Partsgeek Contact Information

  • (800) 541-9352

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Headquarters Address:

Parts Geek, LLC
50 South Maple Ave., Suite 100
Marlton, New Jersey 08053
United States

Fax:

(856) 988-9403

Social Networks:

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Summary of Partsgeek Customer Service Calls

3029 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
02:27 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Partsgeek to Ask about:

Return/ Replace:

  • “Want to return”
  • “Return part and did not receive refund”
  • “Returning parts”

Shipping and Delivery:

  • “Shipping problem”
  • “I'm tracking my order in the order says one piece I supposed to get 4 pieces and only getting one piece”
  • “Ordered distributor sidnt recieve shipping info”

Request for Information:

  • “Checking on function ability of part that's ordered”
  • “Checking if part is correct to purchase”
  • “I have my mail sent to my pO box but you people don't accept Po box what can I do”

Activation/ Cancellation:

  • “Cancel an order”
  • “Cancel order wrong part year. 2006 Not 2007 Tail gate”
  • “I canceled order and i didnt get money back immediatley after the orfer went through. the guy said i would gwt it within a few minites”

Product/ Service:

  • “To place order and ask questions”
  • “To order a part”
  • “2nd broken part”

Refund:

  • “Refund”
  • “I never received my refund back and I need my money been almost 2weeks partsgeek. So can y'all please refund me”
  • “No refund for defective fuel pump”

Payments and Charges:

  • “Extra charge”
  • “Cannot enter coupon code”
  • “Billing issue”

Staff:

  • “Havent heard back from customer service.”
  • “Inform cutomer service my package arrived.”
  • “Need to speak to a customer service representative”

Cards:

  • “I got a spark plug and I need 6 but I can’t give 17.00 for 6 If I order some different ones can send this one back and have it taken off of my card”
  • “Card declined”
  • “Because i sent back a slave cylinder to a 2009 mini cooper and the money hasnt been put on my debit card yet”

Account:

  • “Cause of my account”
  • “Took out of my account two times”

Employment:

  • “Job offer possible scam from EarthLink email”

Website/ Application:

  • “I need two car parts and I have problem placing the order online”

Other:

  • “99 gmc Yukon 6 lug rear axle”
  • “This is the third cable that I purchased from you and it 31 pop also I install the cable properly but it appears that the cable is inferior”
  • “Get ship cost”

Partsgeek Rating Stats

2.1 out of 5 stars
based on 441 reviews
See all 1149 reviews reviews

Rating stats

  1. 206 reviews
  2. 93 reviews
  3. 63 reviews
  4. 44 reviews
  5. 35 reviews

About Partsgeek

Top 5 Partsgeek Products

Website, Fog Light

Top 5 Likes about Partsgeek

Ok to find part, Good prices, Nice site, Part, Good parts selection

Top 5 Dislikes about Partsgeek

Horrible customer service, Unethical business practices, Product information, Shipping policy, Paying return shipping

Summary

Partsgeek has been on the market since 1996. The online store was launched in 2002. Clients are offered a broad selection of new, OEM, genuine, rebuilt, and OE quality discount aftermarket parts and various accessories for cars, trucks, and SUVs from such famous brands like Accel, Weathertech, Airaid, MSD, Corsa, Magnaflow and other. The company provides replacement and performance parts to all makes and models at different prices. At the present time, the site of the company offers an inventory online catalog where one can find a complete list of products which is in assortment of the company. Orders placed online are subject to the same-day delivery. Partsgeek sells all goods with a 30 day money back or exchange guarantee.

Partsgeek reviews and complaints

Partsgeek is ranked 24 out of 273 in Auto Parts and Accessories category

Area Served

USA

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