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http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418 I am a former employee of partsgeek.com READ CAREFULLY! My name is Travis I worked for partsgeek.com for 2 months. They offer 2 days of...
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Anonymous
AnonQ

They shipped me the wrong part. Completely their fault. Warehouse error. I sent pics via email within 2 minutes of receiving the package proving they sent the wrong part. They...

Anonymous
Anonymous

Everything said there it's true,I tried on my back.I am a pissed customer who lost 200$

#322823
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Partsgeek - Worst Customer Service Experience
Partsgeek - Worst Customer Service Experience
Partsgeek - Worst Customer Service Experience
Partsgeek - Worst Customer Service Experience
The packaged received was damaged a hole in box straight to the part I ordered, one part was missing from the box. I'm not sure if it was supposed to come in 2 different boxes. When I called for Customer Support I was hung up on 3 times. I will disputing the charge to...
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Anonymous
Anonymous

Blame carton damage on the shipping company. It was not shipped from the supplier with a hole in it. That package plainly got wet at one time or another in transit. You should...

#1318659
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Partsgeek - Not good

Partsgeek - Not good
Partsgeek - Not good
Partsgeek - Not good
Partsgeek - Not good
Partsgeek - Not good
Partsgeek - Not good
Partsgeek - Not good
Partsgeek - Not good
Partsgeek - Not good
Partsgeek - Not good
I ordered a replacement mirror and it got home today (3/22/18) broken. I tried contacting the number on box and it was closed.
#1217022
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Partsgeek - Be very careful parts not shipped given run around
Partsgeek - Be very careful parts not shipped given run around
Partsgeek - Be very careful parts not shipped given run around
I ordered new struts and bump stops for my car received box with parts box not closed very well packaged very sloppy. My son open box and says dad you only ordered 1 strut NO there should be 2. Look at the shipping label it states I ordered 2 they shipped 1 (Picture...
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3.5
#1328993
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Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Based on the description on the website, I bought a rim from Parts Geek that would fit my make and model. When the rim didn't fit my car due to the lugnut bolt pattern, Parts Geek would not refund my return shipping costs and were extremely rude in their correspondence...
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Anonymous
Shawky Gabriel

I don't know what BBB is waiting for after all this testimonies from so many customers none of them is happy with Part Geek service.

1.4
I didn't like
  • Getting blamed ie customer error for their inaccurate website
  • Inaccurate and misleading product description
  • Poor customer service
#1153975
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Featured

Partsgeek - Bad CV axle
Partsgeek - Bad CV axle
Partsgeek - Bad CV axle
Partsgeek - Bad CV axle
Ordered a New CV axle for my 4Runner at 10 PM three weeks ago. My account was debited at that hour, part arrived in a taped up, torn box. Once opened the part was obviously damaged, I called Fedex and returned the part as, "refused", so I didn't have to pay for...
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1.0
#1226361
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Partsgeek - Damaged product

Partsgeek - Damaged product
Partsgeek - Damaged product
Partsgeek - Damaged product
Partsgeek - Damaged product
Partsgeek - Damaged product
Yes i received a wheel bearing and the sensor was broken during shipment due to poor packaging and i need a replacement as soon as possible please. The order number is 15-40385358 and fedex shipment number 301875910948393
Product
#1240069
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Partsgeek - CV axle completely broke and sent to me that way

Partsgeek - CV axle completely broke and sent to me that way
Partsgeek - CV axle completely broke and sent to me that way
I ordered a refurbished CV axle I opened the box and this is the "refurbished" axle they sent me the outside box was fine wasn't shipping problem. They had to have put it in box completely broken and greasy. Still trying to get info on returning it I don't feel I should have to pay shipping back to them as they sent it to me like this it's a complete SHAME!
2.2
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1290521
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Partsgeek - Over one year trying to get my money back for the wrong part that they ship me.
I am writing this email / review to in form you that I am notifying the BBB that you have not refunded my money for the order below . The part was ship back over a year ago . I have called many times with no results. I feel confidant that I am not the only customer...
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1.0
I didn't like
  • Poor service on refunds
#1310919
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Contact Partsgeek

Mailing Address:
Parts Geek, LLC
50 South Maple Ave., Suite 100
Marlton, New Jersey 08053
United States
Phone:
(800) 541-9352
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Partsgeek - Horrible experience
Partsgeek - Horrible experience
Partsgeek - Horrible experience
Trying to return a item that was shipped to me that i ordered except what i recieved was a wrong part. The part came from a warehouse 2hours away in phoenix arizona and partsgeek wants me to pay for shipping to ship back across country to new york. I finally get ahold...
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Anonymous
Anonymous

Partsgeek is famous for selling parts that do not fit the car you are working on and they always what the consumer to pay for there mistakes.

2.4
Product
#1215638
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