Manufacturer: Partsgeek Category: Customer Care Clear all filters (40 of 40 reviews match)
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Ordered Upper Ball joints for my Chevy Colorado.I could not remove the lower contol arm and ended up having to order to whole unit. They never sent me the order confirmation so I did not have an order number to enter in the customer service request. You cannot call...
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1.8
Product
Partsgeek Customer Care
I liked
  • Selection
  • Competitive part price
I didn't like
  • Could not make contact by phone
  • No return
  • Return policy
#1055125
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A young guy from partsgeek.com got frustrated on the phone, while i ordering a part, blowing and sying as if i was getting on his nerves. So i asked him, man? Are you upset with me. And he said im tired ive been working a lot of long hours. So i told him i understood....
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1.0
Product
Partsgeek Customer Care
#1008479
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You are absolutely right ...they are pure *** holes and dont deserve anyones bussiness. Thet all use a trick to bypass the consumer protectiin laws : Law 1- you can cancel ANY online order within 1 hr. Law 2: if the Item has not shipped yet it can be canceled. So how...
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1.0
Product
Partsgeek Customer Care
#999142
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Partsgeek Customer Care Review

#1004258
I ordered a radiator they sent me the wrong one. Tried to have it sent back they are trying to charge me 85$ to send it back. Everytime I try to call and talk to someone they hang up on me! Very rude people this site should be shut down!!!
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Partsgeek Customer Care Review

#1004224
Call 4 times today and you call was disconnected as when I gave my name and explanation, It's been three months after ordering the part which as discussed was suppose to be returned, I have not received a email within the following process. My cell no is 8622761010
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Partsgeek Customer Care Review

#856356
2.5
Delivery exception is all i get. I am supposed to have gotten my order last night. Fed ex tracking says its damaged. Both fed ex and parts geek 1. Dont provide an email phone number or way to get hold of anyone 2. Horrible customer service, i am still waiting for info concerning my radiator. I have spent hundreds of dollars with this company and want a answer !!!
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Partsgeek Customer Care Review

#590625
1.5
Poor customer service if you have a problem you can't talk to a service rep you have to communicate through email and wait for them to get back to you once they get your money your beat!!!
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I ordered shoes, drums, hardware kit for a rear brake job for my 2002 dodge Durango.ive bought from these guys before and never had an issue. all parts came fast as usual. I go to start the job and find out the shoes (even though there site said they fit) did not sit...
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3.8
Product
Partsgeek Customer Care
I didn't like
  • Return policy regarding shipping
#994940
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Immediately after placing an order I realized I did not want it any longer due to bad reviews and found a better option elsewhere.I tried to leave a message, since it was after hours, but got stuck on an endless loop message saying that they were not available--no...
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1.6
Product
Partsgeek Customer Care
#993518
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After doing some further investigation I found out that PartsGeek does not pay return shipping even is the Fault is theirs. I called customer service to let them know that this policy is costing them customers and that I would be purchasing from elsewhere. The...
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1.5
Product
Partsgeek Customer Care
#982828
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I called to return the part and spoke with "John" who told me on the phone numerous times that when he went into partsgeek.com and put in my truck information a different part # showed up and that I would have to pay to have them shipped back since it was user error. I...
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2.1
Product
Partsgeek Customer Care
I didn't like
  • Sent me the wrong part and i had to pay shipping
  • Slow shipping
  • Bad customer service
#977967
Reply to reviews
Partsgeek Customer Care Review
Horrid customer service I ordered a part at the beginning of November and the part was incorrect.When I explained that to a "customer service" representative, he berated me and said I must be mistaken. Rather than address and solve the problem he chose to argue. Then...
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1.8
Product
Partsgeek Customer Care
#970575
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I read reviews.Im batting 50% but that not a good percentage as parts arent cheap. Im a business owner myself and hiring good help is always tough. Although the shippling company is terrible, PG is responsible as the transaction is wih PG not the shipper. You have no...
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2.0
Product
Partsgeek Customer Care
#944686
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I received a power steering hose assembly that had been damaged as they packaged it.I contacted them, they asked for pictures of the damage and replaced the part as soon as I sent them the pictures. I was worried after reading these negative reviews but they were very...
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5.0
Product
Partsgeek Customer Care
#944587
Reply to reviews