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So I used their search engine to order parts for my vehicle and they shipped parts that did not fit. Now I get to pay for shipping to send back the wrong parts. I am a savvy customer and I generally know how to use a search engine so I am certain I entered the correct...
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#1092320
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First, let me just start with saying they sent incomplete tracking numbers for 5 packages. I only received 2 in a shipment marked "2 pieces" and couldn't not track the rest with Fed Ex because ALL of the packages had the exact same tracking number that was emailed to...
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#1090302
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After charging my credit card and my son waiting for the parts, they sent an email a week later saying that they could not ship to an address different than my billing address. I called them and explained that my son was at college and this was not in the terms of...
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1.0
I didn't like
  • Worst experience i have ever had with a company and their staff
  • Unethical business practices
#1087858
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Partsgeek - This company sucks

Partsgeek
#1105919
Never pick up the phone there shipping dept is slow and I am in the same state never will I ever purchase any parts from this incompetent company
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Partsgeek - What happened???

Partsgeek
#1102228
3.9
Details
Didnt speak to anyone but i believe this service isnt good
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Partsgeek - THEY SUCK PLS DONT DO IT!

Partsgeek
#1101063
1.0
Details
They lie about parts being in stock and then after you order and pay they all of a sudden dnt have the part and don't refund you your money this company is horrible never again!
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Price Affordability

Partsgeek - Terrible! Core charge refund

Partsgeek
#1096817
1.5
Details
Customer service is both extremely rude and incompetent. Had to call multiple times and spoke to two reps and one supervisor. Only after pressing the issue did they admit they had received the old part and would refund the core charge. It shouldn't take that much work for the customer to get a parts company that live up to their end of a contract. I'll never buy from them again.
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Diversity of Products or Services
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Price Affordability
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These people never even sent me my part . I'm surprised no one has sued them with all the bad reviews. It seems like a scam parts site. I'll stick with ordering parts off amazon. I sent a complaint ticket/messaged them on their site to get this resolved but they have...
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#1087669
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Partsgeek - Fraud advertisement
Partsgeek - Fraud advertisement
This part number when i saw it on site only 57 dollars ...but when i email and try it to buy they want to charge 87 dollars somethings...and been very bad service try dift off customer... Even wrong order wrong part ..and reply to exchange 10 mins later still said...
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#1086496
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I ordered an A/c compresser for a v/w jetta and did not get my part and I ordered a/c lines for 94 s 10 truck and didn't get them eather I contact them a couple of times and they said it would be 30 day or so to run a trace on the parts then they said it was denied so...
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2.8
I liked
  • Did like dont now
  • Good prices
I didn't like
  • Worst experience i have ever had with a company and their staff
  • Poor service on refunds
#1086271
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I have ordered a lot of parts from partsgeek over the years for various family members vehicles from electrical to mechanical components . Every single time I have been given the correct part , good quality and been very happy . Also super fast shipping not to mention...
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5.0
#1084796
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I was looking for a part and found Parts Geek. I entered my car info and was told what part I needed by their site. I ordered the part and when it got here it was wrong. I asked to return the part and was told I needed to pay the freight charge to send back. They were...
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2.2
Product
I liked
  • Low prices and easy website
I didn't like
  • No service at all
  • Problem resolution process
#1079362
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I tried to place an order on their 1-800 number, as ordering the wrong parts costs extra and slows my mechanics. The guy was very unhelpful and rude. He then hung up as he could not be bothered to answer my query. He really did not care if he sold a single product, in...
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#1074753
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Bought a blower motor resistor for my Titan and it when I installed it it blew for a second that shut off for 4-5 seconds then go back on and repeat. Took a salvaged resistor installed that and my air works. Told parts geek this and asked for RMA to return resistor and...
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1.9
#1071497
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