Contact PartsGeek Customer Service
PartsGeek Phone Numbers and Emails
Toll-Free Number:
-
(800) 541-9352Orders
PartsGeek Email:
PartsGeek Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PartsGeek Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PartsGeek is 8005419352. 60% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PartsGeek may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PartsGeek Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PartsGeek is 8005419352. 60% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PartsGeek may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call PartsGeek mainly because of return/ replace, request for information, shipping and delivery.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact PartsGeek is sales@partsgeek.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact PartsGeek Customer Service?
Most Popular Number:
| Total calls: 9 604 | Issues resolved: 253 | Last call: Feb 2, 2026 |
Contact Information
PartsGeek Website:
PartsGeek Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Daily: 8 am - 8 pm (EST)
Mailing Address
3900 Mechanicsville Road
Building 7, Suite 213
Doylestown, PA 18902
Fax:
PartsGeek Customer Service Reviews
Accidentally ordered the wrong part. I realized before it was shipped and contacted them.
They would NOT hold the shipment. It was a Sunday and I had ordered the night before. It had not left their facility. They told me to refuse delivery and they would issue a refund.
It is now 2 weeks since they received it back and I still have not received a refund and they are also charging a 20% restocking fee. I think this is terrible customer service and didn't even order the corrected part from them after this.
I went with a different company and I'm satisfied with those parts and the service. I would NEVER buy anything from them again.
I ordered a part for my car and my post office sent back.so I called and they said I would get a refund. Just don't know how long that will take
Parts Geek is terrible. It took over an hour to reach a customer service agent.
He said no problem, and he sent me a 'non-paid' return shipping label. I called back, and I left my phone number so I didn't have to wait on hold forever.
They never called back. I tried to find an email address, and there is none.
How Good is PartsGeek's Customer Service?
Summary of PartsGeek Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PartsGeek?
Shipping and Delivery Question:
- “Wrong part”
- “Bad delivery”
- “They let me get to the next call in line then hang up they have only delivered half of 2 orders”
Return/ Replace Question:
- “Parts return”
- “Return”
- “To give you the correct tracking # for my refund”
Request for Information Question:
- “About my order”
- “Checking on order”
- “To check on a refund”
Product/ Service Question:
- “To buy a part for my car”
- “To buy a ***”
- “You fail to send me my wheel hub assembly but charge me and only sent brakes and roots”
Refund Question:
- “Refund”
- “They refunded me part of my money when I never used the product because it was wrong & I paid 16 dollars to ship it back & they gave me 20 dollars back & my part was more than that I need all my money back”
- “Inguire. Regarding. Refund. For. Gasket”
Activation/ Cancellation Question:
- “Cancel order”
- “To make sure my order was cancel”
- “My part order keeps getting canceled”
Payments and Charges Question:
- “Multiple charges on one order”
- “Charge”
- “To get some invoices”
Account Question:
- “There was 2 amounts taken out of my account and my order was only 225.62 and the other amount was taken was 212.84 whyy”
- “Send a part back and I forgot to give you guy the tracking number”
- “Part not color coded”
Staff Question:
- “I'm having a difficult time with your customer service”
- “I wanna talk to customer service please”
- “Customer service”
Cards Question:
- “Credit card charges 3 times”
- “Wrong credit card info”
- “Decline credit card”
Website/ Application Question:
- “Installation help”
- “I just spent 360 dollars on ngk coils that your website claims still to this day that it fits my 2013 veloster turbo but it does not fit the plugs meaning it doesnt fit. They are very apparently different. Fortunately i noticed it on the 2nd one befd”
- “Need a part from your site to be shipped next day air”
Employment Question:
- “Job offer possible scam from EarthLink email”
Other Question:
- “Parts”
- “Part is wrong”
- “Issue with the order”
Compare PartsGeek Customer Service To
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