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I was looking for a part and found Parts Geek. I entered my car info and was told what part I needed by their site. I ordered the part and when it got here it was wrong. I asked to return the part and was told I needed to pay the freight charge to send back. They were...
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2.2
Product
I liked
  • Low prices and easy website
I didn't like
  • Problem resolution process
  • No service at all
#1079362
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I tried to place an order on their 1-800 number, as ordering the wrong parts costs extra and slows my mechanics. The guy was very unhelpful and rude. He then hung up as he could not be bothered to answer my query. He really did not care if he sold a single product, in...
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#1074753
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Bought a blower motor resistor for my Titan and it when I installed it it blew for a second that shut off for 4-5 seconds then go back on and repeat. Took a salvaged resistor installed that and my air works. Told parts geek this and asked for RMA to return resistor and...
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1.9
#1071497
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Partsgeek - Wrong part

Partsgeek
#1161600
The water pump I orderer will not fit
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Partsgeek - I called to track my order the call dropped

Partsgeek
#1161492
Yes i did. I need my car part please. I tried to track it at UPS didnt get. I call the phone dropped i am going to burn my car up. My order # is 15- 37866272 plesse HELP please help me locate my order.
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Partsgeek - Charged 2x for item

Partsgeek
#1160637
Did not realized 2 ww motors was ordered and shipped. Need to return one
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Partsgeek - Bad and not good

Partsgeek
#1159514
YES an i got charged for a free shipping that i DIDN'T agree too
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My husband ordered a radiator for his truck. It did not fit, and was all bend up on some of the sides. I sent it back and the shiping cost was 60.00. i called Parts Geek and asked for the shiping to be reinbursed to me. Customer service was rude!!! Attitude!! He let me...
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#1070239
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Fender trim, lost by ups for 2 days geek no help found by me later, box with big hole, both trim parts bent, no screws hole in 1side of mounding, no screws, parts missing inside gasket only thing good I didn't order other10 parts from them, parts geek is beyond a waste...
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#1068981
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Got the wrong order, send them back having tompay for shipping cost, and no refund, i called and they said it was in process but never recived it keep calling and my calls get disconnected DONT BUY FROM THEM......,,,
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Anonymous
KEVIN

ORDERED A PART FROM THEM. THEY BILLED MY CARD 5 SEPERATE TIMES. MADE ME WAIT ON HOLD FOR OVER 30 MINUTES ... COULDNT EXPLAIN IT WAS JUST JIBBERISH QUITE HONESTLY. THERE IS...

1.0
#1066974
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They sent me wrong parts. I ordered them for my 1970 Oldsmobile and I get parts for a 1968 Camaro. They won't take them back. Had to send pictures in to show them it was the wrong parts. They must have some flunky pulling parts stuffing them in the box and sending...
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1.2
Product
#1055689
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Ordered two a/c hoses for my Subaru, the discharge line and the suction line. Received two of the exact same hose with different part numbers on part bags. Email Parts Geek (PG) to tell them I got two of same though ordered two different and wanted to return one and...
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1.7
I didn't like
  • Return policy
  • Horrible customer service
#1055483
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They charged me nearly $40 for 1 to 2 day shipping for an order involving spark plugs and cylinder coils. But because they come from different warehouses the coils didn't come in for a week and a half. The guy on the phone said it is clear on the shipping page because...
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1.2
#1055409
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Ordered Upper Ball joints for my Chevy Colorado. I could not remove the lower contol arm and ended up having to order to whole unit. They never sent me the order confirmation so I did not have an order number to enter in the customer service request. You cannot call...
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1.8
I liked
  • Selection
  • Competitive part price
I didn't like
  • Return policy
  • No return
  • Could not make contact by phone
#1055125
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