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I ordered a pair of brake calipers which their site fitment software said would fit my vehicle - I EVEN CALLED THEIR TOLL-FREE # TO MAKE SURE (after 30 minutes on hold). Parts come in, calipers don't fit, I get an RMA, and find out that it isn't like a prepaid UPS...
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1.8
I liked
  • Variety of parts
I didn't like
  • Return policy when they made the mistake
#1128725
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I order #3 wiper blades they were ALL wrong, I CALL THEY HANG -UP ON ME 2ND call they promise an n0 for the return, in 1 or 2 days .waited a week and nothing.is now 3 weeks and no NO.for return.in another 8 days, they are going to tell me, sorry expired .value of order...
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#1124148
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Partsgeek - Paerts Geek return policy
I have ordered a part for my 2006 Audi which end up a wrong part when I received it. I sent them a ticket to inform them about the situation and they kindly sent me a label to return the part at no additional cost to me. They sent me a second part and the same thing...
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3.3
Product
#1123024
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Partsgeek - Never received my part can't even check with my tracking num

Partsgeek
#1133616
Tried to put in my tracking number i guess im going to get where they took my money out of my checking
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Partsgeek - Parts for car

Partsgeek
#1131657
5.0
Details
I ended up ordering the same parts twice
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Partsgeek - Steering gear box

Partsgeek
#1131230
I ordered a part from partsgeek.com did not fit my truck had to mail back on my expense it cost in 50 bucks. I will let my friends and family know that this is one of the worst companies I've ever dealt with and we'll never ever use them again and I will try to pass the word out on how parts geek does business.
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Partsgeek - Accidentally checked mark the free shipping

Partsgeek
#1130971
I want to pay for what I ordered and what it costs for shipping. I do not want money taken out my account periodically
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I ordered parts for my truck that they clearly listed fit my truck. The parts did not fit. I called customer service and they admitted it was their mistake and would send me a shipping label via email. After a week or so of not receiving the shipping label I called...
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1.9
#1119124
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My first order was defective. I made a $45 purchase that ended up costing $325. The part was defective. Since it's electrical (I'm sure that's what they'll say), no refund. The new part $100. Labor to remove the defective part $180. They want me to return it and even...
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#1116047
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Sometime in March/April of this year I purchased an A-1 Cardone remanufactured electronic throttle body for My 2005 GMC Envoy. Installation went OK and I sent the core back for my $34 dollar core charge. I opened 2 cases telling them that my core charge hadn't been...
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3.4
I didn't like
  • That i did not receive my core refund after i sent core back
#1114241
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This company is terrible. I ordered 4 identical wheels. One of the wheels they sent me was incorrect. I had to wait for them to confirm that the wheel was wrong. Then I have to ship the wheel back to them at MY EXPENSE! Shipping ate up over 50% of the cost of a new...
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Anonymous
David

Parts geek is great until something goes wrong. The sign of a good company is how they handle a mistake. Parts geek gets a F on handling there mistakes and makes the customer ...

2.9
I liked
  • Ease of ordering
#1112708
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I order a left Driverside Mirror with heater on it. The first one came in was the Passenger Side with no heater on mirror. Order New Part Left Driverside Mirror with Heater. Went to Customer Service put all information for Ticket. Never Received no Response. New Part...
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3.1
#1108500
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I was searching everywhere for an OEM replacement fuel cap for my late-model BMW as the dealer was out-of-stock. The part ordered turned-out to be a less-than-satisfactory "equivalent" that inspite of returning promptly, took several weeks and an inquiry or two to...
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#1106556
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Contact Partsgeek

Mailing Address:
Parts Geek, LLC
50 South Maple Ave., Suite 100
Marlton, New Jersey 08053
United States
Phone:
(800) 541-9352
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Partsgeek Products and Services

Partsgeek - Part Geek return Policy Warning
The consumer is going to pay. I ordered part # 113-127-25D (Fuel Pump) for my 1972 VW Beetle. The one in the picture on their web site is the correct fuel pump for my vehicle. I received an EMPI design replacement which is not the same as the pump I ordered and is not...
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#1106487
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