0 comments
Not resolved

Car had gotten into a freak accident (tire flew off a vehicle and hit me) luckily the damage was mostly cosmetic.I had decided to order few parts from partsgeek one of which was a pair of corner lights (since the driver sides was busted).

Also ordering the pair was cheaper than a single light so i went for the amber corner lights. What i received in the mail was one amber corner light and one clear corner light. Not wanting my car to look tacky i contacted their customer service so correct this issue. They gave me an email address to contact which i would post photos of the product i received by mistake.

I took photos and submitted them to the email address they provided me. The photos consisted of the clear corner light and the sticker on the box (to show part number, which the part number was for the amber). I got a reply stating that "please send picture of product and not the sticker." However, i had sent both photos not just the sticker! Fools, so i decided to call them back to follow up after resending the email consisting only of the product to which they hung up in my face, TWICE!

Never ordering from them again and telling all my friends to stay away.

Rockauto is cheaper and much friendlier customer service anyway.*** partsgeek!

Review about: Corner Lights.

I liked: Selection.

I didn't like: No exchange, No return, Rude customer service, No email responses.

Review #1031437 is a subjective opinion of a user.

2.2
Exchange, Refund and Cancellation Policy
Staff
Product or Service Quality
Customer service
Turnaround Time
Price Affordability
Billing Practices
Website
Diversity of Products or Services
Reliability
Value for money
PRODUCT OR SERVICE Partsgeek Shipping Service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Partsgeek?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"they screw up my order from the beginning;out of four fuel injectors they send 2 wrong ones.When all of them should be the same type.Delivery was slow for the price..." Read more
"Horrid customer service I ordered a part at the beginning of November and the part was incorrect. When I explained that to a "customer service" representative, he berated me and..." Read more
"Receive the wrong part. Have request for refund. Send the part back and cost me in shipping $28.84 which I lost with mechanic cost. They refund only to me the..." Read more
"Had to uninstall old part to get to problem......could not tell that the part that was sent did not fit.....had to open package...now we find out that an opened package..." Read more
"So I have a complaint due to a pair of boots I bought..I bought Liz Claiborne flex brown ankle boots and after wearing them 3 times they are falling apart...." Read more
"I am a newbie to cameras. I bought a Canon T5i and wanted to take more photos than just full auto mode. I saw an ad from Dustin Moose Winans..." Read more
"Dear Alexandra (if it was truly you on the review you posted)... I'm sure that some of the bad reviews here are from people who were hoping to save some..." Read more
"I always have issues finding trendy clothes that fit me perfectly. Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to..." Read more