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My husband ordered a radiator for his truck. It did not fit, and was all bend up on some of the sides. I sent it back and the shiping cost was 60.00. i called Parts Geek and asked for the shiping to be reinbursed to me. Customer service was rude!!! Attitude!! He let me...
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#1070239
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Fender trim, lost by ups for 2 days geek no help found by me later, box with big hole, both trim parts bent, no screws hole in 1side of mounding, no screws, parts missing inside gasket only thing good I didn't order other10 parts from them, parts geek is beyond a waste...
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#1068981
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Got the wrong order, send them back having tompay for shipping cost, and no refund, i called and they said it was in process but never recived it keep calling and my calls get disconnected DONT BUY FROM THEM......,,,
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Anonymous
KEVIN

ORDERED A PART FROM THEM. THEY BILLED MY CARD 5 SEPERATE TIMES. MADE ME WAIT ON HOLD FOR OVER 30 MINUTES ... COULDNT EXPLAIN IT WAS JUST JIBBERISH QUITE HONESTLY. THERE IS...

1.0
#1066974
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Partsgeek - Called listed number and it didn't go through

Partsgeek
#1095660
I purchased a window motor 7/1/17. Wrong part. I need to see about getting a refund
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Partsgeek - Shipping service

Partsgeek
#1090246
I just want to know what date my products is coming in.
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Partsgeek - Unethical business practice

Partsgeek
#1088252
1.0
Details
Sold the wrong parts and wouldn't cover labor charges that was fault.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website

Partsgeek - Very poor customer service

Partsgeek
#1079678
1.8
Details
Was on the phone with 1 of the Reps trying to locate a part i ordered. Explained to the gentleman that my tracking # is telling me that i hasnt even been shipped. I guess he didnt feel like helping anyone today because he hung up on me
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
They sent me wrong parts. I ordered them for my 1970 Oldsmobile and I get parts for a 1968 Camaro. They won't take them back. Had to send pictures in to show them it was the wrong parts. They must have some flunky pulling parts stuffing them in the box and sending...
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1.2
Product
#1055689
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Ordered two a/c hoses for my Subaru, the discharge line and the suction line. Received two of the exact same hose with different part numbers on part bags. Email Parts Geek (PG) to tell them I got two of same though ordered two different and wanted to return one and...
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1.7
I didn't like
  • Return policy
#1055483
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They charged me nearly $40 for 1 to 2 day shipping for an order involving spark plugs and cylinder coils. But because they come from different warehouses the coils didn't come in for a week and a half. The guy on the phone said it is clear on the shipping page because...
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1.2
#1055409
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Ordered Upper Ball joints for my Chevy Colorado. I could not remove the lower contol arm and ended up having to order to whole unit. They never sent me the order confirmation so I did not have an order number to enter in the customer service request. You cannot call...
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1.8
I liked
  • Competitive part price
  • Selection
I didn't like
  • Could not make contact by phone
  • No return
  • Return policy
#1055125
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Ordered one part online hit check out and they charged me 260 for a 79 dollar part. They put 2 additional items on my order that i never ordered. I called two minutes later to cancel and they were closed tgen went online and they dont accept cancelations. I got up...
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h.kitchener
h.kitchener

Send the part back but make sure you also dispute the charge with your credit card company.

1.0
#1052880
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I ordered a new CV joint and axle assembly for my 1993 MR2 Turbo. Parts Geek's database identifies the incorrect part (not even close to physically the same size!) When trying to return the part their customer support first refuses to believe me that the part is...
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2.8
I liked
  • Low prices and easy website
I didn't like
  • Rude customer service
  • Wrong part identified by their system
#1050952
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Partsgeek - Did not ship part that was required....I e gave them vehicle info...they determined what part to ship...it did not fit
Had to uninstall old part to get to problem......could not tell that the part that was sent did not fit.....had to open package...now we find out that an opened package is assumed to have been installed improperly...we never got that far and now we are out $40...they...
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#1038431
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