Partsgeek Atlanta, GeorgiaComplaints and Reviews

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1.9 Based on 249 reviews
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  • Customers like
    • Found part 25
    • Good prices 16
    • Nice site 15
  • Customers don't like
    • Horrible customer service 60
    • Lack of attention to detail 16
    • Inconsistent delivery 14
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I ordered part off of their online service. In their description field was the make, model, year, and engine size that I had so I ordered the part. It was wrong. When I laid the part I took off of the truck next to the part they sent there was no comparison. I took a side by side pic of both parts and called their customer service and left a message to call me back and asking where I could send the pic. They never called back. Two months passed... Read more

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  • From mobile
  • Jan 10, 2015
  • by anonymous
  • #580784

I ordered a door handle I recieved very quickly had it painted and installed, in lest than hour the spring broke

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Returned a part due to them sending the incorrect part... I've been trying to contact them in regards to this but the customer service number they provides only hangs up on you!! Please don't do business with them this is a scam website!! Research them and you'll find many others like myself! I wish I would have. Also I tried to call numerous times only to find the same insult with the customer service number. Before I knew time had exhausted... Read more

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I order chrome mirror covers I was sent the totally wrong part I have been trying to get a refund everytime u email them its a differerent reason why my refund hasn't been issued forgot talking to someone on the phone.parts geek needs to be put out of budiness and a class action lawsuit needs to be filed on them.this has been the worst customer service ever.everyone needs to file a complaint with the bbb about parts geek.I pray to god that... Read more

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I ordered 2 sideview mirrors for my truck, right and left side. I ordered the correct mirrors but PartsGeek sent one mirror correct and one mirror is totally the wrong mirror, its a corner mount mirror my truck has sail mount mirror. Parts geek expects me to pay for shipping to send the mirror back after it was 100% there mistake. I have been arguing with them for 5 days and was told that I shouldn't have ordered from them if I didn't... Read more

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