Mark P Hzd

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Verified Reviewer

Poor customer service

I purchased 3@ body mounts for my truck and only received two. I was anxiously waiting for these parts and when I received my package and opened it up I noticed it was one part short.

I then took a picture of the package which could only accommodate two parts with their bubble wrap and notified them, they said they investigate and contact me, two weeks and two emails later they deny their fault and told me if I want a refund I have to return ( A PART I NEVER RECEIVED). They also on another occasion they sent me a part that I tried to cancel after 6- 7 minutes; denied my cancellation request and told that the part had already shipped and now I'm disputing with them about having to pay for return shipping.

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Loss:
$47
Pros:
  • Had plates i needed
Cons:
  • Poor warehouse and customer service
  • Seem desperate for sales and will send you a product even if you try to cancel and will inconvenience you

Preferred solution: Full refund

User's recommendation: Be cautious of this company !

JON C Isc

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Verified Reviewer
| map-marker Auburn, Massachusetts

Purchased three ac delco expansion tanks to finally receive one that doesn't leak coolant at the seam.

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The 2nd defective plastic expansion coolant tank began leaking at the seam immediately upon filling after installation. The third tank purchased finally worked out.

This was frustrating for both the technician and the customer.

Now, I'll attempt to get refunded for the two defective units. Thank you.

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Pros:
  • Available parts
  • Good prompt delivery service
Cons:
  • Not knowing if the third tank would work properly

Preferred solution: Refunded for first, second, defective units and the shipping costs.

User's recommendation: Stay positive!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Port Orchard, Washington

Poor service

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Contains 1 confidential file for company representatives

Wrong parts arrived. Shipped back exact same parts with nothing removed.

Return denied due to "missing manufacturer packaging".

Impossible scenario, product returned in exact configuration recieved. Customer service wouldn't budge and denied my return.

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User's recommendation: Do not deal with partsgeek

Anonymous
map-marker Greenbelt, Maryland

Horrible customer service, don't do business with them

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Sent part to wrong address and refused to refund and pore customer service, they don't take responsibility for their actions

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User's recommendation: Stay away from parts geek

Heidi G Nlv

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Verified Reviewer

Return

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PartsGeek - Return

They sent me the wrong part my I was kind of incarcerated so I got out I wanted to return the part just for the other part and they will not let me and it's still in the box that I received it in

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Loss:
$40
Pros:
  • Great price
Cons:
  • Return policy when they made the mistake

Preferred solution: The right part

Charvi Wxe
map-marker Independence, Missouri

Trying to return part

Thought I ordered right switch for my Dodge Grand Caravan ( 2008)window switch Now none available did not put in just looked at it

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User's recommendation: Recheck several time at the part needed

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cottage Grove, Oregon

Did not receive all of the order

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Contains 1 confidential file for company representatives

Only half the order came in, the hinges did not ship says it was delivered on the 12th, we never received the order or heard any more from them. Order-18-1********, SKU(961-026A961-027) We have had to go and buy the parts from the dealer and have the truck fixed because it was impossible to get in the truck.

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User's recommendation: don't order online???

Chief H

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Verified Reviewer

Totally worthless customer service.

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I got a quote on parts for my car from their tech. I ordered exactly what the tech suggested.

I received three wrong parts and never received several of the parts I ordered and paid for.

Absolutely no resolution after several chats and calls. The people with whom I spoke were not English speakers.

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Loss:
$150
Pros:
  • Parts are reduced priced
Cons:
  • You receive wrong parts and sometime no parts

Preferred solution: Refund for parts I paid for but never received

User's recommendation: Do not buy from Parts Geek

Jenna W Zac

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Verified Reviewer

Terrible customer service

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Horrible customer service. Ordered brake pad and rotor kit a few months ago to do this summer, living in New England needed better weather.

Website stated it was the correct set for my car. Go to do they and they are too large. Seems there are three different options for my car they didnt offer me. Since its outside the 30 day window would not accept a return and they would not budge on it despite it being their error with wrong website description.

They said it doesnt matter that it was their fault, its outside 30 days and hung up on me. I am fuming.

They are crooks. Dont trust this company

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Loss:
$212
Pros:
  • Cheap
Cons:
  • Horrible customer service

Preferred solution: Exchange for correct part.

Heaven Wss
map-marker Boca Raton, Florida

EXCELLENT PARTS

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I ordered headlamps for my 2004 Toyota Avalon. The parts arrived in a couple of days, were OEM and the customer service was impeccable.

This will be my new go to for my auto parts.

She has a 119k miles and rolling like a champ. Thanks Parts Geek.

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User's recommendation: You can't beat good prices, good quality and good customer service

Anonymous
map-marker Calgary, Alberta

Do not honor warranty

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Worst company there is would never buy from them again they give you a complete run around I'm am talking to ebay management to have them removed as a seller on ebay do not buy anything from them

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Rashad A

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Verified Reviewer

Rack and pinion issue

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The rack and pinion I received has the same problem as the old one, and they won't help me or answer the phone. The rack and pinion is new yet has something inside of it making noises and causes turning to be very difficult at times.

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Loss:
$480
Pros:
  • Sent the part
Cons:
  • Part was bad up and they expect me to get the rack out again

Preferred solution: Full refund

User's recommendation: Don’t go to parts geek

Michael T Hai

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Verified Reviewer
| map-marker Pleasant View, Colorado

Part not delivered here. Give you a F. Will never order from you again!

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Can't get a hold of any one Ups delivered in different. Neighborhood.

Now they say could be up to 10 days .

To investigate? Really?Need that part this has just been a wasted day of playing games with emails .It's bull!

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User's recommendation: Don't order fraud.

Megha Ied

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Verified Reviewer

Slow and unreliable

I waited over a week for an item to ship and then tried to cancel. They said it is their policy to only allow cancellations within an hour of ordering.

They provided a tracking number then said it is a generic number and not the number under which my item will ship. That is sleazy.

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Loss:
$200
Cons:
  • Slow shipment
  • False shipping numbers
  • Bad policies

Preferred solution: Full refund

User's recommendation: Buy Local

Anonymous
map-marker New York, New York

Never received my part. Was never notified. Was horrific service. I will never recommend your company or use again. Your service rep was very nice. But other than that your company sucks .

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Just to get in touch with your company is a joke. To call you I need to receive an email code ??

Are you nuts. Youre not that kind of company. Ill go back to Amazon for my parts.

And pay a few more bucks but ? At least I know it will be delivered and when Im told its going to be delivered.

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User's recommendation: Get your *** together.