Partsgeek Chicago, IllinoisComplaints and Reviews

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1.9 Based on 249 reviews
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  • Customers like
    • Found part 25
    • Good prices 16
    • Nice site 15
  • Customers don't like
    • Horrible customer service 60
    • Lack of attention to detail 16
    • Inconsistent delivery 14

I had a need for fast turn around as did many people and went to parts geek because of "east coast base and distribution" HA HA! I was told all my parts were in stock at warehouse B NY. So for that reason I committed to the order. Oh yea I'm in MD. I ordered Friday morning and got my order Monday. Cool... well No! only got my calipers, no rotors Tracking said all delivered on Monday. Upon farther investigation my rotors shipped from CA. Not... Read more

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I bought a re-manufactured starter from them and paid core charge. Installed the part and the next day it began with the turn, binding sound, then spin to start vehicle. That is reason for the replacement of starter, I did not want my wife out with the vehicle and it (starter) have the issue and her stranded. Now I have same issue but with what I thought would be a "better part". Not only do you have to pay shipping cost for each item you get... Read more

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Place order October 15. It is October 24 and I have not receive the part . and they said the process the order right away for that reason you can't cancel. That a shame now I got a pissed off customer....... Read more

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I'm 60 years old and this company has the WORST customer service I have ever encountered. We bought a medium sized item that weighed 11 lbs, but they had it coded as oversized and charged $125 to ship it via truck, (even though it arrived regular UPS) They are non-responsive at best, uncooperative and deceptive at worst. You can't reach a person, and every email gets a series of automatic responses that say they are checking on it, then after... Read more

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  • From mobile
  • Jul 18, 2014
  • by anonymous
  • #511779

Purchased a brake booster for my volvo and it arrived broken. There is no phone number to call and the claim process is confusing and ineffective. I doubt that I will get my $230.00 back. DO NOT ORDER ANYTHING FROM PARTS GEEK!!! it's just an online scam.

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Buyer be aware.... It took me dozen plus emails, days, and dozens of calls to get someone on the other line. Customer service line puts me on music hold for few minutes than disconnects. This went on for multiple calls on a day and for sevral days. When I finally did got some one on the other side, reasoning doesn't work with them. Tried to explain even their own policy on their website, but they ignore everything and kept insisting that they... Read more

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Ordered a window regulator. They sent the wrong one. Returned the part following their instructions (including their very imprtant RMA number), per UPS tracking they received part. I waited the advised, and by the way excessive, recommended time as posted on their website and as posted with the return information they sent me. When I had not received a refund in the aloted time I attempted to call the company and was never able to get through to... Read more

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I orderd spark plugs for my Audi A6 i specified the make model and engine 3 times and asked if he was SURE these were the correct plugs. Car started running bad with engine light on after investiagtion by certified Audi dealer mech. he saud i put in wrong plugs and had to spend $244 to fix and replace plugs. NOW i have called 3 times and have been on hold for 10 min and then prompted they are too busy to go on line???? WHAT A WASTE OF TIME ... Read more

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i ordered 7 parts they could use the same box for all of them no more then 10 pounds fitted in a box they used a box for 1 seal another box for 2 seals 1 more for a ball joint why reason pay more for delivery there are other auto parts who offer free delivery think twice before you order and pay i order ball joints four of them transmission seals four by four seals sway bars drive axle seals filters they are coming from the same address and... Read more

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Absolutely god awful! I will never deal with them again! I ordered a catalytic converter that simply would not fit correctly, unbelievable fiasco getting it into position thinking I could make it fit somehow. Maybe 5-6 attempts I finally had to cut up the new one and weld it to the old one, thankfully the welded up one fit perfectly, finished up a two hour job ten hours later at three AM. What a garbage company, How hard is it to check parts... Read more

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