PartsGeek
Reviews and Complaints
They stole my money
They sent wrong part and refused full refund. They spate like a scam company and customer se ice is terrible. Don't buy here worst experience ever STAY AWAY FROM PARTS GEEK.No Good SCAM
User's recommendation: STAY FAR AWAY FROM PARTS GEEK. SCAM
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Verified ReviewerSTAY AWAY
Sent wrong part
Took my money
Had to pay for shipping
Sent the wrong part
STAY FAR FROM THESE PEOPLE
Someone need to step in and SHUT THEM DOWN
- Take your money
- Lie
Preferred solution: Full refund
User's recommendation: Absolutely NO
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Verified ReviewerThey have my part and my money and refuse to make it right because I had two returns from the same order and they want them returned to different warehouse and the shipping agent put the same address
Return with the RMA of 6034**** went to the wrong address. It was delivered to Delivered, Garage / Other Door / Other Location at address Littleton, MA 01460 on April 4, 2025, at 9:26 am and the tracking number is 943463****235292****47.
- Terrible return policy
Preferred solution: Full refund
User's recommendation: Go to Rock Auto or Amazon if you have a problem the return process is much simpler
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Verified ReviewerTerrible service, incompetent and borderline scammers
Terrible company. Gave my vehicles VIN # for front left and right air suspension.
I have a RWD vehicle which the VIN would show that, but they still sent AWD parts.
Nightmare on getting a return and they expect you to pay for shipping because they are incompetent. Their business practices are criminal
User's recommendation: NEVER
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Verified ReviewerStole my money
Said that they delivered my parts and I never received them. All they did was lie and lie.
It is a very bad company. I will never order from them again, and I will go ahead and let everybody else know who orders from them that they shouldn't order from them anymore.
- Everything customer service sales guarantees everything
Preferred solution: Full refund
Georgetown, Texas
Missing package
Auto parts I paid for speedy shipping and they lost half of my order. Say they can't refund even though it's their fault.
Has to go through some baloney. They had no issues taking the money. You can't call them it has to be done on a chat.
First time customer and won't use them again. Use Rock Auto any place but these guys.
Orlando, Florida
Total rip off on a refund
I returned parts to Parts geek for a refund. I never installed the parts and sent them parts as requested.
They told me the parts were damaged and they would not refund my money. Also was told that they had to throw the parts away.
No refund and no parts returned back to me. After numerous Emails and pleas to refund my money Parts Geek came out on top and I'm sure the parts were resold
User's recommendation: Do not deal with Parts geek
How to return an order
Always good customer service, pleased with all interactions
Easily answered on website.
This company has always been good to work with with good customer service. We have been ordering for years and always get prompt service.
Proce is always good too. Highly recommend for all needs!
Hillsboro, Oregon
Customer service will not answer there phones !!! How am I suppost to return there mistake , without a RMA ? I will never do buissness with them ever again !!!! This has been a nightmare .
Ok !!! One more time !!!
I orderd 1 front kit !!!
They sent me 2 REAR KITS ?
ITS OVER 100$ TO SEND BACK WITHOUT A RMA.
My fraud team got a hold of this company , and they credited my debt with 1/2 of what they took out !!!
I need to return wrong items , to get credited the other 109.90 to my account.
I'm done with thus company !!!
Just want my refund !!! 00
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Verified ReviewerDid not get my full refund only $33 out of a 162
I spent a $168 on parts that turned out to be wrong I spent another $66 shipping them back to you And only got $33.01 refund back. I called and spoke to I supposed manager sir and he said he would look into it.
Still haven't heard back.its been over 2 hrs. All you seem to do is give the customer a runaround I'm getting very tired of it and about to consult my attorney.
User's recommendation: BEWARE. of this company.
Duncanville, Texas
Need a return label.
Trying to return part to Porsche nothing wrong with the item. I just dont have any need for it anymore.
User's recommendation: Be sure you need the item that you order when you’re ordering it from PARTS in case you have to return it
I am starting to believe this is how they make their money By selling parts and shipping wrong part And taking portion of your money
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Verified ReviewerIf I could give 0 rating I would. Parts missing from order and return policy is absurd
I was missing 2 parts from my Control Rod Tie Rod Kit. I mean freaking control arm is in the product name, pretty sure that should go in the damn box.
I've waited on hold multiple times only to get hung up on or have someone I cant even understand talking to me. Why should I return EVERYTHING when all you need to do is send me the 2 missing parts from my order?!?!?
This company sucks and I wish I read all the terrible reviews before I wasted my money. DO NOT BUY HERE!!
- Order did come quick
- Wait on hold and i bet you get hung up on
- Order was not complete
- Return refund policy is bullshit
Preferred solution: my missing parts
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Verified ReviewerDamaged trailer hitch
I ordered a trailer hitch from Parts Geek, package was delivered damaged from FedEx. Wrapped in shrink wrap only, no box or other padding to protect it.
When I received it, the wrap was torn and ripped exposing the hitch and the powder coated paint was scratched and scuffed exposing steel. I immediately reached out to Part Geek and after trying for 2 1/2 hours, I finally got someone to call me back. They refused to refund my money, said I need to return hitch for inspection and if they issued a refund, it would take up to 3 weeks to get my money back.
I sent the hitch back and They have received the Hitch, I still havent heard anything from them, not responding to phone calls or emails. I have spent my last dollar with them.
Buyer beware because you most certainly will regret doing business with them as I deeply regret it.
User's recommendation: Beware of this company, you will seriously regret it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't return parts
I ordered a complete set of brake rotors and pads from this company. The first box I received was the front rotors which I put on the truck as soon as I received them.
The second box came 3 days later and they were the wrong rotors and pads for my application. I went to their web site and told them my dilemma. I was then told because I ordered them as a package of all 4 I could not get a partial refund. I received a partial order on 2 separate occasions, so how could this be a package.
I called thier customer service number multiple times and even left my number as to not lose my place in line. I never received a call.
User's recommendation: Do not by from this company
Bluefield, West Virginia
Wrong Part Listing/Terrible Customer Service
After verifying that this part fits my car on this site, I had it installed on my car. The dealership informs me that it is not compatible with my car.
After a week of trying to get ahold of customer service, they inform me that I have to return the part for a refund. The tire sensors are already installed and I would have to pay to have them broken down and then remounted and balanced again just to get $125 back for them listing the wrong part.
They refuse to credit me in any way for their inaccurate listing. TERRIBLE CUSTOMER SERVICE, would not recommend ordering from this site unless you can be 100% positive the part fits your vehicle.
User's recommendation: Use other sites with accurate listing information.
I'm totally pissed at partsgeek after ordering my part and waiting to get it and it was not the part I ordered. And now partsgeek wants me to pay for the return of wrong part and wants to charge me for restocking the part when it was clearly partsgeeks fault...I will never order again from partsgeek if this is how I will be treated when it wasn't my fault at all..
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I will go to Rock auto or Amazon These people are thieves