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Partsgeek - Did not ship part that was required....I e gave them vehicle info...they determined what part to ship...it did not fit
Had to uninstall old part to get to problem......could not tell that the part that was sent did not fit.....had to open package...now we find out that an opened package is assumed to have been installed improperly...we never got that far and now we are out $40...they...
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#1038431
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Partsgeek - Shipping Rip Off
Partsgeek - Shipping Rip Off
Ordered a grille for a Honda, it didn't fit. Probly thru my own inability to order the proper one ,seems like every single model, color, temperature takes a different grille. The part was cheap, maybe 16 or 17 bucks, but the shipping brought it to over 50! Tried to...
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I liked
  • Good prices
I didn't like
  • Hard site navigation
#1034361
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Partsgeek - Wrong parts sent
PG sent the wrong parts and my order has yet to be filled. Mean while I sit and wait. A little $20 order and they couldn't get it right. Why would i trust them to get the big job done. Their Customer Service was more interested that they got their part back into...
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1.0
I didn't like
  • Not having a timely solution for the problem
  • Poor service on refunds
  • Return shipping policy is not user friendly
#1023300
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Delivery Service Review

#899038
1.6
Partsgeek - Simple Review #1470967095
1 of 1
My package was supposed to arrive Aug 1st. So after numerous emails. I was told a missing package report was filed aug 8th. I was told that within 30 days I would receive a refund or my part would arrive. No option for a immediate refund or a replacement send.
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Splash Engine Toyota Camry 2007 Review

#881345
5.0
Partsgeek - Simple Review #1468365978
1 of 1
This was not the part i paid for. I paid for a right side engine under cover splash shield for toyota camry xle 2007 and you sent one for toyota yaris. Please. Could you help me with it?
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Partsgeek - Rude and useless
Partsgeek - Rude and useless
They refused to accept my Canadian issued Visa card to pay for an order to be shipped to a US address, which is in direct violation of their Visa merchant agreement, which does not allow them to refuse to accept foreign issued credit cards, even after I explained and...
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1.0
I didn't like
  • Visa merchant agreement violation
  • Shipping policy
  • No help
#1014961
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Partsgeek Customer Care Review
Horrid customer service I ordered a part at the beginning of November and the part was incorrect. When I explained that to a "customer service" representative, he berated me and said I must be mistaken. Rather than address and solve the problem he chose to argue. Then...
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1.8
#970575
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Partsgeek - Beware they send you used parts then won't take them back.
I ordered a "new" starter for my Chevy Avalanche. They sent me a used starter that didn't even fit my vehicle. After several emails and several phone calls they finally agreed to take it back. Only to call me and accuse me of switching the starters then stating no...
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Anonymous

Anonymous They contacted me today as I also followed up with the better business bureau. They have issued me a full refund in good faith. Thank you Parts geek for restoring my faith in ...

1.8
#962646
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Partsgeek - Lose money in Shipping to return the wrong part
Receive the wrong part. Have request for refund. Send the part back and cost me in shipping $28.84 which I lost with mechanic cost. They refund only to me the cost of the part. Will NOT purchase from them any part that require to return the core back to the. At the...
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2.6
I didn't like
  • Not full refund
  • Problem resolution process
#947860
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Partsgeek - Sent wrong part - refused to acknowledge mistake - would not send correct part
Do not buy from them. Sent wrong part, I contacted via email. They asked for pictures, even after I showed them the pictures the refused to acknowledge they sent the wrong part. Wanted a restocking fee and me to pay shipping for the return. It was only a seven...
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Partsgeek Pipe Review from Germantown, Tennessee
So I ordered this pipe and in the picture it shows 2 clamps and it looks like it comes apart in 2 places so that would mean it's a 3 piece pipe and that's what I needed and it comes in and it's all one piece so I call and ask why it's all one piece and not 3 like in...
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Contact Partsgeek

Headquarters Address:
Parts Geek, LLC
50 South Maple Ave., Suite 100
Marlton, NJ 08053
Phone:
(800) 541-9352
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Partsgeek will not exchange broken tail light
I ordered a tail light from partsgeek.com. The part arrived with a cracked lens. We looked for a customer service number on their website and weren't able to find one. You must submit a form online to contact the company and they reply by e-mail. We submitted the...
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1.6
I didn't like
  • Could not make contact by phone
  • Paying return shipping
  • No exchanges
#811624
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