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Summary of Partsgeek Customer Service Calls

2187 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
02:27 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Partsgeek to Ask about:

Return/ Replace:

  • “Returned the fuel pump wondering when I will be refunded back my money”
  • “Internet goofs up my wanting to return part”
  • “I don’t know where to return an item”

Shipping and Delivery:

  • “Could not change shipping free method”
  • “Shipping”
  • “UPS lousy delivery”

Cancellation:

  • “Need to cancel my order”
  • “My order was cancelled, and i havent got my momey back”
  • “Canceling”

Payments and Charges:

  • “Cannot enter coupon code”
  • “Billing issue”
  • “It double charged my order and i went to redo my order and it will not let me change”

Refund:

  • “My refund was not receive”
  • “Haven’ been refunded for the parking brake cables”
  • “Part not received and not refunded”

Product/ Service quality:

  • “Broken part”
  • “Part broken when i got it in mail”
  • “I bought an alternator that broke down in 2 months”

Staff:

  • “Customer service”
  • “Need to speak to a customer service representative”

Account:

  • “Took out of my account two times”
  • “Cause of my account”

Employment:

  • “Job offer possible scam from EarthLink email”

Cards:

  • “Card declined”

Website/ Application:

  • “I need two car parts and I have problem placing the order online”

Other:

  • “Track my order”
  • “Springs and struts assembly for a avalanche 08 LT model”
  • “Wrong size ítems”

About Partsgeek

Top 5 Partsgeek Products

Website, Fog Light

Top 5 Likes about Partsgeek

Ok to find part, Good prices, Nice site, Part, Good parts selection

Top 5 Dislikes about Partsgeek

Customer service, Unethical business practices, Product information, Shipping policy, Paying for shipping of core back to them

Summary

Partsgeek has been on the market since 1996. The online store was launched in 2002. Clients are offered a broad selection of new, OEM, genuine, rebuilt, and OE quality discount aftermarket parts and various accessories for cars, trucks, and SUVs from such famous brands like Accel, Weathertech, Airaid, MSD, Corsa, Magnaflow and other. The company provides replacement and performance parts to all makes and models at different prices. At the present time, the site of the company offers an inventory online catalog where one can find a complete list of products which is in assortment of the company. Orders placed online are subject to the same-day delivery. Partsgeek sells all goods with a 30 day money back or exchange guarantee.

Partsgeek reviews and complaints

Partsgeek is ranked 21 out of 75 in Auto Parts and Accessories category

Area Served

USA

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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