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I ordered a part from Parts Geek, a part that does not fit my vehicle arrived. After doing some further investigation I found out that PartsGeek does not pay return shipping even is the Fault is theirs. I called customer service to let them know that this policy is...
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1.5
#982828
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Ordered a timing belt kit for my Acura in March 2016. Received parts kit and kept them until my car logged the proper mileage. The day before Christmas, I left my car and parts at the local Acura dealer and was told they would have my car back by that afternoon so I...
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Product
#981848
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I ordered a tank for my project truck 89 f-150. Ordered the tank half based of the picture being correct. bad idea. Mis labeled picture and item. Received the tank today, it's a front tank, not rear apparently. no refund unless i pay for shipping. not happy. Just...
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1.8
Product
#980664
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Partsgeek Shipping Service Review

Partsgeek
#992398
Just placed a $173.33 order and as im punching in my credit card info. I notice a $37 shipping fee... FUUUUCK YOOOU!!!!! Taking my order somewhere ELSE, dude... Best wishes...
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Auto Part Review

Partsgeek
#976168
1.8
Decent priced wrong part. I put in all my info for my vehicle. I took the part to my mechnic he said its the wrong part. He did something to make it work. But its 1/16th from my rim. So now i have to take it to a alignment place and see if they cant align it so it doesnt touch the rim.
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Egr Valve Review

Partsgeek
#962985
Need to call during working hours My fault , will try call tommorrow Just checking to make sure i have right part before installing Talk to you tommorrow Thanks Kerry G
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Bilstein 5100 Series Shocks Review

Partsgeek
#957860
2.9
Waiting on refund and waiting they keep saying they will answer with response in 24/48 hours it's been three weeks..I had RMA # Tracking# as well as original order# Partsgeek still don't respond..
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I ordered control arms for my 98 Chevy 3500, I searched for the item on their site and the ones I ordered showed up as a direct fit. When they arrived the control arms were 4 inches to small width wise and 3 inches too long length wise. Also in 98 Chevy 2500's and...
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2.1
I didn't like
  • Slow shipping
  • Sent me the wrong part and i had to pay shipping
  • Horrible customer service
#977967
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Partsgeek - Customer Care Review
Horrid customer service I ordered a part at the beginning of November and the part was incorrect. When I explained that to a "customer service" representative, he berated me and said I must be mistaken. Rather than address and solve the problem he chose to argue. Then...
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1.8
#970575
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Ordered a BMW part from Parts geek on a Monday because I desperately needed it by Friday. I ordered the correct part but on Thursday night I received a part for a Volkswagen Passat. Talked to their support at Partsgeek and the guy said, Well, can't you make it fit?...
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#965662
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DO NOT PURCHASE FROM THEM. I ordered a part that required a core return. The package arrived at the garage that was installing the part. There was no information on how to return the core in the box AT ALL. They sent the part back - I have a tracking number, a...
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#964837
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I bought an electric window regulator and motor. Order #915201013 The motor didn't work. I asked for an RMA. The RMA came in and told me that if the box was opened I couldn't return it. I called their customer service and they confirmed it. They didn't even care. I...
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2.0
#962993
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Partsgeek - Beware they send you used parts then won't take them back.
I ordered a "new" starter for my Chevy Avalanche. They sent me a used starter that didn't even fit my vehicle. After several emails and several phone calls they finally agreed to take it back. Only to call me and accuse me of switching the starters then stating no...
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Anonymous
Anonymous

They contacted me today as I also followed up with the better business bureau. They have issued me a full refund in good faith. Thank you Parts geek for restoring my faith in ...

1.8
#962646
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This company takes no responsibility for their own errors. I ordered three hoses for my ford explorer sport track. they sent three hoses for some other car. their website matched them up and said they were correct. their database is screwed up. they informed me i had...
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Anonymous
Anonymous

Same thing happened to me, they screwed up and then expected me to pay the return which was too costly. These people are F'ing thieves.

Anonymous
Anonymous

no worries just stop payment through your credit card!

1.0
Product
I didn't like
  • Unethical business practices
  • Paying return shipping
  • Unethical business practices faulty part paying return shipping
#947894
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