PartsGeek
PartsGeek Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PartsGeek has 2.0 star rating based on 1088 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend PartsGeek to a friend or colleague.
- Rating Distribution
Pros: Good prices, Price, Ok to find part.
Cons: Customer service, Horrible customer service, Wrong part.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PartsGeek has 2.0 star rating based on 1088 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend PartsGeek to a friend or colleague.
- Rating Distribution
Pros: Good prices, Price, Ok to find part.
Cons: Customer service, Horrible customer service, Wrong part.27% of users think that PartsGeek should improve its Customer Service.
67% of users say that they won't use PartsGeek in the future for similar services or products.Recent recommendations regarding this business are as follows: "Use other sites with accurate listing information.", "DO NOT PURCHASE FROM THESE THIEVES", "COMPANY SUCKS", "shut down", "Triple check your orders for proper parts number".
Most users ask PartsGeek for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Bluefield, West Virginia
Wrong Part Listing/Terrible Customer Service
After verifying that this part fits my car on this site, I had it installed on my car. The dealership informs me that it is not compatible with my car.
After a week of trying to get ahold of customer service, they inform me that I have to return the part for a refund. The tire sensors are already installed and I would have to pay to have them broken down and then remounted and balanced again just to get $125 back for them listing the wrong part.
They refuse to credit me in any way for their inaccurate listing. TERRIBLE CUSTOMER SERVICE, would not recommend ordering from this site unless you can be 100% positive the part fits your vehicle.
User's recommendation: Use other sites with accurate listing information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThieves - Do Not buy from these guys
I made a large purchase and there were 3 items missing. I reported it per their procedure and after all was said and done, they denied that the parts were missing.
They refused to send the parts.
They refused to issue a refund and they closed the case saying, "sorry" we can't help you. We are loyal customers and this is how they treated.
There is no way to contact them other than their 800 number and refuse to do anything else. They are thieves and unprofessional.
The manager's name is Marco. He's also lame.
Surely, this company is run by idiots who do not know the value of their customers.
- Cheap parts
- Do not issue refunds on undelivered parts
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT PURCHASE FROM THESE THIEVES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf I could give 0 rating I would. Parts missing from order and return policy is absurd
I was missing 2 parts from my Control Rod Tie Rod Kit. I mean freaking control arm is in the product name, pretty sure that should go in the damn box.
I've waited on hold multiple times only to get hung up on or have someone I cant even understand talking to me. Why should I return EVERYTHING when all you need to do is send me the 2 missing parts from my order?!?!?
This company sucks and I wish I read all the terrible reviews before I wasted my money. DO NOT BUY HERE!!
- Order did come quick
- Wait on hold and i bet you get hung up on
- Order was not complete
- Return refund policy is bullshit
Preferred solution: my missing parts
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Phoenix, Arizona
Poor customer service policy.
I ordered an emmisions part secondary air injection and was sent a chassis part ( hub assembly). I was informed they would not send me the correct ,part until I return the wrong part.
I was also informed that i would have to pay for the return. They decided I would have to follow there policy or they would not send the correct part.
I'm so sorry I didn't read these *** reviews before I spent over 400 on parts and didn't get them all and cant get a person on the phone and their return policy is *** They made a mistake and no I'm the one still without a working car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotally got ripped off and lied too
It hasnt
This company agreed to honor the warranty, and I sent the defective alternator back with the information they emailed me. I had the post office create a label directly from my phone and paid an additional $13 to send it back to them. I contacted the store immediately after I left the post office to ensure they received the correct information. The sales representative confirmed that everything was correct and they would send a new alternator once the old one was received.
When I called to check on the status of my new alternator, I was told that they first received the old one at the warehouse.
During the same live chat, they claimed that I didn't put the actual address number and street on the shipping label, which was actually generated by the post office. If that were the case, the package should have been returned to me.so now my truck sits in my driveway with no alternator at all and I did everything I was instructed to do.
I've tried repeatedly to call their phone number, but all I get is a message about high call volume and an option to either stay on hold or press 1 to receive a call back. I've used this feature three times but have received no callbacks. I even stayed on hold for an hour and a half once, but I still couldn't connect with anyone.
This store blatantly lied to me.
I took this package to the post office; theres no way it would have been sent if the address wasnt correct. The store suggested that the package was picked up by someone else in their cityLock Haven, PA. It makes no sense how it would end up in Lock Haven, PA, without a proper address for the delivery!
I caution you not to do business with these individuals.
I have taken screenshots of the entire live chat conversation as evidence. They are total liars with horrible business practices!
- Horrible business practices cannot actually talk to real person will be on hold atleast an hour
Preferred solution: My new alternator or refund
Philadelphia, Pennsylvania
Bad parts
Never buy from this company they sell all parts used parts wrong parts they'll send you whatever when you pay for new I will never order from parts geek ever again for customer service don't have no knowledge very disrespectful did quickly charge you for the part maybe get you the part one of two or three days but the part is wrong or the part is defective all the part is a used part that they put in the box and this long policy return that they have and long time of reimbursement that they have no good not a good company at all they need to be removed from the website as soon as possible be shut here
User's recommendation: shut down
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo return shopping lanel
Yall sent the wrong part then i told the guy on phone to send my return shopping label.tpo me in mail because i am having issues wit my email can u.please do this so I can get my money back thank.i
Preferred solution: Full refund
Philadelphia, Pennsylvania
They refused to give us return labels. Parts did not fit even though we entered all information they needed.
Customer service employee's are terrible. Parts Geek refused our return labels.
Parts did not fit. We entered all information correctly.
Their web site said parts would fit. They are idiots.
User's recommendation: COMPANY SUCKS
they didn't send me all the parts for my order and after being on hold for an hour I was hung up on and haven't been able to get a real person on the phone since. I am pissed and don't understand how they can charge you for a certain (kit) and don't send 2 of the listed parts and act like they can't fix it?
its their mistake!! someone didn't do their job and I've already paid for my *** but they want me to pay again for the same part?!?!?!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn need a RMA number
I was told that I need an alternator. I want to return this item. I need a different part, a starter for my Chevy Malibu 2015 LS.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Covington, Virginia
I cudnt send the wrong part tgey sent me back yet i need the shopping lately sent to .my home adress
Was sent wrong part!! I need a return shopping label sent to my adress please tgere is sum issue goin on wit my email afress and will not wirk thank n u for doin this for me
Got wrong part
Wudnt send in mail
They messed order up
Jjkkkjkkkkjiiii j uu
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed refund ASAP
A seller sent me a faulty timing belt kit with a water pump, and the pulley was defective. When the new belt went on the new pulley and got it started, it shredded the new belt that came with the kit!
I have reached out to both parties and still haven't heard anything. I paid $100 for this kit, and the main thing was so sharp.
I took pictures of it. I just want my money back, and also, there is a 60 or 90-day money-back guarantee, and I'm afraid they won't reach out in time.
- Reasonable price
- Doesnt answer calls or voicemails
Preferred solution: Full refund
User's recommendation: every edge and crevice or it’s going to cost more in the long run. If any questions please ask. Thank you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package: purchase was never received
I ordered my package weeks ago and it never came. I've called customer support at Parts Geek and also UPS.
UPS said that they cannot do anything because, as far as they know, it says it was delivered and I need to contact Parts Geek again. I filed multiple claims with each company and I had no results.
I would like a refund for my missing property and cash. Thank you, Eric, 267496****.
- Poor management and return policies and services
Preferred solution: Full refund
User's recommendation: Please remember to sign at door with mail man or ups before drop off.
Hartford, Connecticut
Didn't get my parts
Never in my life will I buy from parts geek take my money and send half the stuff and tell me it's going to be 21 days will see
User's recommendation: Never in my life time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Sorry I took Customer Service Representative’s advice
Even though a customer service representative advised which Bosch fuel pump to purchase, they are now blaming me for choosing the wrong fuel pump. This gets them out of paying for return shipping.
Its also funny that they have pulled that Bosch fuel pump from their web site.
It listed that the inlet was 810mm. If you multiply that times.03937 (1mm) they were saying the inlet was 31.8897.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service; received used parts
Never
I contacted customer service via the chat while I was at the shop and was told that they couldnt be returned once they were installed. How am I supposed to know that theyre defective if they arent installed? I needed headlights so I had to keep them. Got home and the turn signals didnt work.
Only one came on and neither blinked. The second rep said nothing could be done since they were installed, asked me to wait a second & never came back. The third rep finally listened, asked for pics, and assisted me. I feel they go out of their way not to help once they have your money.
I was emailed a return label and told they had to be returned in the same box they were shipped in, which Im sure the mechanic had tossed! Had to purchase plain cardboard boxes because they stress no writing/print on the return so they can resell the item. They never took responsibility for sending me used parts and based on other reviews they look for any excuse not to give a refund. I always read reviews before making a purchase from a new merchant and I was kicking myself for not do so for Parts Geek.
I finally received a refund of $255.15, even though they charged me $258.10.
Yes, its only $2.95 short, but its the principle at this point. Im grateful for the refund but I will never buy anything from them again and I would never recommend them to anyone.
- Customer service rep jose santa cruz
- Customer service reps ethan smith & austin harper
User's recommendation: Steer clear of this site!
Kenton, Ohio
Having problems with order
I tried to order struts with swaybar links and a set of swaybar bushings. I placed order then it said that Detroit axle struts was not available so I contacted you by chat and you guys sent me a new link with a different quote and said you would cancel my first order and then I tried to place the new order with the link and it kept popping back place order after Ive already placed it like three times.
I do not want to keep having money taken out of my banking account when I only want one order. What do I do?
I dont know whats called or I tried to call and I cant even get through to you. Is it possible you can call me my phone number is 567-674-****.
About
Partsgeek has been on the market since 1996. The online store was launched in 2002. Clients are offered a broad selection of new, OEM, genuine, rebuilt, and OE quality discount aftermarket parts and various accessories for cars, trucks, and SUVs from such famous brands like Accel, Weathertech, Airaid, MSD, Corsa, Magnaflow and other. The company provides replacement and performance parts to all makes and models at different prices. At the present time, the site of the company offers an inventory online catalog where one can find a complete list of products which is in assortment of the company. Orders placed online are subject to the same-day delivery. Partsgeek sells all goods with a 30 day money back or exchange guarantee.
PartsGeek is ranked 167 out of 1924 in Auto Parts and Accessories category
USA
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I'm totally pissed at partsgeek after ordering my part and waiting to get it and it was not the part I ordered. And now partsgeek wants me to pay for the return of wrong part and wants to charge me for restocking the part when it was clearly partsgeeks fault...I will never order again from partsgeek if this is how I will be treated when it wasn't my fault at all..