PartsGeek
Reviews and Complaints
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Verified Reviewer
PG not only cheated me out of a lot of money they also wasted more than 5 hours of my time and the problem still has not been fixed!
Customer service was unreachable after four attempts (two failed callbacks, one disconnected queue call, and one closed-office disconnect).
My package arrived opened.
Incorrect parts were included (duplicate left-side solenoid, right-side solenoid).
A major item, the Ignition Coil Set with Plugs, was missing.
Tracking information was inaccurate, showing delivery six days earlier than actual.
These issues combinedcustomer service failures, shipping errors, missing product, and inaccurate trackingare unacceptable and must be addressed promptly.
Preferred solution: a no-hassle PG covered partial refund of the unordered part, and send me the part that was missing from the delivered opened package.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my parts
I ordered parts from them a month ago. After two weeks of not getting anything, I contacted them.
Customer service assured me that it was shipped and on the way, even though when I asked, they couldn't give me the date it was shipped. The tracking shows the parts never left their warehouse. I filed a claim for the missing parts after about three weeks. After about a month, they marked it as delivered and closed my claim.
The tracking still shows that FedEx never had the package in their possession and that it was still at the Parts Geek warehouse. I filed a complaint with the Better Business Bureau yesterday. Parts Geek's customer service is horrible and very dishonest. The only reason I gave them a one-star rating is that you can't give them a no-star rating.
I got ripped off for $85.90. I wouldn't recommend buying anything from them.
- Low prices
- You receive wrong parts and sometime no parts
Preferred solution: Full refund
User's recommendation: They operate like one of those online scam companies, I would recommend avoiding this compant
Pinehurst, Idaho
Refunded partial amount
Ordered a muffler from PartsGeek in early May 2025, cost $157. Received a box 2x the size, with almost no padding inside.
Box delivered by UPS was partially open at seams, and had a small hole corresponding to some scratches on the muffler. But the muffler had scratches ALL OVER it, and was dented in 2 places an inch deep. Obviously NOT damged in transit, and PartsGeek sent me a seriously damaged part. When I complained, their first reponse was to return it at MY COST.
UPS wanted $200, saying the box was too large. PartsGeek did not want to pay this any more than I did, so their 2nd response was to send a return label for FedEx. PartsGeek then refunded my money exactly 1 month later, minus $11. No explanation.
Which part of this exactly was my fault? Apparently, when they send a damaged part to a customer and the customer is not satisfied, that customer is being unreasonable, and must be penalised.
Told them if they dont refund the $11 penalty fee, I would post this review on a number of complaint websites. They did not respond, so here we are.
User's recommendation: avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSold me parts that did not fit my vehicle and would not let me return them
I used the chat to order parts, gave them my VIN for part order, they gave me a link to purchase the parts which I did, I purchased the parts and they do not fit my vehicle. They said I ordered the wrong parts, I would have to pay for shipping and a restocking fee.
This company is a scam.
They sold me the wrong parts for $500 and will not accept a return and refund my money. In their return list there isn't even an option for parts don't fit or in correct part was sold, every option for your return is your fault.
User's recommendation: do not use parts geek
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Verified ReviewerResolved: Return nightmare
Company fixed the issue and I have been provided with full refund. I'm not sure if it is 'normal' practice for this company to make it's customers go through hoops when returning an item and then tell them, it's no deal and make them go through more hoops, although with this company I would suggest to 'cut to the chase' and file a dispute with the source by which they were funded... like PayPal, visa, etc.
I sent pictures proving it was not the right part.
In reading countless reviews, this is a common theme where returns are concerned even if it is Part Geeks error. There is a back and forth game that is played where the customer gets nowhere fast.
Bottom line, it's a hit and miss with this company ...there many other sellers out there, so save yourself the hassle and shop where there are confirmed, reputable return policies.
- Horrible return policy and refunds
Preferred solution: Full refund
User's recommendation: Buyer Beware
Parts to return
No answer! Multiple hold times, hold lists backs and nothing!
Parts wrong, parts that don't work!
A huge scam! We need a class action lawsuit and shut them down!
Preferred solution: Full refund
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI could not get an answer as to what happened to my refund
it's been over 10 weeks and I still haven't recieved my refund by check. My address is 403 Forrest Drive, Fort Valley, Ga. 31030.Please respond.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould knot return my shipping fee $30.00 on a part they sent wrong,and I ask for a return shipping label with the Rma#
I lost $30.00. They won't answer the phone, want to call you back.
I purchased a shift cable for a Ford, what was shown on the internet, and what they sent was 2 different cables. I had to pay the return shipping.
- Take your money
- There is no response from this company
Preferred solution: Full refund
User's recommendation: don't buy
What the *** am I calling you when you proceed to put me back on hold in the freaking que I started out being #21 now I'm #38 I've called 7times in the last hours and why do lie about returning call
Want to know where my order is, order #30-1396****. It said it was delivered today, and I don't have it and didn't get it.
Last time I ordered from you, you sent my pkg to D101 when it was supposed to be D105. I manually typed the address so this wouldn't happen again.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use you price is good but you gotta go thru neighborhood looking for your pkg
Terrible service for return
Ordered a tail light assembly for our Kia it doesnt match the other side I contacted them to return it, I was sent instructions but no shipping label. So I attempted to contact call them by phone , could not talk to anyone so I reached out to customer service on line.
All I wanted was a shipping label or a QR code to return the item. They refused and said it was our fault and we would have to pay for the shipping. The instructions they sent said nothing of this. I have reached out repeatedly to no avail.
Ive never dealt with a worse company with NO customer service! Praying we get our refund
User's recommendation: Very Disappointed don’t trust them
Package appears to be struck in another state
A complaint was filed and we will see if the issue will be resolved. Looks like its on USP not partsgeek.
User's recommendation: Be patient but also call when you see a problem.
My return
*** ripped me off, I returned the part even payed FedEx to ship it back, they received it the next day, that's been 2 weeks ago haven't received my money or a email from the mother *** garentee I'll never use them parts geek rip offs again and I'll make sure I tell everyone I know not to plus I'll post stuff
- There rip offs
Preferred solution: Full refund
User's recommendation: Don't use them there crooks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was shipped the wrong parts?
Not very helpful
Ship the right parts l even gave them the vin number for my Grand Jeep Cherokee Laredo 4L they were supposed to call me back but haven't
User's recommendation: Don't buy from parts Geek.com
Absolutely worst customer service
Sends wrong parts then you have to wait 3 weeks for a refund never again will I buy from here an would NOT recommend to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, I placed my order (#30-617****) on August...
Hello, I placed my order (#30-617****) on August 9th with expedited shipping. This part is urgently needed, and I would greatly appreciate it if you could confirm it is in stock and prioritize processing so it ships out as early as possible on Monday. I go to school on Friday afternoon and I need my part for my mechanics Thank you so much for your help!
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Their terms of service CLEARLY state the customer is responsible for return shipping costs. And why would you worry about getting a refund? As long as it’s been no more than 30 days, item is in original packing and was never used or installed, they provide 100% refund.