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I purchased an AC compressor kit from Parts Geek and it failed. I ended up have to purchase another kit in order to return the original part because my truck has only one belt and removing the part to get a refund was not an option. Once the 2nd part arrived I had to...
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1.8
I liked
  • Have no empathy for the customer experience
I didn't like
  • Problem resolution process
#913970
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I order a item from geek parts on 8/18/2016 and the item never made it to might home between geek parts and FedEx I have been getting the run around well Friday I spoke with FedEx and they told me Geek parts would have to reissue the item because of the what Geek parts...
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Sent wrong parts...... Heavy packages, hung up on me twice after 24 hours to reach anyone and told me they screwed up but I must pay to return wrong parts! "NOT" worth what you might save! Too RISKY! This is obviously why they take very few forms of payment and not...
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Delivery Service Review

#899038
1.6
Partsgeek - Simple Review #1470967095
1 of 1
My package was supposed to arrive Aug 1st. So after numerous emails. I was told a missing package report was filed aug 8th. I was told that within 30 days I would receive a refund or my part would arrive. No option for a immediate refund or a replacement send.
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Parts Geek Customer Service Review

#894913
2.3
Cheap prices, but horrible, rude customer service. I needed a receipt for a rebate, and they would not send me a receipt, emailed back and forth. I finally called, told them who I was and they hung up. Do not ever buy anything from them, you will honestly regret it if you need any help from some one smarter and more professional than a 3 year old.
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Short Review for July 13, 2016

#881573
1.0
Horrible service. Two defective parts. Horrible costumer service. Don't recommend these people to any one
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Splash Engine Toyota Camry 2007 Review

#881345
5.0
Partsgeek - Simple Review #1468365978
1 of 1
This was not the part i paid for. I paid for a right side engine under cover splash shield for toyota camry xle 2007 and you sent one for toyota yaris. Please. Could you help me with it?
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I've ordered from Partsgeek three times. Every time, I have received the correct parts. I was nervous as *** the first order because I read some bad reviews and we have crappy delivery at my house. All three times, right parts that fit great and not damaged in...
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I recently ordered several items. Parts Geek sent the 'idler arm' for the wrong vehicle. I spent several hours trying to figure out why the idler arm for my GMC Jimmy did not fit until I discovered it was an idler arm for a Blazer. It was not the correct part. ...
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1.2
I didn't like
  • Return policy
  • Horrible customer service
#901710
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very unsatisfied. selected my vehicle (year, model, etc) and selected the part that i needed (window motor) once i received the part and went to put it in, it was the wrong part. Contacted parts geek to return and exchange the part, they have been going back and forth...
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1.0
I didn't like
  • Customer service
#901616
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Parts Geek has one outstanding customer service: price. Everything else that stands out needs corrected. For example, their parts filter does not go to sub-models before listing parts. That is incompetent by any standard. For example, the sub-model list is below part...
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I received a defective part, but due to the lengthy return and replacement process The auto shop tie wrapped it together so we could use it. I received an E-mail from Part geeks stating they had reviewed my problem and would call me or E-mail me by 8-3. It is now...
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So about two months ago. I ordered a water pump and a radiator fan for my new bmw 135i. The first item was shipped and said it was delivered to my house. Well that's when the trouble began.. I contacted them and told them that I didn't receive the item. They gave me...
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Was sent the wrong part completely. I have several Jeeps, the item would not fit any of them so it most likely is just some random part. Parts Geek sent me an RMA, but I would have to pay shipping to return the item and then wait for a refund. I wrote back for...
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1.2
I didn't like
  • No help
  • Unethical business practices
  • Return policy
#890142
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