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Partsgeek - Part Geek return Policy Warning
The consumer is going to pay. I ordered part # 113-127-25D (Fuel Pump) for my 1972 VW Beetle. The one in the picture on their web site is the correct fuel pump for my vehicle. I received an EMPI design replacement which is not the same as the pump I ordered and is not...
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#1106487
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Partsgeek - Fraud advertisement
Partsgeek - Fraud advertisement
This part number when i saw it on site only 57 dollars ...but when i email and try it to buy they want to charge 87 dollars somethings...and been very bad service try dift off customer... Even wrong order wrong part ..and reply to exchange 10 mins later still said...
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Product
#1086496
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Partsgeek - Did not ship part that was required....I e gave them vehicle info...they determined what part to ship...it did not fit
Had to uninstall old part to get to problem......could not tell that the part that was sent did not fit.....had to open package...now we find out that an opened package is assumed to have been installed improperly...we never got that far and now we are out $40...they...
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#1038431
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Partsgeek - Simple Review #1470967095
1/1

Delivery Service Review

Partsgeek
#899038
1.6
Details
My package was supposed to arrive Aug 1st. So after numerous emails. I was told a missing package report was filed aug 8th. I was told that within 30 days I would receive a refund or my part would arrive. No option for a immediate refund or a replacement send.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Partsgeek - Simple Review #1468365978
1/1

Splash Engine Toyota Camry 2007 Review

Partsgeek
#881345
5.0
Details
This was not the part i paid for. I paid for a right side engine under cover splash shield for toyota camry xle 2007 and you sent one for toyota yaris. Please. Could you help me with it?
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Billing Practices
Diversity of Products or Services
Price Affordability
Reliability
Value for money
Website
Partsgeek - Shipping Rip Off
Partsgeek - Shipping Rip Off
Ordered a grille for a Honda, it didn't fit. Probly thru my own inability to order the proper one ,seems like every single model, color, temperature takes a different grille. The part was cheap, maybe 16 or 17 bucks, but the shipping brought it to over 50! Tried to...
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I liked
  • Good prices
I didn't like
  • Hard site navigation
#1034361
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Partsgeek - Wrong parts sent
PG sent the wrong parts and my order has yet to be filled. Mean while I sit and wait. A little $20 order and they couldn't get it right. Why would i trust them to get the big job done. Their Customer Service was more interested that they got their part back into...
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1.0
I didn't like
  • Poor service on refunds
  • Return shipping policy is not user friendly
  • Not having a timely solution for the problem
#1023300
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Partsgeek - Rude and useless
Partsgeek - Rude and useless
They refused to accept my Canadian issued Visa card to pay for an order to be shipped to a US address, which is in direct violation of their Visa merchant agreement, which does not allow them to refuse to accept foreign issued credit cards, even after I explained and...
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1.0
I didn't like
  • No help
  • Visa merchant agreement violation
  • Shipping policy
#1014961
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Partsgeek - Customer Care Review
Horrid customer service I ordered a part at the beginning of November and the part was incorrect. When I explained that to a "customer service" representative, he berated me and said I must be mistaken. Rather than address and solve the problem he chose to argue. Then...
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1.8
#970575
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Partsgeek - Beware they send you used parts then won't take them back.
I ordered a "new" starter for my Chevy Avalanche. They sent me a used starter that didn't even fit my vehicle. After several emails and several phone calls they finally agreed to take it back. Only to call me and accuse me of switching the starters then stating no...
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Anonymous
Anonymous

They contacted me today as I also followed up with the better business bureau. They have issued me a full refund in good faith. Thank you Parts geek for restoring my faith in ...

1.8
#962646
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Partsgeek - Lose money in Shipping to return the wrong part
Receive the wrong part. Have request for refund. Send the part back and cost me in shipping $28.84 which I lost with mechanic cost. They refund only to me the cost of the part. Will NOT purchase from them any part that require to return the core back to the. At the...
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2.6
I didn't like
  • Problem resolution process
  • Not full refund
#947860
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Contact Partsgeek

Mailing Address:
Parts Geek, LLC
50 South Maple Ave., Suite 100
Marlton, NJ 08053
Phone:
(800) 541-9352
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Partsgeek Products and Services

Partsgeek - Sent wrong part - refused to acknowledge mistake - would not send correct part
Do not buy from them. Sent wrong part, I contacted via email. They asked for pictures, even after I showed them the pictures the refused to acknowledge they sent the wrong part. Wanted a restocking fee and me to pay shipping for the return. It was only a seven...
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#924698
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