State: Connecticut Clear all filters (8 of 1149 reviews match)
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This company takes no responsibility for their own errors. I ordered three hoses for my ford explorer sport track. they sent three hoses for some other car. their website matched them up and said they were correct. their database is screwed up. they informed me i had...
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Anonymous
Anonymous

Same thing happened to me, they screwed up and then expected me to pay the return which was too costly. These people are F'ing thieves.

Anonymous
Anonymous

no worries just stop payment through your credit card!

1.0
Product
I didn't like
  • Unethical business practices faulty part paying return shipping
  • Paying return shipping
  • Faulty part
#947894
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I ordered a part for my Toyota. Parts geek sent the wrong part. I paid +- $13 for shipping and +- $27 to return. the incorrect part. I imagine I will get my money back, I but lost $40 in shipping because Partsgeek sent the wrong part. Why am I penalized because...
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rollo2016
rollo2016

Far too many complaints against this company. Probably best to avoid them.

2.6
Product
I liked
  • Competitive part price
  • Good parts selection
I didn't like
  • Wrong part
  • No ability to talk to a person in customer service
#834561
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Auto Parts Review

Ordered part 5 days ago have not received shipping notice as yet . Could have order from amozon and had it by now. Wrote to them will see if I get any help . took my money quick enough!
Deep River, Connecticut
#709043
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They sent the wrong part, but they're making me pay for (a) shipping to return it, (b) a restocking fee, (c) shipping to have the correct part sent. This policy is a piece of ***. It also takes them 2 days to respond to an email. a a a a a a a a a a a a a a a a a a a...
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Anonymous
Anonymous

Same experience as the other reviews. I payed shipping to return a part that didn't work. I was charged a restocking fee that is not mentioned in their return policy. So after...

Anonymous
Anonymous

I can sell the wrong part they sent at a lose and come out better than paying shipping,insurance and restocking.

#671891
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Brake Parts Review

I ordered brake parts from PartsGeek got 3/4s of my order in 2 days. It is almost impossible to contact them to track an order or delivery issue. Their online form practically prevents you from placing an inquiry and no telephone number.
1.8
Details
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
#622291
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I ordered a gear box for my sons truck and received the wrong part, I guess this is typical based on the other complaints. Anyway, after waiting 30 min to talk to a live person I was disconnected and advised to leave a message due to the overwhelming amount of phone...
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#523968
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I ordered two identical parts ( By accident )for my truck. both parts came in and was charged for both. I returned one of the parts in original box through UPS. all correct labels too. never got confirmation and have been trying to call the number but never can...
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#424989
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I ordered two parts for my Alfa Romeo one cast $20 and the the other was $65. I received the cheaper part, so I opened up a ticket with a question. Never got a reply. Called to talk to someone and all I got was music for 30 minutes. No Answer!!! No other option...
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Anonymous
mike

ive ordered from them before with no problems with returning an item. took a little longer than it should but not that bad. ive also tried to call with no luck and emailing ...

Anonymous
mike

get on twitter and get them some bad publicity.

#331657
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