Deborah J Ser

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Return need a RMA number

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I was told that I need an alternator. I want to return this item. I need a different part, a starter for my Chevy Malibu 2015 LS.

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Preferred solution: Full refund

Eric W Sqw

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Verified Reviewer

Totally got ripped off and lied too

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PartsGeek - Totally got ripped off and lied too
PartsGeek - Totally got ripped off and lied too - Image 2
PartsGeek - Totally got ripped off and lied too - Image 3
PartsGeek - Totally got ripped off and lied too - Image 4
PartsGeek - Totally got ripped off and lied too - Image 5
Updated by user Jul 26, 2024

It hasnt

Original review updated Jul 26, 2024
I purchased an alternator for my 2001 Nissan Pathfinder from this online store for $113. I got the part and installed it, only to find out it was defective.

This company agreed to honor the warranty, and I sent the defective alternator back with the information they emailed me. I had the post office create a label directly from my phone and paid an additional $13 to send it back to them. I contacted the store immediately after I left the post office to ensure they received the correct information. The sales representative confirmed that everything was correct and they would send a new alternator once the old one was received.
When I called to check on the status of my new alternator, I was told that they first received the old one at the warehouse.

During the same live chat, they claimed that I didn't put the actual address number and street on the shipping label, which was actually generated by the post office. If that were the case, the package should have been returned to me.so now my truck sits in my driveway with no alternator at all and I did everything I was instructed to do.
I've tried repeatedly to call their phone number, but all I get is a message about high call volume and an option to either stay on hold or press 1 to receive a call back. I've used this feature three times but have received no callbacks. I even stayed on hold for an hour and a half once, but I still couldn't connect with anyone.
This store blatantly lied to me.

I took this package to the post office; theres no way it would have been sent if the address wasnt correct. The store suggested that the package was picked up by someone else in their cityLock Haven, PA. It makes no sense how it would end up in Lock Haven, PA, without a proper address for the delivery!
I caution you not to do business with these individuals.

I have taken screenshots of the entire live chat conversation as evidence. They are total liars with horrible business practices!
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Loss:
$126
Cons:
  • Horrible business practices cannot actually talk to real person will be on hold atleast an hour

Preferred solution: My new alternator or refund

2 comments
Venezia Fil

Try AM AUOTOPARTS.

Guest

Ordered parts they sent me the wrong g ones they never did anything about it.i wish I would of read the consumer report before I went to them.300.00 gone

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Anonymous
map-marker Phoenix, Arizona

Poor customer service policy.

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PartsGeek - Poor customer service policy.
PartsGeek - Poor customer service policy. - Image 2

I ordered an emmisions part secondary air injection and was sent a chassis part ( hub assembly). I was informed they would not send me the correct ,part until I return the wrong part.

I was also informed that i would have to pay for the return. They decided I would have to follow there policy or they would not send the correct part.

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Angela B Gsu

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Verified Buyer
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Verified Reviewer

Need refund ASAP

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PartsGeek - Need refund ASAP
Contains 1 confidential file for company representatives

A seller sent me a faulty timing belt kit with a water pump, and the pulley was defective. When the new belt went on the new pulley and got it started, it shredded the new belt that came with the kit!

I have reached out to both parties and still haven't heard anything. I paid $100 for this kit, and the main thing was so sharp.

I took pictures of it. I just want my money back, and also, there is a 60 or 90-day money-back guarantee, and I'm afraid they won't reach out in time.

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Loss:
$300
Pros:
  • Reasonable price
Cons:
  • Doesnt answer calls or voicemails

Preferred solution: Full refund

User's recommendation: every edge and crevice or it’s going to cost more in the long run. If any questions please ask. Thank you

Eric E Diz

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My package: purchase was never received

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PartsGeek - My package: purchase was never received
Contains 1 confidential file for company representatives

I ordered my package weeks ago and it never came. I've called customer support at Parts Geek and also UPS.

UPS said that they cannot do anything because, as far as they know, it says it was delivered and I need to contact Parts Geek again. I filed multiple claims with each company and I had no results.

I would like a refund for my missing property and cash. Thank you, Eric, 267496****.

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Loss:
$160
Cons:
  • Poor management and return policies and services

Preferred solution: Full refund

User's recommendation: Please remember to sign at door with mail man or ups before drop off.

Anonymous
map-marker Hartford, Connecticut

Didn't get my parts

PartsGeek - Didn't get my parts

Never in my life will I buy from parts geek take my money and send half the stuff and tell me it's going to be 21 days will see

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User's recommendation: Never in my life time

Ronika Iqr

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Verified Reviewer
| map-marker Tampa, Florida

Sorry I took Customer Service Representative’s advice

Even though a customer service representative advised which Bosch fuel pump to purchase, they are now blaming me for choosing the wrong fuel pump. This gets them out of paying for return shipping.

Its also funny that they have pulled that Bosch fuel pump from their web site.

It listed that the inlet was 810mm. If you multiply that times.03937 (1mm) they were saying the inlet was 31.8897.

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Daxtyn Ige
map-marker Kenton, Ohio

Having problems with order

I tried to order struts with swaybar links and a set of swaybar bushings. I placed order then it said that Detroit axle struts was not available so I contacted you by chat and you guys sent me a new link with a different quote and said you would cancel my first order and then I tried to place the new order with the link and it kept popping back place order after Ive already placed it like three times.

I do not want to keep having money taken out of my banking account when I only want one order. What do I do?

I dont know whats called or I tried to call and I cant even get through to you. Is it possible you can call me my phone number is 567-674-****.

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Rhonda P Ohg

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Verified Reviewer

Poor customer service; received used parts

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Updated by user Oct 06, 2024

Never

Original review Oct 05, 2024
I ordered a set of headlights. When the mechanic opened the box he informed me that they were used.

I contacted customer service via the chat while I was at the shop and was told that they couldnt be returned once they were installed. How am I supposed to know that theyre defective if they arent installed? I needed headlights so I had to keep them. Got home and the turn signals didnt work.

Only one came on and neither blinked. The second rep said nothing could be done since they were installed, asked me to wait a second & never came back. The third rep finally listened, asked for pics, and assisted me. I feel they go out of their way not to help once they have your money.

I was emailed a return label and told they had to be returned in the same box they were shipped in, which Im sure the mechanic had tossed! Had to purchase plain cardboard boxes because they stress no writing/print on the return so they can resell the item. They never took responsibility for sending me used parts and based on other reviews they look for any excuse not to give a refund. I always read reviews before making a purchase from a new merchant and I was kicking myself for not do so for Parts Geek.

I finally received a refund of $255.15, even though they charged me $258.10.

Yes, its only $2.95 short, but its the principle at this point. Im grateful for the refund but I will never buy anything from them again and I would never recommend them to anyone.
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Loss:
$3
Pros:
  • Customer service rep jose santa cruz
Cons:
  • Customer service reps ethan smith & austin harper

User's recommendation: Steer clear of this site!

Larry A Uub

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Verified Buyer
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Verified Reviewer
| map-marker Show Low, Arizona

Not able to contact customer service by phone they sent parts that don't fit. I am wanting to return parts and I will never do business with parts geek again please tell me how to return these items.

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PartsGeek - Not able to contact customer service by phone they sent parts that don't fit....
Contains 1 confidential file for company representatives

It is the wrong ITEMS .they don't fit as said stated on your site! I have left a request for someone to call me.

They want me to pay $1.00 to talk to someone. That is not the way I want to do business.

PLEASE just tell me how to return these items and refund my money! Asap (this is a poor system that you have.

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User's recommendation: Don't buy from this company!

Anonymous
map-marker Louisville, Kentucky

I should get information requested without being foced. to pay more than $1 to pay it has been a week since the parts were picked up at a usps office by your company. I need to hear from you when my r

I purchased the wrong parts. Re ordered correct parts.

Mailed wrong parts back to your warehouse at my expense and parts were picked up one week ago and I havent heard back from you about my refund status. Please contact me at 1 61* *** **** or at robpeters1954@***.com

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User's recommendation: Triple check your orders for proper parts number

Anonymous
map-marker Raleigh, North Carolina

Unable to give ZERO stars

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I purchased breaks for a Maserati on two times they sent the wrong breaks to find out later they don't have the ones i requested ordered and purchased, in stock. When I tried to report the issue, they gave a long run around stating they don't accept the parts back or refund because of a second party. DO NOT EVER PURCHASE FROM THEM!!!

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User's recommendation: Steer clear of this company

Marcelo M Qwm

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Verified Reviewer

Bad experience

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The website is overly complicated, and customer service did not provide clear information. Due to this, I mistakenly ordered the wrong part.

After realizing the mistake, I contacted customer service promptly, well before the item was shipped, to cancel the order.

Despite this, they shipped it out four days later, and I was forced to cover the return shipping costs. Absolutely ridiculous.

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Loss:
$28

Preferred solution: Apology

User's recommendation: don't buy

Darryle W Ojq

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Verified Reviewer

Wrong part Send

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I purchased a set of O2 sensors for my '99 Corvette a while ago. I finally got the chance to install them, only to find out that after all this time of holding onto these items, I was sent the wrong size. It's such a downside.

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Preferred solution: Return these and get the correct O2 sensors for my 99 Corvette the downside

Lee M Yww

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Verified Reviewer
| map-marker Waterloo, Illinois

BAD CUSTOMER SERVICE

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They sent me wrong size part. Then had me take survey asking me what went wrong.

No choices like wrong part sent. Just crap like, was part broke, did it arrive too late, nothing that matched my problems. Now they won't cover return shipping. I spend 90.00 on parts.

Now want me to pay 100.00 for return shipping. So I got screwed!!!

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User's recommendation: DON'T DO ANY BUSINESS WITH PARTSGEEK.COM, CROOKS!!!!!

Kerry S Tbm

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Verified Reviewer

Return

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They will not refund me and keep passing me off to other people on the phone. They claim they are helping.

It's been over three months and I still haven't received any response yet.

The company is not the same as it was years ago. I will never buy another product again.

View full review
Loss:
$300

Preferred solution: Full refund

User's recommendation: They just want your money

About

Summary

Partsgeek has been on the market since 1996. The online store was launched in 2002. Clients are offered a broad selection of new, OEM, genuine, rebuilt, and OE quality discount aftermarket parts and various accessories for cars, trucks, and SUVs from such famous brands like Accel, Weathertech, Airaid, MSD, Corsa, Magnaflow and other. The company provides replacement and performance parts to all makes and models at different prices. At the present time, the site of the company offers an inventory online catalog where one can find a complete list of products which is in assortment of the company. Orders placed online are subject to the same-day delivery. Partsgeek sells all goods with a 30 day money back or exchange guarantee.

PartsGeek reviews and complaints

PartsGeek is ranked 164 out of 1867 in Auto Parts and Accessories category

Area Served

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