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Partsgeek - Parts Geek Experience
Hi, I am back after my complicated issue with Parts geek was resolved thanks to Pissed consumer. I think we, the people, the regular customer when we have the correct way or method like BBB, and Pissed Customers to put pressure on these arrogant company and they feel...
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#1138508
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I ordered a pair of brake calipers which their site fitment software said would fit my vehicle - I EVEN CALLED THEIR TOLL-FREE # TO MAKE SURE (after 30 minutes on hold). Parts come in, calipers don't fit, I get an RMA, and find out that it isn't like a prepaid UPS...
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1.8
I liked
  • Variety of parts
I didn't like
  • Return policy when they made the mistake
#1128725
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I order #3 wiper blades they were ALL wrong, I CALL THEY HANG -UP ON ME 2ND call they promise an n0 for the return, in 1 or 2 days .waited a week and nothing.is now 3 weeks and no NO.for return.in another 8 days, they are going to tell me, sorry expired .value of order...
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#1124148
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Partsgeek - Sent wrong or non existent tracking number

Partsgeek
#1165120
Had ordered a part, said it was shipped on the 3rd. 5 days later no part and no tracking number.
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Partsgeek - I want my refund back

Partsgeek
#1164011
I received a radiator on 12/28/17 and sent it back on 12/28/17 and never heard nothing back from no one or my money
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Partsgeek - Order #15-38008561

Partsgeek
#1163651
5.0
Details
Accidentally hit same address as billing address. The correct address to ship to is 1015 Julian St, Denver, CO 80204. Hope you guys get this prior to shipping it. I can be reached at (720) 876-7110 if there is any questions or concerns. My name is oscar sotelo. Thank you for your time.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Partsgeek - Wrong parts.parts sent that was not ordered
Partsgeek - Wrong parts.parts sent that was not ordered
Partsgeek - Wrong parts.parts sent that was not ordered
1/3

Partsgeek - Wrong parts.parts sent that was not ordered

Partsgeek
#1162656
1.4
Details
I recieved a break booster that was not only wrong one but beat up bad and broke.i am still waiting for a return shipping label.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Partsgeek - Paerts Geek return policy
I have ordered a part for my 2006 Audi which end up a wrong part when I received it. I sent them a ticket to inform them about the situation and they kindly sent me a label to return the part at no additional cost to me. They sent me a second part and the same thing...
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3.3
Product
#1123024
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I ordered parts for my truck that they clearly listed fit my truck. The parts did not fit. I called customer service and they admitted it was their mistake and would send me a shipping label via email. After a week or so of not receiving the shipping label I called...
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1.9
#1119124
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My first order was defective. I made a $45 purchase that ended up costing $325. The part was defective. Since it's electrical (I'm sure that's what they'll say), no refund. The new part $100. Labor to remove the defective part $180. They want me to return it and even...
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Product
#1116047
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Sometime in March/April of this year I purchased an A-1 Cardone remanufactured electronic throttle body for My 2005 GMC Envoy. Installation went OK and I sent the core back for my $34 dollar core charge. I opened 2 cases telling them that my core charge hadn't been...
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3.4
I didn't like
  • That i did not receive my core refund after i sent core back
#1114241
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This company is terrible. I ordered 4 identical wheels. One of the wheels they sent me was incorrect. I had to wait for them to confirm that the wheel was wrong. Then I have to ship the wheel back to them at MY EXPENSE! Shipping ate up over 50% of the cost of a new...
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Anonymous
David

Parts geek is great until something goes wrong. The sign of a good company is how they handle a mistake. Parts geek gets a F on handling there mistakes and makes the customer ...

2.9
I liked
  • Ease of ordering
I didn't like
  • Horrible customer service
#1112708
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I order a left Driverside Mirror with heater on it. The first one came in was the Passenger Side with no heater on mirror. Order New Part Left Driverside Mirror with Heater. Went to Customer Service put all information for Ticket. Never Received no Response. New Part...
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3.1
#1108500
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I was searching everywhere for an OEM replacement fuel cap for my late-model BMW as the dealer was out-of-stock. The part ordered turned-out to be a less-than-satisfactory "equivalent" that inspite of returning promptly, took several weeks and an inquiry or two to...
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#1106556
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