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I bought an electric window regulator and motor. Order #915201013 The motor didn't work. I asked for an RMA. The RMA came in and told me that if the box was opened I couldn't return it. I called their customer service and they confirmed it. They didn't even care. I...
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2.0
#962993
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Partsgeek - Beware they send you used parts then won't take them back.
I ordered a "new" starter for my Chevy Avalanche. They sent me a used starter that didn't even fit my vehicle. After several emails and several phone calls they finally agreed to take it back. Only to call me and accuse me of switching the starters then stating no...
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Anonymous

Anonymous They contacted me today as I also followed up with the better business bureau. They have issued me a full refund in good faith. Thank you Parts geek for restoring my faith in ...

1.8
#962646
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This company takes no responsibility for their own errors. I ordered three hoses for my ford explorer sport track. they sent three hoses for some other car. their website matched them up and said they were correct. their database is screwed up. they informed me i had...
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Anonymous

Anonymous Same thing happened to me, they screwed up and then expected me to pay the return which was too costly. These people are F'ing thieves.

Anonymous

Anonymous no worries just stop payment through your credit card!

1.0
Product
I didn't like
  • Unethical business practices
  • Unethical business practices faulty part paying return shipping
  • Paying return shipping
#947894
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2014 Gmc Sierra Side Mirror Review

#944760
1.0
Getting your money back is a nightmare
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Partsgeek Online Order Review

#936730
1.0
Very crooked and not helpful. I would defiently go somewhere elese for automotive parts.Brian Kocher
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Partsgeek Shipping Service Review

#918426
1.0
I was sent the wrong part from this company twice. Poor customer service, and they don't even have the part for my vehicle. Now I have been waiting for the return of my money. What a rip off.
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Delivery Service Review

#906223
gas tank was dented from shipping but the tank had no package materials
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Partsgeek - Lose money in Shipping to return the wrong part
Receive the wrong part. Have request for refund. Send the part back and cost me in shipping $28.84 which I lost with mechanic cost. They refund only to me the cost of the part. Will NOT purchase from them any part that require to return the core back to the. At the...
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2.6
I didn't like
  • Not full refund
  • Problem resolution process
#947860
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I read reviews. Im batting 50% but that not a good percentage as parts arent cheap. Im a business owner myself and hiring good help is always tough. Although the shippling company is terrible, PG is responsible as the transaction is wih PG not the shipper. You have no...
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I received a power steering hose assembly that had been damaged as they packaged it. I contacted them, they asked for pictures of the damage and replaced the part as soon as I sent them the pictures. I was worried after reading these negative reviews but they were very...
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5.0
#944587
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I ordered a transfer case housing for a 2003 1500HD July 23th. The item set in the box unopened until this week. The retaining clip groove does not line up as it should for proper fitment. The same item, same Dorman part number and everything had to me ordered from...
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2.8
I liked
  • Competitive part price
I didn't like
  • Return
  • Return policy
#944552
Reply to reviews
I ordered 2 items for my car. Total came to $ 180 delivered. They send an "order approval " email. As though taking my money is lucky for ME. Next, they bill my credit card, remove the money from my bank account and tell me via email " Blah blah, blah, blah etc. "...
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I didn't like
  • I will not add a single star
#943058
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Ordered a right rear breaklight and they sent the left light. I emailed and they said to send the part back and emailed me a shipping label. They say to have the RMA number on the box, well the RMA number is on the shipping label which is on the box! Now theyre saying...
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1.0
I didn't like
  • Wrong part
  • No service at all
  • No help
#940632
Reply to reviews
DO NOT DO BUSINESS WITH PARTSGEEK.COM. DO NOT BUY ANYTHING FROM THEM. I BOUGHT A PART WHICH WAS MISREPRESENTED BY THEM ONLINE. THE PART I BOUGHT WAS NOT THE PART ADVERTISED ONLINE. THE PART I RECEIVED DID NOT MATCH WHAT I PURCHASED. CUSTOMER SERVICE DOES NOT...
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BRIANGRAY

BRIANGRAY AFTER I COMPLAINED TO THE BETTER BUSINESS BUREAU IN NEW JERSEY THE PROBLEM WAS RESOLVED.