Product or Service Quality

Parts Geek sent a defective part, an electric driven unit that did not work. A quality outfit would have said oops, and taken care of the problem.

Not Parts Geek. Remember, this was their bad! I paid for a functional part in good faith and only received trash. They never fulfilled their end of the bargain.

Now to get a refund, they want me to pay for return postage and a restocking fee. That would be appropriate if this was a matter of MY choice to return something, but is not appropriate when they sent a non functioning part.

When they send postage, I will return their trash if they want it. In the meantime, I have obtained a working part from a good source and do not need Parts Geek ever again.

This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $132. The author is overall dissatisfied with Partsgeek. The most disappointing about trunk lid pull down motor from Partsgeek was faulty part and horrible customer service , but reviewer liked good parts selection. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Auto Parts Warehouse that you may also consider. Also, you can continue reading comments about Partsgeek.

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