0 comments
Not resolved

I ordered shoes, drums, hardware kit for a rear brake job for my 2002 dodge Durango.ive bought from these guys before and never had an issue.

all parts came fast as usual. I go to start the job and find out the shoes (even though there site said they fit) did not sit inside level and would not fit. I ended up having to take the suv to a mechanic who refused to use my parts and had to buy there parts to uphold warranty. I contact geeks to return parts and was given an rma number and told to ship them back.

it was going to cost me as much to ship the drums, shoes, and kit as I paid them for the entire order. I checked all shippers usps, fed ex, ups and all were about the same, 110 roughly in parts would cost almost 100 to ship. I emailed them back and asked if I can use there account and just subtract the 25 ish dollars it cost me originaly for them to ship the parts to me and send it back. they refused saying they cant do that which I know they can if they wanted to.

so im now stuck with parts I cant ship back or use.

ill try craigslist to get what I can for them but realistically I am out 100 bucks.future purchases are in serious question now

I didn't like: Return policy regarding shipping.

Review #994940 is a subjective opinion of a user.

3.8
Price Affordability
Reliability
Value for money
Turnaround Time
Billing Practices
Exchange, Refund and Cancellation Policy
Product or Service Quality
Diversity of Products or Services
Website
Customer service
Staff
PRODUCT OR SERVICE Partsgeek Customer Care
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $110
Preferred solution Full refund

Had an Experience with Partsgeek?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like