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Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Partsgeek - False and inaccurate product description and horrific customer service
Based on the description on the website, I bought a rim from Parts Geek that would fit my make and model. When the rim didn't fit my car due to the lugnut bolt pattern, Parts Geek would not refund my return shipping costs and were extremely rude in their correspondence...
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1.5
I didn't like
  • Horrible customer service
  • Inaccurate and misleading product description
  • Getting blamed ie customer error for their inaccurate website
#1153975
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So the part that parts geeks sent me (the radiator for 2005 jaguar s-type) did not work--it did not have the bottom and lower cooling hoses for the transmission--common from 2000- to 2008 When UI check with my buddy--Rick from Elite Jaguar in Sun Valley--he said they...
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Anonymous
james360

Still no resolution--been about 3 weeksand I had to pay for shipping an incorrect part back to them--that was another $25.00

1.0
I liked
  • Them in the past
I didn't like
  • That they sent me a part that was not the factory replacement
#1161422
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Don’t waste your time or money, this company is an absolute joke. I ordered a passenger side part, they sent me the driver side, then refuse to work with me on the return shipping like it was my fault. I went through the process of filling out a return request,...
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#1162866
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Partsgeek - Wrong parts.parts sent that was not ordered
Partsgeek - Wrong parts.parts sent that was not ordered
Partsgeek - Wrong parts.parts sent that was not ordered
1/3

Partsgeek - Wrong parts.parts sent that was not ordered

Partsgeek
#1162656
1.4
Details
I recieved a break booster that was not only wrong one but beat up bad and broke.i am still waiting for a return shipping label.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Partsgeek - The absolute worst

Partsgeek
#1165639
I called from my cell phone as well as my work phone four times I Followed all the prompts and still was unable to speak to a human being If this is how it is before placing an order I can only imagine what it's like after The price is right but great service means more to me Thanks but no thanks
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Partsgeek - Broken

Partsgeek
#1167617
Ordered 2 mirrors for 2 different rigs. I mirror showed up broken.
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Partsgeek - Order #15-38008561

Partsgeek
#1163651
5.0
Details
Accidentally hit same address as billing address. The correct address to ship to is 1015 Julian St, Denver, CO 80204. Hope you guys get this prior to shipping it. I can be reached at (720) 876-7110 if there is any questions or concerns. My name is oscar sotelo. Thank you for your time.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Partsgeek - Paerts Geek return policy
I have ordered a part for my 2006 Audi which end up a wrong part when I received it. I sent them a ticket to inform them about the situation and they kindly sent me a label to return the part at no additional cost to me. They sent me a second part and the same thing...
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3.3
Product
#1123024
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Partsgeek - Parts Geek Experience
Hi, I am back after my complicated issue with Parts geek was resolved thanks to Pissed consumer. I think we, the people, the regular customer when we have the correct way or method like BBB, and Pissed Customers to put pressure on these arrogant company and they feel...
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#1138508
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This company is terrible. I ordered 4 identical wheels. One of the wheels they sent me was incorrect. I had to wait for them to confirm that the wheel was wrong. Then I have to ship the wheel back to them at MY EXPENSE! Shipping ate up over 50% of the cost of a new...
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Anonymous
David

Parts geek is great until something goes wrong. The sign of a good company is how they handle a mistake. Parts geek gets a F on handling there mistakes and makes the customer ...

2.9
I liked
  • Ease of ordering
I didn't like
  • Horrible customer service
#1112708
Reply to reviews
I bought new brake calipers through the company at a great price and exactly what I wanted. They were delivered from a local distributor, I paid for the parts and the $37.00 core charge. Once I completed the installation of the new calipers, I requested my RMA number....
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3.6
I didn't like
  • Core return policy
#1143238
Reply to reviews
I ordered an intake gasket for a 1969 Oldsmobile Cutlass, and got some weird truck intake gasket, with the shrink wrap intact, but so worn, it must have been wrong and returned a hundred times, because the package shows the correct part number for the application and...
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Anonymous
Rocky

I sent them photos, and in 2 weeks, Partsgeek issued a refund, without my having to return the boxed-wrong gasket set. So take heart, pissed consumer, they MAY do the right t...

#1143980
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Parts where ordered from your company in early November (Parts # 642503251...) Where is the order or my refund? I contact customer service and the reply was that the parts requested were out of stock and that the order has been canceled. I've waited the 1-2 weeks for a...
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#1156982
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Contact Partsgeek

Mailing Address:
Parts Geek, LLC
50 South Maple Ave., Suite 100
Marlton, New Jersey 08053
United States
Phone:
(800) 541-9352
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Partsgeek Products and Services

After my mirorr was hit by a falling tree in a wind storm. I check the internet to see if I could get it replaced cheaper than the manufacturer. I found the mirror that was listed for my car and ordered it. That same day I received an email with a order confirmation....
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#1150050
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