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#15958

Return.Hello. The part I ordered was not correct and would like to return. Need an RMA # This is the order number: 15-4876**** Thank you, Les Gutierrez

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Answer:
by #1746122

According to the PartsGeek Customer Service page, the company follows a 30-day return policy. They do not accept any returns after 30 days, no exceptions. To obtain an RMA, you should go to the Manage My Order tab and enter your email address and order number or you may submit a ticket on the company website within 30 days of ordering your product and PartsGeek will email you an RMA number with instructions. Returns can't be accepted without an RMA Number.
Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, the credit will not be issued or significantly delayed.

by #1677836

Need to return part what address do I send it to my order number 155154****

by #1746123

The PartsGeek Customer Support page provides detailed instructions on how you should ship back your return. Please follow the steps below:
  • Check that all of the parts you wish to return are included in your RMA e-mail.
  • PartsGeek strongly recommends that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
  • All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
  • Please make sure to clearly write the correct RMA number on the outside of the shipping box.
  • Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
  • All returns are freight prepaid by the customer. The company does not offer return shipping reimbursement regardless of the party at fault.

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Question:
#47610

It's been about a week and part has not been shipped out to USPS yet?How long is it going to be before my part gets sent.i paid for 3-7 days delivery method more than half that time and the part has not even been shipped out for delivery. What's going on?

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Answer:
by #1902645


According to PartsGeek shipping policy ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. If you didn't receive your order, contact PartsGeek customer service by phone at (856) 552-0349.

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Question:
#47334

Who is going to take care of this.

I bought the coolant recovery tank for my 1994 Cadillac Eldorado touring from partsgeek and it was defective the sensor at the bottom gave a false reading and never showed it getting above 180. As a result the motor was blown. Which makes them responsible

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Answer:
by #1902646

According to PartsGeek return policy you have 30 days to obtain an RMA number. You can go to Manage My Order and enter your email address and order number or you may submit a support ticket within 30 days of ordering your product and the company will email you an RMA number with instructions.

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Question:
#47135

How can I order a high pressure ac line?I am trying to order a high pressure ac line for my 2010 Mazda CX-7. When I type that in on your website, it’s giving me like three different types of lines.

Can you please send me the link to the correct one? Thanks.

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Answer:
by #1902649


Unfortunately we cannot contact the company on your behalf. If you have questions concerning the order, reach out to Partsgeek customer service by phone at (856) 552-0349.

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Question:
#39731

Who pays freight back to you on a defective part. Thanks.

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Answer:
by #1866712

According to Partsgeek return policy all returns are freight prepaid by the customer. They do not offer return shipping reimbursement regardless of the party at fault.

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Question:
#38356

Does parts geek send a shipping label with your order?I ordered the wrong part and I need to return it. My boyfriend opened the box while I was at work. He doesn't remember seeing one.

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Answer:
by #1864677

According to PartsGeek return policy you have 30 days to obtain an RMA number. You can go to Manage My Order and enter your email address and order number or you may submit a support ticket within 30 days of ordering your product and the company will email you an RMA number with instructions.

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Question:
#38342

I placed a order April 6 and haven't received anything.i got a email saying that it was delivered but I haven't.

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Answer:
by #2146323

The same happened to me fed ex said package was delivered but delivery isn't not on property cameras nor did I receive delivery notice on my door who's responsible for the part I paid for but never came

by #1864678


According to PartsGeek delivery policy ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. If you didn't receive your order, contact PartsGeek customer service by phone at (856) 552-0349.

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Question:
#25916

why did i get charged twice?I bought a exhaust for my jeep cherokee and it charged me yesterday and today it charged me again two purchases of 50 dollars outrageous

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by #1793564

Unfortunately, the company official website does not provide any information on what to do in case of multi charges. Please try to reach out to PartsGeek by phone (800) 541-9352, by email at sales@partsgeek.com for further assistance.

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Question:
#25517

When I will receive my email.

I did buy a fuel tank 3 weeks ago and was defected no good, I still waiting for email with the information about return it but your guys are avoiding me.

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Answer:
by #1788155

According to the PartsGeek refund policy, most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Fill in a support ticket if you have any concerns.

by #1790865

I never got the email for my Return but I logged in to view purchase history after a few days and that’s where my RMA number was. Sent back with that screenshot of the RMA with shipping information. No issues.

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Question:
#23794

How ca l have the RMA TO RETURN MY ITEM?My part did not fit my car , how can l have the RMA to return? My order number is 112 8**** shipped on 10/03/19. Thanks.

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Answer:
by #1770834

According to PartsGeek return policy, in order to get an RMA number, you should go to Manage My Order and enter your email address and order number or you may submit a support ticket within 30 days of ordering your product and Partsgeek will email you an RMA (return merchandise authorization) number with instructions.

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