I ordered an AC Sensor for my BMW on partsgeek.com. They gave me a tracking number 2 days after I ordered it . The expected delivery was 6/18. The shipper was UPS Mail Innovations. UPS gave it off to my local USPS on the 17th. However, USPS says "Electronic Shipping...Read more
Bought parts from them. They turned out to be the incorrect parts. Had to pay for the return shipping. Then had to pay a hefty restocking fee for a completely unused part. I ended up in the negative by the time all was said and done. Meaning I actually lost money....Read more
I ordered a tail light from partsgeek.com. The part arrived with a cracked lens. We looked for a customer service number on their website and weren't able to find one. You must submit a form online to contact the company and they reply by e-mail. We submitted the...Read more
Fuel Pump Repair Review
Horrible customer service. Was hung up on 2 days in a row. Asked to speak to supervisor was told i could not wait on the line. I'd rather pay extra for better customer service.
Think twice before you buy! I purchased 6 parts from Partsgeek 4 fit just fine, 2 were wrong. They insisted I bought for the wrong car but why would 4 parts fit and not 2? They knew my cars year and model and trim. They sent an RA but I had to pay return shipping and...Read more
I ordered a CV axle for my 2005 mini cooper Received in a timely manner disassembled my car assembled the cv axle tried to reinstall but the part would not fit correctly so I filled out there terrible customer support form . it took them 48 hours to reply and I being...Read more
I didn't like
- Customer service procedures
- Cost associated with returns out of my pocket
- Return policy
I purchased an air filter from Parts Geek online. The part was shown as specific for my car. The part did not fit so I asked for a refund. They informed me that I would have to pay for return shipment which cost $11.06 plus I had to pay shipping for the original part....Read more
they screw up my order from the beginning;out of four fuel injectors they send 2 wrong ones.When all of them should be the same type.Delivery was slow for the price I paid $8.99.They do not have a phone were costumers can call,only a sales phone number.E-mail responses...Read more
Purchased a part ,part was wrong part .Have submitted a support ticket twice and received a coupon toward next purchase, but parts geek keeps responding that they need more info each time.So now i have to fill out another support ticket n wait another 24 to 48 hrs...Read more
Partsgeek Return Policy Review
I have to pay to ship back their screw up. Horrible customer service.
Do you have something to say about Partsgeek? What happened? What can we help you with?