Based on the description on the website, I bought a rim from Parts Geek that would fit my make and model. When the rim didn't fit my car due to the lugnut bolt pattern, Parts Geek would not refund my return shipping costs and were extremely rude in their correspondence...Read more
I didn't like
- Horrible customer service
- Inaccurate and misleading product description
- Getting blamed ie customer error for their inaccurate website
Hi, I am back after my complicated issue with Parts geek was resolved thanks to Pissed consumer. I think we, the people, the regular customer when we have the correct way or method like BBB, and Pissed Customers to put pressure on these arrogant company and they feel...Read more
I have ordered a part for my 2006 Audi which end up a wrong part when I received it. I sent them a ticket to inform them about the situation and they kindly sent me a label to return the part at no additional cost to me. They sent me a second part and the same thing...Read more
Partsgeek - Wrong parts.parts sent that was not ordered
I recieved a break booster that was not only wrong one but beat up bad and broke.i am still waiting for a return shipping label.
Partsgeek - Fraud advertisement
This part number when i saw it on site only 57 dollars ...but when i email and try it to buy they want to charge 87 dollars somethings...and been very bad service try dift off customer... Even wrong order wrong part ..and reply to exchange 10 mins later still said order already sent out...
Delivery Service Review
My package was supposed to arrive Aug 1st. So after numerous emails. I was told a missing package report was filed aug 8th. I was told that within 30 days I would receive a refund or my part would arrive. No option for a immediate refund or a replacement send.
Splash Engine Toyota Camry 2007 Review
This was not the part i paid for. I paid for a right side engine under cover splash shield for toyota camry xle 2007 and you sent one for toyota yaris. Please. Could you help me with it?
The consumer is going to pay. I ordered part # 113-127-25D (Fuel Pump) for my 1972 VW Beetle. The one in the picture on their web site is the correct fuel pump for my vehicle. I received an EMPI design replacement which is not the same as the pump I ordered and is not...Read more
Had to uninstall old part to get to problem......could not tell that the part that was sent did not fit.....had to open package...now we find out that an opened package is assumed to have been installed improperly...we never got that far and now we are out $40...they...Read more
Ordered a grille for a Honda, it didn't fit. Probly thru my own inability to order the proper one ,seems like every single model, color, temperature takes a different grille. The part was cheap, maybe 16 or 17 bucks, but the shipping brought it to over 50! Tried to...Read more
- Good prices
I didn't like
- Hard site navigation
PG sent the wrong parts and my order has yet to be filled. Mean while I sit and wait. A little $20 order and they couldn't get it right. Why would i trust them to get the big job done. Their Customer Service was more interested that they got their part back into...Read more
I didn't like
- Not having a timely solution for the problem
- Poor service on refunds
- Return shipping policy is not user friendly
They refused to accept my Canadian issued Visa card to pay for an order to be shipped to a US address, which is in direct violation of their Visa merchant agreement, which does not allow them to refuse to accept foreign issued credit cards, even after I explained and...Read more
I didn't like
- Visa merchant agreement violation
- Shipping policy
- No help
Horrid customer service I ordered a part at the beginning of November and the part was incorrect. When I explained that to a "customer service" representative, he berated me and said I must be mistaken. Rather than address and solve the problem he chose to argue. Then...Read more
I ordered a "new" starter for my Chevy Avalanche. They sent me a used starter that didn't even fit my vehicle. After several emails and several phone calls they finally agreed to take it back. Only to call me and accuse me of switching the starters then stating no...Read more
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