I read reviews. Im batting 50% but that not a good percentage as parts arent cheap.
Im a business owner myself and hiring good help is always tough. Although the shippling company is terrible, PG is responsible as the transaction is wih PG not the shipper. You have no claim agsinst the shipper. I have callled a spoke with very knowlegeable customer orientated people and then some not so great.
Unfortunately you cant teach customer service and you have to replace the bad. Now if the ownership is not customer orientated then there is the problem. At the same time some customers are unreasonable. I would just ask the owner to get involved before its too late.
After a while your pricing isnt enough.
Its a process that must be fluent. Call me parts geek owner.
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