PartsGeek - Poor Customer Service
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New ReviewerI can not understand why they charge the consumer to mail the part back, and they do not refund taxes on the parts you ordered. I had to wait 24 to 48 hours for an RMA# to mail the part back.
This is beyond the poorest customer service I have ever experienced. I was on hold for one hour and twenty minutes, and they never answered. I finally get a call back at 7:42 p.m. Eastern Standard Time, the representative was beyond unprofessional and had no lack of compassion.
It was an outsourced call center and the gentleman was very rude and hard to understand! It's sad how the consumer is ALWAYS getting the run around.
I will never order parts from this rude company again! I will also call the BBB & inform everyone one I can about this!
User's recommendation: Never purchase parts from Part's Geek!!
Location: Pataskala, Ohio
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