PartsGeek - Parts geek sent 3 wrong parts
This company takes no responsibility for their own errors. I ordered three hoses for my ford explorer sport track.
they sent three hoses for some other car. their website matched them up and said they were correct. their database is screwed up. they informed me i had to pay return postage to send two parts to one warehouse and one part to another.
I reminded them that this is their error not a customer error and if they dont take responsibility for their mistake they have lost another customer. this is inexcusable.
they responded that its their policy that all returns are customers responsibility.
that would be fine if it was my mistake but im not spending the value of the parts to return them.They closed my case after giving me the addresses to return them to and would not respond except with an email that said they dont need to respond to a closed case.
I will not do business with them ever again. they are lousy and dishonest business people!
Reason of review: Not as described/ advertised.
Monetary Loss: $50.
Preferred solution: Full refund.
PartsGeek Cons: Unethical business practices, Faulty part, Paying return shipping, Unethical business practices faulty part paying return shipping.
Location: Milford, Connecticut
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Comments
Please avoid publishing any personal information and promotional content
Same thing happened to me, they screwed up and then expected me to pay the return which was too costly. These people are *** thieves.
no worries just stop payment through your credit card!