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Les G Kkr

Return.

Top question

Hello. The part I ordered was not correct and would like to return. Need an RMA # This is the order number: 15-4876**** Thank you, Les Gutierrez

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3 comments
Jack Nolan

Auto Expert

According to the PartsGeek Customer Service page, the company follows a 30-day return policy. They do not accept any returns after 30 days, no exceptions. To obtain an RMA, you should go to the Manage My Order tab and enter your email address and order number or you may submit a ticket on the company website within 30 days of ordering your product and PartsGeek will email you an RMA number with instructions. Returns can't be accepted without an RMA Number.
Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, the credit will not be issued or significantly delayed.

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Leslee Pst

Need to return part what address do I send it to my order number 155154****

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Jack Nolan

Auto Expert

The PartsGeek Customer Support page provides detailed instructions on how you should ship back your return. Please follow the steps below:
  • Check that all of the parts you wish to return are included in your RMA e-mail.
  • PartsGeek strongly recommends that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
  • All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
  • Please make sure to clearly write the correct RMA number on the outside of the shipping box.
  • Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
  • All returns are freight prepaid by the customer. The company does not offer return shipping reimbursement regardless of the party at fault.

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Q B Xng

It's been about a week and part has not been shipped out to USPS yet?

How long is it going to be before my part gets sent.i paid for 3-7 days delivery method more than half that time and the part has not even been shipped out for delivery. What's going on?

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1 comment
Jack Nolan

Auto Expert


According to PartsGeek shipping policy ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. If you didn't receive your order, contact PartsGeek customer service by phone at (856) 552-0349.

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Kevin I Tsn
Verified Reviewer

Who is going to take care of this

I bought the coolant recovery tank for my 1994 Cadillac Eldorado touring from partsgeek and it was defective the sensor at the bottom gave a false reading and never showed it getting above 180. As a result the motor was blown. Which makes them responsible

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1 comment
Jack Nolan

Auto Expert

According to PartsGeek return policy you have 30 days to obtain an RMA number. You can go to Manage My Order and enter your email address and order number or you may submit a support ticket within 30 days of ordering your product and the company will email you an RMA number with instructions.

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Mattia N
Verified Reviewer

How can I order a high pressure ac line?

I am trying to order a high pressure ac line for my 2010 Mazda CX-7. When I type that in on your website, it’s giving me like three different types of lines.

Can you please send me the link to the correct one? Thanks.

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1 comment
Jack Nolan

Auto Expert


Unfortunately we cannot contact the company on your behalf. If you have questions concerning the order, reach out to Partsgeek customer service by phone at (856) 552-0349.

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Mike C Vrt
Verified Reviewer

Who pays freight back to you on a defective part. Thanks

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1 comment
Jack Nolan

Auto Expert

According to Partsgeek return policy all returns are freight prepaid by the customer. They do not offer return shipping reimbursement regardless of the party at fault.

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Mary L Kvb
Verified Reviewer

Does parts geek send a shipping label with your order?

I ordered the wrong part and I need to return it. My boyfriend opened the box while I was at work. He doesn't remember seeing one.

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1 comment
Jack Nolan

Auto Expert

According to PartsGeek return policy you have 30 days to obtain an RMA number. You can go to Manage My Order and enter your email address and order number or you may submit a support ticket within 30 days of ordering your product and the company will email you an RMA number with instructions.

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Laura L Gxs
Verified Reviewer

I placed a order April 6 and haven't received anything.i got a email saying that it was delivered but I haven't

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2 comments
Laurynn Qcu

The same happened to me fed ex said package was delivered but delivery isn't not on property cameras nor did I receive delivery notice on my door who's responsible for the part I paid for but never came

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Jack Nolan

Auto Expert


According to PartsGeek delivery policy ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. If you didn't receive your order, contact PartsGeek customer service by phone at (856) 552-0349.

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Anthony R Hgw

why did i get charged twice?

I bought a exhaust for my jeep cherokee and it charged me yesterday and today it charged me again two purchases of 50 dollars outrageous

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1 comment
Jack Nolan

Auto Expert

Unfortunately, the company official website does not provide any information on what to do in case of multi charges. Please try to reach out to PartsGeek by phone (800) 541-9352, by email at sales@partsgeek.com for further assistance.

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Carlos c Jrp

When I will receive my email

I did buy a fuel tank 3 weeks ago and was defected no good, I still waiting for email with the information about return it but your guys are avoiding me.

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2 comments
Jack Nolan

Auto Expert

According to the PartsGeek refund policy, most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Fill in a support ticket if you have any concerns.

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Guest

I never got the email for my Return but I logged in to view purchase history after a few days and that’s where my RMA number was. Sent back with that screenshot of the RMA with shipping information. No issues.

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Judith N Mjm
Verified Reviewer

How ca l have the RMA TO RETURN MY ITEM?

My part did not fit my car , how can l have the RMA to return? My order number is 112 8**** shipped on 10/03/19. Thanks.

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1 comment
Jack Nolan

Auto Expert

According to PartsGeek return policy, in order to get an RMA number, you should go to Manage My Order and enter your email address and order number or you may submit a support ticket within 30 days of ordering your product and Partsgeek will email you an RMA (return merchandise authorization) number with instructions.

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Clifford D Ljz

How do i open a support ticket for my core return?

I want to get my core fee..order#15-5726****. 9-26-2019

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1 comment
Jack Nolan

Auto Expert

According to PartsGeek FAQs, you can submit a support ticket at partsgeek.com/aboutus.html#return-policy page. The ticket system is down for maintenance at the moment. It will be back up at 9:00 am EST. (excluding Sunday).

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Jerry A Jpf

Can I send back the part I ordered and get a full refund

I accidentally ordered the wrong part can I send it back for a refund so that I may purchase the right part.

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1 comment
Jack Nolan

Auto Expert


According to Partsgeek return policy, you can return your item within 30 days after the purchase. To obtain an RMA number, you can go to Manage My Order and enter your email address and order number or you may submit a support ticket above within 30 days of ordering your product and Partsgeek will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.

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Karen T Mqm

Where is my refund ?

I shipped my item back 10 days ago. I used the return label that was provided to me .I wrote the RMA on the outside of the box .

System can’t seem to recognize my email or order number ? I’m trying to check on status of my refund ..my tracking info confirms that the part was indeed delivered and received.

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1 comment
Jack Nolan

Auto Expert

According to the Partsgeek FAQ page, most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement after they process the credit. This is beyond their control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.
If you still need any assistance, you may try to Partsgeek Customer Service by phone at (800) 541-9352 (toll-free) or by email at sales@partsgeek.com.

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Lori J Dkb

How do I return an slternator

Hi I purchased an alternator and I paid the extra $100 until I send back the old one. What address do I send it to?

Do you provide a shipping label?

Do I have to pay the postage or do you? Please let me know so I can ship back ASAP Thank you Lori Ajordan

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1 comment
Jack Nolan

Auto Expert

According to Partsgeek return policy, all parts and cores must be returned within 30 days of delivery with a valid RMA number. To obtain an RMA number, you can go to Manage My Order and enter your email address and order number or you may submit a support ticket within 30 days of ordering your product and they will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number. All returns are freight prepaid by the customer.

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Robert i Wky

Lost tracking number

All I have is inch number 15-5153**** was wanting to know when to expect delivery

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1 comment
Jack Nolan

Auto Expert

The Partsgeek FAQ section states that tracking numbers are usually available within 2 to 3 business days after placing your order. (On some orders it may take longer than 3 days). All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. You can also track your order here https://www.partsgeek.com/aboutus.html#manage by providing your order number and email address.
Please note that ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.
Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that arrangements will be made to ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. The company does not offer delivery on Saturday, Sunday, or holidays.

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Erik B Crd

Hub assembly when ordering and it says front does it mean both sides

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Jack Nolan

Auto Expert

Your question seems to be quite specific. The best way to get the answer is to reach out to Partsgeek Customer Service and ask for assistance.
Partsgeek Customer Service
  • Mailing Address: Parts Geek, LLC 50 South Maple Ave., Suite 100 Marlton, New Jersey 08053 United States

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Devrin W

Wrong part was sent.

Im try to send the part back, for he right part. The right part is 2003 Chevy Venture 3.4. Fuel Pump

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1 comment
Jack Nolan

Auto Expert

According to the Partsgeek Return policy, all parts and cores must be returned within 30 days of delivery with a valid RMA number. The company does not accept any returns after 30 days, no exceptions. To obtain an RMA number, you can go to the Manage My Order tab and enter your email address and order number or you may submit a support ticket on the company website within 30 days of ordering your product and they will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
The company does not offer exchanges or replacements. All orders must be returned and reordered. They do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

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Rachel R Odt

Parts I ordered

I ordered 2 parts from parts geeks when I received them they were the wrong parts I need to send them back please contact me thanks

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1 comment
Jack Nolan

Auto Expert

The PartsGeek FAQ page states that you have 30 days to return your parts. They do not accept any returns after 30 days, no exceptions. You should obtain an RMA number:
  • go to the Manage Manage My Order tab and enter your email address and order number;
  • submit a ticket on the company website to get an RMA number with instructions by email.

Please note that returns can't be accepted without an RMA Number. If you are returning multiple products, you should receive multiple RMA numbers. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, the credit will not be issued or significantly delayed.
There are no exchanges or replacements. All parts must be returned and re-ordered. The company does not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

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Iola m Qwd

Shipping refund

I bought a part from parts geeks.had to send a core back.do i get my shipping cost back .

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1 comment
Jack Nolan

Auto Expert

According to the PartsGeek Customer Support section, the company does not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

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ROY D Nir

pick up

Do you have physical store where parts can be picked up

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3 comments
PissedConsumer Official
On Behalf of PissedConsumer Help Center
On Behalf of PissedConsumer Help Center

According to www.partsgeek.com, the company arranges shipping from warehouses throughout the United States. They don’t offer walk in service. Parts Geek provides customer service on the Internet only.
If you need assistance with your order, you may fill out the form here https://www.partsgeek.com/aboutus.html.
If you want to place an order, please call 1-800-541-9352.

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Guest

received wrong part how do we resolve this so I can get the part I was charged for

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Jack Nolan

Auto Expert

According to Partsgeek FAQ page the company doesn't provide any exchanges, You should return the item and reorder the necessary part. All parts and cores must be returned within 30 days of delivery with a valid RMA number. To obtain an RMA number, you can go to Manage My Order and enter your email address and order number or you may submit a support ticket a within 30 days of ordering your product and Partsgeek will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.

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