PartsGeek
Reviews and Complaints
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Verified Reviewer
Would knot return my shipping fee $30.00 on a part they sent wrong,and I ask for a return shipping label with the Rma#
I lost $30.00. They won't answer the phone, want to call you back.
I purchased a shift cable for a Ford, what was shown on the internet, and what they sent was 2 different cables. I had to pay the return shipping.
- Take your money
- There is no response from this company
Preferred solution: Full refund
User's recommendation: don't buy
What the *** am I calling you when you proceed to put me back on hold in the freaking que I started out being #21 now I'm #38 I've called 7times in the last hours and why do lie about returning call
Want to know where my order is, order #30-1396****. It said it was delivered today, and I don't have it and didn't get it.
Last time I ordered from you, you sent my pkg to D101 when it was supposed to be D105. I manually typed the address so this wouldn't happen again.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use you price is good but you gotta go thru neighborhood looking for your pkg
Terrible service for return
Ordered a tail light assembly for our Kia it doesnt match the other side I contacted them to return it, I was sent instructions but no shipping label. So I attempted to contact call them by phone , could not talk to anyone so I reached out to customer service on line.
All I wanted was a shipping label or a QR code to return the item. They refused and said it was our fault and we would have to pay for the shipping. The instructions they sent said nothing of this. I have reached out repeatedly to no avail.
Ive never dealt with a worse company with NO customer service! Praying we get our refund
User's recommendation: Very Disappointed don’t trust them
Package appears to be struck in another state
A complaint was filed and we will see if the issue will be resolved. Looks like its on USP not partsgeek.
User's recommendation: Be patient but also call when you see a problem.
My return
*** ripped me off, I returned the part even payed FedEx to ship it back, they received it the next day, that's been 2 weeks ago haven't received my money or a email from the mother *** garentee I'll never use them parts geek rip offs again and I'll make sure I tell everyone I know not to plus I'll post stuff
- There rip offs
Preferred solution: Full refund
User's recommendation: Don't use them there crooks
Absolutely worst customer service
Sends wrong parts then you have to wait 3 weeks for a refund never again will I buy from here an would NOT recommend to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was shipped the wrong parts?
Not very helpful
Ship the right parts l even gave them the vin number for my Grand Jeep Cherokee Laredo 4L they were supposed to call me back but haven't
User's recommendation: Don't buy from parts Geek.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, I placed my order (#30-617****) on August...
Hello, I placed my order (#30-617****) on August 9th with expedited shipping. This part is urgently needed, and I would greatly appreciate it if you could confirm it is in stock and prioritize processing so it ships out as early as possible on Monday. I go to school on Friday afternoon and I need my part for my mechanics Thank you so much for your help!
Ordered fuel pump, received brake pads
0 stars...Ordered fuel pump and received brake pads
0 stars...The wrong part was shipped. Received brake pads and I ordered a fuel pump.
No urgency with customer service to correct the issue and send out the correct item. It was their fault, and I had to pay shipping to return???
Then they told me to reorder myself and pay shipping again. Your mistake, take care of the customer, unfortunately you lost this one!!!
User's recommendation: Think twice before you order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received a confirmation email
I was very concerned when I places an order over $200.00 and never received an order confirmation email. Oddly enough, I did receive my purchase.
Now, does that make sense?
Why wouldnt I receive an email confirmation? Common on guys , whats really going on?
Bad customer service
I ordered a turbo charger base on the vin number was not informed about the car actually requires two. When the shop told me it uses two I ordered a second one unare it was also the same as the first, now when bad turbos were pulled it was not the same exact one, I needed.I tried I tried to return, but I they not accept the wrong first one they sent citing it was over 30 days ago , no matter it was their fault .no matter both wrong turbo were still in the box new, no matter that I needed to order two new turbos at a higher price , they just didnt care to help at all , no return , no discount ,no apologies'
User's recommendation: DONT BUY HERE EVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is a scamming company
They scammed me
Parts are crap and they inaccurately describe on their website. I ordered mirrors for my RAM and the website stated they were power folding mirrors... i recieved the mirrors and mounted one mirror and tested it... it was not a power folding mirror.
This scamming company first said i could rerurn them but expected me to pay the shipping and a restock fee for their inaccurate description mistake. Then they wanted a vin# to verify fitment. I explained they fit fine but its the missing function of the mirror that is the problem. Now they wont do a return because i mounted the part ...
the only way to find out that the mirror did not have the power folding function. Avoid this scamming company and their incompetent people.
- Everything you can think of
Preferred solution: Full refund
User's recommendation: Do not purchase from them.... any other parts store would be better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I have questions and if I can’t call someone I don’t want to do buisness! Charge people for express delivery of 2-3 days then send when ever and can’t even call!
I paid for 2-3 days on a Friday and it is not coming until the following Saturday! I won’t do buissness with you again and I won’t give a good recommendation.
I paid for 2-3 day delivery on 05/02/25, and my tracking is 05/10. That's 8 days.
If that's the case, then refunding my express delivery should be given. Also, how to contact you is stupid!
Nobody answers. Why can't a person just call??
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThieves - Do Not buy from these guys
They never got back to me nor have they issued the refund I am entitled to. Sad that such a company has such terrible customer service.
I made a large purchase and there were 3 items missing. I reported it per their procedure and after all was said and done, they denied that the parts were missing.
They refused to send the parts.
They refused to issue a refund and they closed the case saying, "sorry" we can't help you. We are loyal customers and this is how they treated.
There is no way to contact them other than their 800 number and refuse to do anything else. They are thieves and unprofessional.
The manager's name is Marco. He's also lame.
Surely, this company is run by idiots who do not know the value of their customers.
- Cheap parts
- Do not issue refunds on undelivered parts
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT PURCHASE FROM THESE THIEVES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo communication
Ordered L&R electric lock actuators for my Jeep,L one was defective could communicate with anyone left call back request and no one called back. Tried to get return info still no communication.
Need to have number you can talk to agent to solve problem in timely manner. Reordered L side and cant track package.
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Their terms of service CLEARLY state the customer is responsible for return shipping costs. And why would you worry about getting a refund? As long as it’s been no more than 30 days, item is in original packing and was never used or installed, they provide 100% refund.