Product or Service Quality

Parts Geek sent a defective part, an electric driven unit that did not work. A quality outfit would have said oops, and taken care of the problem.

Not Parts Geek. Remember, this was their bad! I paid for a functional part in good faith and only received trash. They never fulfilled their end of the bargain.

Now to get a refund, they want me to pay for return postage and a restocking fee. That would be appropriate if this was a matter of MY choice to return something, but is not appropriate when they sent a non functioning part.

When they send postage, I will return their trash if they want it. In the meantime, I have obtained a working part from a good source and do not need Parts Geek ever again.

Reason of review: Damaged or defective.

Monetary Loss: $132.

Preferred solution: Full refund.

I liked: Good parts selection.

I didn't like: Faulty part, Poor customer service.

Company wrote 0 public responses to the review from Nov 12, 2015.
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