Product: Partsgeek Customer Care Clear all filters (57 of 57 reviews match)
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Terrible customer service if you can talk to a human within 10 minutes,promise return package today,never came. ILL STICK WITH PELICAN. GREAT GREAT SERVICE KNOWLEGE PEOPLE RECIEVED RITE PART AS PROMISED WHEN SCHEDULED,GREAT PRRSON ON OTHER END PICKED UP FAST,YOUR...
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1.5
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Partsgeek Customer Care
#1217725
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Partsgeek - Trying to get a hold of a person to get me a return label

Been trying to get ahold of an agent to send me a return label for the wrong product that was sent from you at parts geeks LL contact me at 912-322-1053 ASAP thanks Edward Miller
1.3
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Partsgeek Customer Care
#1208675
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Like many of the other users on this complaint site, I was shipped the wrong part by PartsGeek. PartsGeek's return/refund policy is: * - They take no responsibility for mistakes or shipping incorrect parts and customer has to pay return shipping of the incorrect part...
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1.0
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Partsgeek Customer Care
I didn't like
  • No help
  • Returns
  • Wrong part
#1205619
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the telephone # i used to call you was no longer in service.please call me at 214-796-0900. thanks, marsha. i want to know what day and time my package will arrive. i was told by you it would be here today march 8th 2018 by the end of today. fedex told me that it...
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1.0
Product
Partsgeek Customer Care
I liked
  • Price
I didn't like
  • No help
#1205541
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Partsgeek - Really bad costumer service!!!

I was on hold for almost 10mn , than after someone pick the phone to say hello , i guess because of my acsent he decide to hang up on me .
3.1
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Billing Practices
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
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Partsgeek Customer Care
#1203990
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Placed order for drums and rotors.Order was approximately $330. Wrong product received. $200 to ship back. Had to ship to NY from west coast. This is BS and last order for PG and I will express my opinion as often as I can to vent my frustration. Customer Service non...
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2.8
Product
Partsgeek Customer Care
I liked
  • Ease of procurement
I didn't like
  • Owning up to a mistake and making it right
#1195293
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Partsgeek - Hung up on me

Before my return instructions were completed the call was dropped. I need to write at least a hundred words to tell you the call dropped. How stupid is that? {{Redacted}}
Product
Partsgeek Customer Care
#1194643
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had updated my billing address online with my bank proceeded to try to place order with you it declined my card stating that the billing address was not correct so I called the customer service line to try to replace the order as I need parts as soon as possible was...
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user54543160
user54543160

Geek auto parts sent me the wrg part for my car and now you can get a hold of them without jumping threw hoops ...this total *** I'll never deal with these people again so im ...

4.0
Product
Partsgeek Customer Care
#1181060
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Waited 20 minutes for someone to pick up the phone then the extremely rude young man I talked to refused to make the change and said I was s.o.l. and I'd have to pay to have items returned after they are shipped. It's easy to assume that the Partsgeek warehouse is...
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1.4
Product
Partsgeek Customer Care
#1179852
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Partsgeek - The absolute worst

I called from my cell phone as well as my work phone four times I Followed all the prompts and still was unable to speak to a human being If this is how it is before placing an order I can only imagine what it's like after The price is right but great service means more to me Thanks but no thanks
Product
Partsgeek Customer Care
#1165639
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