PartsGeek Phone Numbers and Emails

Toll-Free Number:

  • (800) 541-9352
    Orders

PartsGeek Email:

sales@partsgeek.com

PartsGeek Contact Information

PartsGeek Website:

PartsGeek Help Center:

Corporate Office Address:

Parts Geek, LLC
777 Route 70 East, Suite G-103
Marlton, New Jersey 08053
United States

Other Info (opening hours):

Hours:

Daily: 8 am - 8 pm (EST)


Mailing Address

3900 Mechanicsville Road

Building 7, Suite 213

Doylestown, PA 18902

Fax:

+1 (856) 552 0349
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PartsGeek Rating Based on 999 Reviews

Rating details

2.0
more details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
Value for money

Rating stats

Rating trend

Summary of PartsGeek Customer Service Calls

9.9K TOTAL
CALLS
02:24 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PartsGeek Customer Service?

Shipping and Delivery Question:

  • “Tracking”
  • “Haven't got my part yet”
  • “I ordered the wrong part. I have the correct part number for rhe part i need to change out before delivery”

Return/ Replace Question:

  • “To return item”
  • “Dispute with a return.”
  • “To see if you have my return”

Request for Information Question:

  • “Question about a purchase”
  • “Check on my part when is it arriving”
  • “Checking on a refund oon part i return”

Product/ Service Question:

  • “Incorrect order”
  • “Defective part”
  • “To order a part”

Refund Question:

  • “Refund of core charge.”
  • “Did not refund all my money”
  • “Improper refund”

Activation/ Cancellation Question:

  • “Cancel my order.”
  • “Cancel order”
  • “Cancel an order”

Payments and Charges Question:

  • “The part was supposed to be $11.97 and now it's 24 97 and you charge me $1 twice”
  • “Billing issue”
  • “Charge for return shipping”

Staff Question:

  • “I wanna talk to customer service please”
  • “Customer service”
  • “*** SERVICE.”

Cards Question:

  • “Decline credit card”
  • “Because you all have not put my money back on to my Visa card for the returned pars that I sent back”
  • “Card declined”

Website/ Application Question:

  • “I just spent 360 dollars on ngk coils that your website claims still to this day that it fits my 2013 veloster turbo but it does not fit the plugs meaning it doesnt fit. They are very apparently different. Fortunately i noticed it on the 2nd one befd”
  • “Need a part from your site to be shipped next day air”
  • “Your site says that you shiped my parts on the 25th with FedEx , FedEx said that you only filled out a label but you didn't send it im trying to find my parts”

Account Question:

  • “They havent credited my pay pal account yet after aprox. 2 months.”
  • “Cause of my account”
  • “Money went to wrong account want retracked and placed in right one”

Employment Question:

  • “Job offer possible scam from EarthLink email”

Other Question:

  • “Order incomplete”
  • “To order parts”
  • “To place and order”

About

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Top PartsGeek Services

Shipping Service, Customer Care, Manager

Top PartsGeek Products

Website, Fog Light

PartsGeek Pros and Cons

Pros: Found part, Good prices, Price, Nice site, Part

Cons: Horrible customer service, Wrong part, Unethical business practices, Worst customer service i have ever had, Rretun policy

Summary

Partsgeek has been on the market since 1996. The online store was launched in 2002. Clients are offered a broad selection of new, OEM, genuine, rebuilt, and OE quality discount aftermarket parts and various accessories for cars, trucks, and SUVs from such famous brands like Accel, Weathertech, Airaid, MSD, Corsa, Magnaflow and other. The company provides replacement and performance parts to all makes and models at different prices. At the present time, the site of the company offers an inventory online catalog where one can find a complete list of products which is in assortment of the company. Orders placed online are subject to the same-day delivery. Partsgeek sells all goods with a 30 day money back or exchange guarantee.

PartsGeek reviews and complaints

PartsGeek is ranked 78 out of 680 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

VISAMasterCardDiscoverPayPal

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