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Summary of Partsgeek Customer Service Calls

1612 TOTAL CALLS
82% SUCCESSFUL CONNECTIONS
02:28 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Partsgeek to Ask about:

Return/ Replace:

  • “Return order # 008 16879”
  • “Returned part 3 weeks ago and have not received refund”
  • “Returning a part I purchased last week need rma#”

Shipping and Delivery:

  • “My part was delivered damaged”
  • “Package tracking number”
  • “Looking for a package tracking number”

Cancellation:

  • “Canceling”
  • “Cancellation”
  • “I would like to Cancel order”

Product/ Service quality:

  • “Broken part”
  • “Part broken when i got it in mail”
  • “I bought an alternator that broke down in 2 months”

Refund:

  • “About refund”
  • “Haven’ been refunded for the parking brake cables”
  • “Part not received and not refunded”

Payments and Charges:

  • “Being charge twice”
  • “Billing issues”
  • “I am being billed for two I only wanted one”

Cards:

  • “Card declined”

Staff:

  • “Customer service”

Website/ Application:

  • “I need two car parts and I have problem placing the order online”

Account:

  • “Cause of my account”

Other:

  • “They sold me a defective part”
  • “Only got half my order”
  • “Part”

About Partsgeek

Top 5 Partsgeek Services

Shipping Service, Customer Care, Manager

Top 5 Partsgeek Products

Website

Top 5 Likes about Partsgeek

Found part, Good prices, Nice site, Part, Good parts selection

Top 5 Dislikes about Partsgeek

Horrible customer service, Unethical business practices, Product information, Shipping policy, Paying for shipping of core back to them

Summary

Partsgeek has been on the market since 1996. The online store was launched in 2002. Clients are offered a broad selection of new, OEM, genuine, rebuilt, and OE quality discount aftermarket parts and various accessories for cars, trucks, and SUVs from such famous brands like Accel, Weathertech, Airaid, MSD, Corsa, Magnaflow and other. The company provides replacement and performance parts to all makes and models at different prices. At the present time, the site of the company offers an inventory online catalog where one can find a complete list of products which is in assortment of the company. Orders placed online are subject to the same-day delivery. Partsgeek sells all goods with a 30 day money back or exchange guarantee.

Partsgeek reviews and complaints

Partsgeek is ranked 129 out of 1541 in Equipment category

Area Served

USA

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Partsgeek Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Partsgeek