Partsgeek - Advertised wrong part - won't pay return shipping

Absolute worst customer service ever. They may have good prices, but you better hope you never have to make a return or deal with Customer Service. Don't believe me, Google the reviews. I sure wish I did first.

They take no responsibility for their mistakes. I ordered a part that was advertised to fit my car. When I got it, the part was clearly for a different car. After almost a month of trying to get an RMA, I finally got one only to realize I had to pay the return shipping. $16 for their mistake and I still need the part.

I filed complaints with New Jersey BBB and the States Attorney Office. I don't know where that will take me. If you too have been screwed by this company, I encourage you to do the same.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Price Affordability
Product or Service Quality

  • What I liked
    • Competitive part price
    • Price
  • What I disliked
    • Horrible customer service
    • Part did not fit as described

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Auto Parts
Review category
review #664343

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