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1.9 Based on 249 reviews
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    • Found part 25
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    • Horrible customer service 60
    • Lack of attention to detail 16
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I ordered two of the same wheels. Due to a fulfillment error on their part, I received from them one correct wheel and one incorrect wheel. I called and asked them if i could send the wrong one back and when they receive it send me the correct one that i ordered. Was told that i could send back and when they get it they will credit me for the incorrect wheel. I would then need to go online and order the correct wheel because they don't do... Read more

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I ordered shoes, drums, hardware kit for a rear brake job for my 2002 dodge Durango. ive bought from these guys before and never had an issue. all parts came fast as usual. I go to start the job and find out the shoes (even though there site said they fit) did not sit inside level and would not fit. I ended up having to take the suv to a mechanic who refused to use my parts and had to buy there parts to uphold warranty. I contact geeks to return... Read more

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Immediately after placing an order I realized I did not want it any longer due to bad reviews and found a better option elsewhere. I tried to leave a message, since it was after hours, but got stuck on an endless loop message saying that they were not available--no option to leave a message. Fine. So, I called the minute they opened the next morning asking them to please cancel the order. The customer service representative proceeded to lie to... Read more

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Just placed a $173.33 order and as im punching in my credit card info. I notice a $37 shipping fee... FUUUUCK YOOOU!!!!! Taking my order somewhere ELSE, dude... Best wishes...

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Ordered a small part for my truck. I received a front grill to a Toyota Corolla. The return process is a joke. They put YOU to work and require you to complete a form, take photos, send emails, invoice numbers (although they already have them based on phone number look up). They will not coordinate the pick up so its your job to fix their error. Customer service guy was terrible. One liner responses, and when I told him that I would need a UPS... Read more

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I placed an order on January 6, and received confirmation of my order. An hour later I got an email stating my payment had been verified/successful, and they would be shipping soon. On January 9, I received an email from PartsGeek stating they were out of stock for what I had ordered and that they had refunded my payment but it would take 3-4 days for the refund to appear on my statement (which is normal). Under these circumstances and based on... Read more

Was this review helpful? 2 0

I ordered four fenders for my vehicle. The website showed all four in stock so I placed an order online. I received an email stating that one of the front fenders was not in stock. I wanted matching fenders as some manufactures differ slightly. I contacted Customer Service and asked to cancel the front fender and to ship the rear fenders. I was told that even though the part had not shipped, they would not cancel it and were going to ship it to... Read more

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I ordered a part from Parts Geek, a part that does not fit my vehicle arrived. After doing some further investigation I found out that PartsGeek does not pay return shipping even is the Fault is theirs. I called customer service to let them know that this policy is costing them customers and that I would be purchasing from elsewhere. The response I got was an "oh well" attitude and a hurried attempt to get me off the phone. When I called back to... Read more

Was this review helpful? 3 1

Ordered a timing belt kit for my Acura in March 2016. Received parts kit and kept them until my car logged the proper mileage. The day before Christmas, I left my car and parts at the local Acura dealer and was told they would have my car back by that afternoon so I would have it for the Christmas weekend. An Acura tech called at 3:30 to tell me the water pump in the kit was incorrectly machined and the thermostat housing would not bolt on.... Read more

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I ordered a tank for my project truck 89 f-150. Ordered the tank half based of the picture being correct. bad idea. Mis labeled picture and item. Received the tank today, it's a front tank, not rear apparently. no refund unless i pay for shipping. not happy. Just ordered another tank from ROCK AUTO, guys there even waived shipping and said " we get alot of business because of parts geek" lol no more full truck build parts ordering from parts... Read more

Was this review helpful? 1 1

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