Trumbull, Connecticut

They sent the wrong part, but they're making me pay for (a) shipping to return it, (b) a restocking fee, (c) shipping to have the correct part sent. This policy is a piece of ***. It also takes them 2 days to respond to an email.

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Review about: Auto Parts.

Review #671891 is a subjective opinion of a user.

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Pryor Creek, Oklahoma, United States #1304871
Same experience as the other reviews. I payed shipping to return a part that didn't work. I was charged a restocking fee that is not mentioned in their return policy. So after 3 weeks of hassle my credit card was finally credited 85.00. I lost 60.00 for the experience of dealing with a bunch of ***.
I can sell the wrong part they sent at a lose and come out better than paying shipping,insurance and restocking.
Absolutely the worst on-line customer experience I have had in a long time. Sent part that should have fit. Charged me for shipping back, charged me restocking fee. NO empathy, they took WEEKS to process my return.

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