2.3K PartsGeek Reviews | partsgeek.com @ PissedConsumer

Arnayis F

Arnayis F |

Syracuse, New York

Wrong parts sent to me

Nov 26, 2023

Wrong part and issue returning part my money is just in the wind it seems, it was supposed to be a guaranteed fit...

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George T Jbj

George T Jbj |

The worst experience I have ever had oneline the WORST

Aug 28, 2023

1.3

PartsGeek - The worst experience I have ever had oneline the WORST

I ordered parts. Not all were shipped. The packing slip said that they were ALL shipped. In place of the brake-pads I literally got a BOX OF CRAYONS!!! In place of the rotors I got HUGE PACKING AIR BUBBLES!!! NOW!!! They are giving me the run a round!!! This is absurd!!! It's been 12 days and all I get is contradictions...

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Loss:

$50

Cons:

Entire experience

Preferred solution: Full refund

User's recommendation: I WILL NEVER BUY HERE EVER AGAIN. never!!!! AWFUL!!!!

Jacqueline H Mvk

Jacqueline H Mvk | |

Pataskala, Ohio

Poor Customer Service

Jul 21, 2023

I can not understand why they charge the consumer to mail the part back, and they do not refund taxes on the parts you ordered. I had to wait 24 to 48 hours for an RMA# to mail the part back. This is beyond the poorest customer service I have ever experienced. I was on hold for one hour and twenty minutes, and they never answered. I finally get a call back at 7:42 p.m. Eastern Standard Time, the representative was beyond unprofessional and had no lack of compassion. It was an outsourced call center and the gentleman was very rude and hard to understand! It's sad how the consumer is ALWAYS getting the run around. I will never order parts from this rude company again! I will also call the BBB & inform everyone one I can about this!

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User's recommendation: Never purchase parts from Part's Geek!!

Jhonatan Wjy

Jhonatan Wjy | |

Vista, California

On hold for 1 hr 15 minutes then found out I have to pay for return shipping

Oct 04, 2023

1.2

PartsGeek - On hold for 1 hr 15 minutes then found out I have to pay for return shipping

Return shipping I had to pay . I paid total about 103 dollars for a part that was 59 plus the original shipping ghat brought it to 77.00 So I better at least get the original shipping charge back as well as the part price. I will be contacting corporate

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User's recommendation: Don’t buy from them

Anonymous

Guest-4771674 |

Columbia, South Carolina

I purchased two axle assembly for my S550 Mercedes benz . The order can june 16 2023. After the mechanic took out my old axle he realized the new axel was a mistake.

Jul 07, 2023

2.7

PartsGeek - I purchased two axle assembly for my S550 Mercedes benz . The order can june 16 2023. After the mechanic took out my old axle he realized the new axel was a mistake.

After the mechanic realized the two axel was the wrong axel. I had to go to advance and order the driver correct axel so I wouldn't be charge for my vehicle setup in his shop. The next I wrapped up the 2 axel in the same box the came in. When I recieved the return label. I took it to the FedEx and mailed. I also wrote a written letter explaining it was to items in the box. I also wrote down the part numbers and placed the letter inside the box. No partgeek is saying I never forward but only one. So I am being robbed for 97. Dollars I believe. I do business with company. I never try to steal from you people as you are doing to me. I am not gonna stop fighting for my refunds. This is a shame and partgeek is bad news. I still have purchase a couple of items while this taking place. I am going to social media with this one.

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User's recommendation: Don't trust partgeek. They aren't loyal. If something goes wrong it's on the customer

Anonymous

Guest-5130046

Montrose, Colorado

Trying to find my order

Sep 20, 2023

1.6

Placed an order which ups failed to find address and returned to parts geek. Need credit to my credit card. Placed a second order by phone and your rep said it would be delivered in 3 to 7 business days. Then we received a by the way text requesting ID verification which we tried to send but kept getting an invalid address code when attempting to send the info. Then received text ftom you telling us that the order had been cancelled. We placed a call to your 800 number with we are experiencing unusual hi callings asking us to leave a contact phone number for the next available agemt to call us which we still have not received. We need to see a credit on our credit card showing the credit has been issued. Would like to place a new order for the headlights so I can use my car again. Please call me at 970-209-**** to confirm the credits and take a new order. My order number was 18-1******** placed on Sept 15,2033

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Tammy Lima

Tammy Lima |

Phoenix, Arizona

Check on refund for returned parts

Aug 24, 2023

2.0

Updated by user Oct 05, 2023

IVE CALLED DIRECT IM TOLD THERE IS NO ORDER & SANE WITH UPS

Original review Aug 24, 2023

I had updated my address and I ordered a tune-up set and upset of plugs I looked at the details after ordered and it said the old address so I canceled it the order immediately and went back to check to see my address was updated with eBay again and it was so I ordered it again the same thing and once again the address was not updated with you all so I asked seller to update the address and he said they can't so I immediately canceled the order again but yet they still sent it out to Hemet which I'm not even there now I finally received the items I don't have the returned and I still have no refund in my money yet if you want over $200noy

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User's recommendation: Not

Derrick R Jsn

Derrick R Jsn |

Damaged Part

Aug 04, 2023

I called them to inquire about a damaged part I received from them and never heard or received anything from them regarding my order.

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Loss:

$189

Pros:

Fast shipping

Cons:

Nobody answers emails
Nobody answers phone calls
Too long response time

Preferred solution: Full refund

Amanoel M

False advertisement and poor quality product

Aug 12, 2023

A cheap catalytic converter that was restricting my exhaust because it is smaller than original it showed and claimed straight bolt on looking much like my original came in two parts my immision test was coming up and I needed to installed hoping that my down stream would show somewhere around 0.45 to 0.5 which my old one did not do not storing enough oxygen for it to work as supposed to, now my old cat was the original anf larger not restricting the exhaust and its fuel trims were around negative 3 to 5 on both long and short trim and being that it was a dorman product and not a walker which I just had returned without even installing because it was just garbage so when I received the dorman from parts geek i was in need of completing my immision test took a chance put the two part cat together and installed it started the car and bam my fuel trims shot up to the limit of negative 29 noticed my coolent fan came on more than usual and my downstream showing around .7 volts which because of now running rich because of the slight exhaust restriction but my catalyst monitor eventually cleared but not by much, now they claim your given a year warranty but I know this cat will not last a year because of the restriction and running way to rich, but I did pass my immision test and ask the mechanic what he thought of how high the fuel trims were and he said youl be needing a new one the next time in two years as scheduled parts geek said it passed so whats the problem and that i haf installed it and the fact it was falsley advertised doesn't mean anything

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Loss:

$612

Pros:

Cons:

No one seem to care and allow this
Online ripp off

Preferred solution: Full refund

User's recommendation: Don't deal with parts geek, I'm gonna try rock auto next and see what happens

Anonymous

Guest-5141628

King George, Virginia

Customer service? GOOD LUCK!

Sep 23, 2023

1.8

They shipped me an overflow tank that had *** drilled through the back. No way to talk with a person. Filled out BS form that basically let you choose between YOU broke it installing it, or the shipping company broke it nothing about manufacturing flaws. If you dont have a problem with the order, they ship fast. But if you DO have a problem, you may well be screwed.

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Jennifer R Zpd

Paid for a SET of calipers and only received one.

Aug 17, 2023

2.1

Updated by user Sep 18, 2023

I reported them to the Illinois AG Elder Consumer Protection department. To date, there's been no response.

Original review Aug 17, 2023

I ordered a SET of calipers for my 2003 Toyota Echo but only received one. Order #18-996 7****. I have tried 4x now to contact them at their customer service number, each time requesting a call back and have yet to receive one! I had to have the missing caliper; therefore, I had to buy another one from another company. I want my money back!

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Loss:

$60

Pros:

Pricing

Cons:

Customer service has not responded
Customer service problem solving is awful

Preferred solution: Full refund

User's recommendation: My recommendation would be not to use them!

1 comment

Jennifer R Zpd

Oct 18, 2023

I just got notice that in response to the communication from the Illinois Attorney General, Parts Geek has issued a refund.

Helpful

Jamie P Lfl

Refund

Sep 21, 2023

I've been waiting for my money back from a part I ordered that got mail back to you email under is under Capricorns3983@***.com

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Loss:

$33

Pros:

Good part and price

Cons:

Better contact service

Preferred solution: Full refund

Carl W Uyv

Carl W Uyv |

Euless, Texas

Trying to find my order

Sep 19, 2023

Still waiting for my headlights to be shipped. Tried to send the requested proof of ID but could not get the email to respond. Sure would like those lights to be sent so I can use my car.

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Jeffrey W Koh

Was sent wrong part, will not call back, will not credit part, sent part back with no response.

Sep 25, 2023

Purchased radiator and when it was received had no labels on part or shipping box. Part was incorrect and tried to contact for return information, no response. I even went through E-Bay, still no response. Finally got a return authorization only because I went direct to their web site. Was returned via Fed Ex and I still have not heard a word from them. I spent $217.00 with them and I believe I will never see it although they have the part. This is a sad excuse for a so called power seller. Would not refer them to my worst enemy, very shady company for sure.

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Loss:

$217

Pros:

Quantity

Cons:

No contact at all

Preferred solution: Full refund

User's recommendation: don't buy from them!

Jeffrey L Cea

More than 1 charged

Sep 18, 2023

Order one charged for 4 websites very bad about ordering anything they charge your credit card for multiple times

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Loss:

$177

Preferred solution: Full refund

User's recommendation: Be careful ordering parts watch out for multiple charges

Steven P Zda

Wrong parts came to me

Oct 03, 2023

Tried to call for about three hours know cant get though . The to had my phone number wrong as I was trying your service my number is 1-90*-***-**** please call this number to reach me . Thank you

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Preferred solution: The Wright part thank you

Contact Information

Website:

www.partsgeek.com

Mailing Address:

777 Route 70 East, Suite G-103

Marlton, New Jersey 08053

United States

Phone:

(800) 541-9352

Contact PartsGeek Customer Service

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Top PartsGeek Reviews

"Return"

"Just don’t"

Wrong parts sent to me

The worst experience I have ever had oneline the WORST

Poor Customer Service

On hold for 1 hr 15 minutes then found out I have to pay for return shipping

I purchased two axle assembly for my S550 Mercedes benz . The order can june 16 2023. After the mechanic took out my old axle he realized the new axel was a mistake.

Trying to find my order

Check on refund for returned parts

Damaged Part

False advertisement and poor quality product

Customer service? GOOD LUCK!

Paid for a SET of calipers and only received one.

Refund

Trying to find my order

Was sent wrong part, will not call back, will not credit part, sent part back with no response.

More than 1 charged

Wrong parts came to me

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