #915201013 The motor didn't work. I asked for an RMA. The RMA came in and told me that if the box was opened I couldn't return it. I called their customer service and they confirmed it. They didn't even care. I asked for a supervisor. I got a recording. They never returned my call. Of course not, that would require some level of customer service. I know this only cost about $70, but it's my... Read more

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Need to call during working hours My fault , will try call tommorrow Just checking to make sure i have right part before installing Talk to you tommorrow Thanks Kerry G

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I ordered a "new" starter for my Chevy Avalanche. They sent me a used starter that didn't even fit my vehicle. After several emails and several phone calls they finally agreed to take it back. Only to call me and accuse me of switching the starters then stating no refund will be issued. Unbelievable!! I would not recommend doing business with them. This isn't the first time they messed up an order, but they always did right to fix it. I'm just a... Read more

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Waiting on refund and waiting they keep saying they will answer with response in 24/48 hours it's been three weeks..I had RMA # Tracking# as well as original order# Partsgeek still don't respond..

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This company takes no responsibility for their own errors. I ordered three hoses for my ford explorer sport track. they sent three hoses for some other car. their website matched them up and said they were correct. their database is screwed up. they informed me i had to pay return postage to send two parts to one warehouse and one part to another. I reminded them that this is their error not a customer error and if they dont take responsibility... Read more

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Receive the wrong part. Have request for refund. Send the part back and cost me in shipping $28.84 which I lost with mechanic cost. They refund only to me the cost of the part. Will NOT purchase from them any part that require to return the core back to the. At the end, it will cost you more. Better purchase in AMAZON or Ebay with free shipping. Company charge for shipping the product and you have to paid to send back the core. Shipper baying... Read more

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Getting your money back is a nightmare

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I read reviews. Im batting 50% but that not a good percentage as parts arent cheap. Im a business owner myself and hiring good help is always tough. Although the shippling company is terrible, PG is responsible as the transaction is wih PG not the shipper. You have no claim agsinst the shipper. I have callled a spoke with very knowlegeable customer orientated people and then some not so great. Unfortunately you cant teach customer service and... Read more

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