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Contact PartsGeek Customer Service

PartsGeek Phone Numbers and Emails

Toll-Free Number:

  • (800) 541-9352
    Orders
Call customer service

PartsGeek Email:

sales@partsgeek.com
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PartsGeek Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • PartsGeek Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email

  • The best phone number to call PartsGeek is 8005419352. 60% of customers managed to speak with a real person.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as PartsGeek may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›

How to Contact PartsGeek Customer Service?

Most Popular Number:

(800) 541-9352
Orders
Total calls: 9 568 Issues resolved: 250 Last call: Nov 7, 2025

For any queries, complaints, or feedback, the PartsGeek customer service team can be directly contacted at 1-800-541-9352. From queries regarding any auto parts, delivery, or returns, this company phone number is ready to answer any questions you might have. However, to get an instant response, it's best to call within a working schedule. You can find the business hours posted on the company’s official website. They start at 8 AM and end at 10 PM EST, Monday through Friday. On Saturdays and Sundays, the operational hours range between 8 AM and 8 PM EST.

PartsGeek location is 777 Route 70 East, Suite G-103, Marlton, New Jersey 08053, United States. On the company website, it's mentioned that the corporate office is located in Doylestown, PA, 189002. However, they do not offer walk-in service at this location or accept returns. So, if you have any queries or concerns and need instantaneous assistance, contact PartsGeek customer support via call or create a support ticket on the website. Additionally, the company has provided a mailing address, which is 3900 Mechanicsville Road Building 7, Suite 213, Doylestown, PA 18902.

The PartsGeek customer service team takes great pride in ensuring a seamless online experience for its customers. You can locate the customer service option at the top of the website's homepage. Click on it, and you will be directed to submit a support ticket by inputting your email address and order number. Once you leave your details, elaborate on your concerns. The support team will get back to you with an effective solution soon. Also, the website has plenty of frequently asked questions. This is helpful when customers want to assist themselves or immediately need a solution.

PissedConsumer Club

Contact Information

PartsGeek Website:

PartsGeek Help Center:

Corporate Office Address:

Parts Geek, LLC
777 Route 70 East, Suite G-103
Marlton, New Jersey 08053
United States

Other Info (opening hours):

Hours:

Daily: 8 am - 8 pm (EST)


Mailing Address

3900 Mechanicsville Road

Building 7, Suite 213

Doylestown, PA 18902

More contact details

Fax:

+1 (856) 552 0349

PartsGeek Customer Service Reviews

1.5 / 5
Poor
See all 2.4K reviews
Bobees D
Damaged Item - No contact emails
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Parts Geek is terrible. It took over an hour to reach a customer service agent.

He said no problem, and he sent me a 'non-paid' return shipping label. I called back, and I left my phone number so I didn't have to wait on hold forever.

They never called back. I tried to find an email address, and there is none.

Jenipher Akv
I could not get an answer as to what happened to my refund

it's been over 10 weeks and I still haven't recieved my refund by check. My address is 403 Forrest Drive, Fort Valley, Ga. 31030.Please respond.

Pola Hvt
PG not only cheated me out of a lot of money they also wasted more than 5 hours of my time and the problem still has not been fixed!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service was unreachable after four attempts (two failed callbacks, one disconnected queue call, and one closed-office disconnect).
My package arrived opened.
Incorrect parts were included (duplicate left-side solenoid, right-side solenoid).
A major item, the Ignition Coil Set with Plugs, was missing.
Tracking information was inaccurate, showing delivery six days earlier than actual.
These issues combinedcustomer service failures, shipping errors, missing product, and inaccurate trackingare unacceptable and must be addressed promptly.

Kylea Cza
Never received a confirmation email

I was very concerned when I places an order over $200.00 and never received an order confirmation email. Oddly enough, I did receive my purchase.

Now, does that make sense?

Why wouldnt I receive an email confirmation? Common on guys , whats really going on?

How Good is PartsGeek's Customer Service?

Gerald S Sag
Gerald S Sag
Feels Disappointed | Jul 09, 2025

Not very helpful

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Alexya Jrz
Alexya Jrz
Feels Disappointed | May 07, 2025

I have questions and if I can’t call someone I don’t want to do buisness! Charge people for express delivery of 2-3 days then send when ever and can’t even call! I paid for 2-3 days on a Friday and it is not coming until the following Saturday! I won’t do buissness with you again and I won’t give a good recommendation.

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Mandie Adg
Mandie Adg
Feels Satisfied | Apr 11, 2025

Always good customer service, pleased with all interactions

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Iker Ohu
Iker Ohu
Feels Disappointed | Aug 16, 2024

1st time customer and last time order.

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Yeimi Hcn
Yeimi Hcn
Feels Neutral | Aug 11, 2024

I don’t like it. I will never use this service ever again

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Keiosha Ydd
Keiosha Ydd
Feels Satisfied | Jul 24, 2024

The guy I talked with was very nice. He was a good customer rep and I would order again from parts.com and I would recommend my friends to parts.com. Thank you for helping me.

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Summary of PartsGeek Customer Service Calls

11.1K TOTAL
CALLS
02:31 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PartsGeek?

Shipping and Delivery Question:

  • “Was sent the wrong part”
  • “Order the wrong part”
  • “To give tracking number for returns”

Return/ Replace Question:

  • “Return”
  • “To give you the correct tracking # for my refund”
  • “Wondering if you pay for the alternator core that I need to return to you from the alternator I bought from you”

Request for Information Question:

  • “To check on my part”
  • “Concerning a part”
  • “Askind about a car part”

Product/ Service Question:

  • “You fail to send me my wheel hub assembly but charge me and only sent brakes and roots”
  • “Is there a bottom section to my side view mirror available for purchase?”
  • “Broken parts came”

Refund Question:

  • “Refund”
  • “They refunded me part of my money when I never used the product because it was wrong & I paid 16 dollars to ship it back & they gave me 20 dollars back & my part was more than that I need all my money back”
  • “Inguire. Regarding. Refund. For. Gasket”

Activation/ Cancellation Question:

  • “Cancel order”
  • “To make sure my order was cancel”
  • “My part order keeps getting canceled”

Payments and Charges Question:

  • “Charge”
  • “To get some invoices”
  • “Missing paid for part with no information”

Account Question:

  • “There was 2 amounts taken out of my account and my order was only 225.62 and the other amount was taken was 212.84 whyy”
  • “Send a part back and I forgot to give you guy the tracking number”
  • “Part not color coded”

Staff Question:

  • “I'm having a difficult time with your customer service”
  • “I wanna talk to customer service please”
  • “Customer service”

Cards Question:

  • “Credit card charges 3 times”
  • “Wrong credit card info”
  • “Decline credit card”

Website/ Application Question:

  • “Installation help”
  • “I just spent 360 dollars on ngk coils that your website claims still to this day that it fits my 2013 veloster turbo but it does not fit the plugs meaning it doesnt fit. They are very apparently different. Fortunately i noticed it on the 2nd one befd”
  • “Need a part from your site to be shipped next day air”

Employment Question:

  • “Job offer possible scam from EarthLink email”

Other Question:

  • “Lights and grill for Chevy”
  • “Part search”
  • “Timing belt for a 2000 Honda Odyssey van”

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